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Terayon TJ 700x Series DOCSIS, Installation Manual

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Terayon TJ 700x Series DOCSIS Installation Manual Download Page 27

Technical Support

   Installation Guide

Terayon TJ 700x Series DOCSIS Cable Modem Installation Guide

23

Technical Support

For service and technical support for your Terayon cable modem, call your cable com-
pany.

Visit Our Web Site 

http://www.terayon.com

Summary of Contents for TJ 700x Series DOCSIS

Page 1: ...Terayon Communication Systems TJ 700x Series DOCSIS Modem Installation Guide Part No 8500229 Rev C 4988 Great America Parkway Santa Clara CA 95054 www terayon com ...

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Page 3: ...ecting the Modem to your PC 7 Making Ethernet Connections 8 Making USB Connections 10 Connecting Two PCs to the TJ 700x Series Modem 12 Technical Stuff 12 Connecting the Power Adapter and Startup 14 Connecting the Power Adapter to the Modem 14 Starting the Modem 14 Reading Your Modem Lights 16 Wall Mounting 17 Frequently Asked Questions FAQs 18 Troubleshooting 20 Problem 20 Possible solution 20 Pr...

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Page 5: ...on DOCSIS Cable Modem You have probably heard of online help Well think of this installation guide as onside help For best results read each procedure beforehand reviewing each procedure may answer some questions that could come up during the installation process So let s get started Package Contents Please take a moment to unpack your modem and familiarize yourself with all the cables and compone...

Page 6: ...LE USB CABLE CAUTIO N RIS K OF ELE CTR IC SH OC K DR YLO CA TIO N US E ON LY POWER ADAPTER NOTE The appropriate Power Adapter is included with your modem SW ITC HIN G AC AD AP TER T e r a y o n A C A d a p to r Power Cable PC Data Test TJ 715 CD ROM WITH USB Drivers Installation Guide Quick Install Guide Adobe Acrobat Reader TJ 700x SERIES DOCSIS MODEM ...

Page 7: ... You Will Need The following is a list of items you will need to install your new Terayon cable modem This installation guide Your computer user manual The cable modem Hardware Software IBM PC or Compatible Apple Macintosh CPU Pentium class microprocessor or equivalent Power PC 601 or later iMac Memory RAM 32 MB 24 MB Available Disk Space 50 MB 50 MB Operating System Windows 95 98 ME 2000 XP Windo...

Page 8: ... cable splitter divides the incoming signal from the cable company into two signals one for the household TVs and one for the cable modem No TV sets are allowed on the cable that connects to the cable modem Figure 2 illustrates a typical cable modem installation Figure 2 Typical Cable Modem Installation 5 6 0 0 M H z S P L IT T E R IN O U T O U T NEW INSTALLATION CABLE SPLITTER PC TOWER VCR TV TV ...

Page 9: ...fied in Figure 3 An explanation of each connector follows the illustration Figure 3 Modem Connectors 1 RF Cable Connector Connects the modem to the incoming signal from the cable company via a cable splitter 2 DC Power Input jack Connects the modem to the Modem Power Adaptor 3 USB Serial Port Connects the modem to the USB port on your computer 4 RJ 45 Ethernet Port Connects the modem to the Ethern...

Page 10: ... a baseboard or some other location 2 When you locate the CATV coaxial cable disconnect it from the TV Converter Box or VCR You may need to use a wrench spanner to disconnect the cable 3 Locate the cable splitter then using Figure 2 and Figure 4 as guides connect the CATV coax cable you disconnected in step 2 to the IN connector on the cable splitter Tighten the connector with a 7 16 inch wrench F...

Page 11: ...mputer to communicate with your new modem and the Internet it must be equipped with a network interface Today s computers are typically equipped with either a 10 100 Base T Ethernet port or a Universal Serial Bus USB port Ter ayon TJ 700x Series modems come equipped with RJ 45 Ethernet and USB connectors allowing the modem to connect to either an Ethernet port or a USB serial port IMPORTANT If you...

Page 12: ...1 on page 2 to identify the cable 2 Using Figure 6 on page 9 as a guide connect one end of the 10 100 Base T Ethernet cable to the RJ 45 Ethernet port on the back of the modem 3 Connect the remaining end of the 10 100 Base T Ethernet cable into the RJ 45 Ether net port on the Ethernet Interface Card as shown in Figure 6 IMPORTANT If you do not have a network interface card installed in your comput...

Page 13: ... the 10 100 Base T Ethernet Cable NOTE NOTE Your computer may be a laptop a desktop model or a tower model and may look different than the illustration shown in Figure 6 10 100 BASE T ETHERNET CABLE TJ 700x SERIES DOCSIS MODEM RF CABLE TO SPLITTER PC TOWER REAR VIEW ETHERNET INTERFACE CARD ETHERNET PORT RJ 45 ETHERNET PORT ...

Page 14: ...SB cable has two types of connectors an A type and a B type Figure 7 identifies the connector types Figure 7 USB Cable Connectors 2 Using Figure 8 on page 11 as a guide insert the USB cable B connector into the USB Serial port on the back of the Terayon TJ 700x Series modem 3 Insert the USB cable A connector into the computer USB Serial port on the back of your computer as shown in Figure 8 IMPORT...

Page 15: ...ide 11 Figure 8 Connecting the USB Cable NOTE NOTE Your computer may be a laptop a desktop model or a tower model and may look different than the illustration shown in Figure 8 TJ 700x SERIES DOCSIS MODEM RF CABLE TO SPLITTER USB CABLE PC TOWER REAR VIEW PC USB PORT USB PORT B CONNECTOR A CONNECTOR ...

Page 16: ...the net its sort of like a phone number Rather than permanently assigning an IP address to every PC on the cable network your Internet Service Provider ISP or cable operator has a pool of free IP addresses Every time a PC on the cable network logs onto the Internet it is assigned a free IP address from the pool When the PC is finished with its Internet application the IP address goes back into the...

Page 17: ...de 13 Figure 9 Connecting Two PCs to the Terayon TJ 700x Series Modem TJ 700x SERIES DOCSIS MODEM USB PORT RJ 45 ETHERNET PORT PC TOWER REAR VIEW PC TOWER REAR VIEW USB PORT A CONNECTOR B CONNECTOR USB CABLE 10 100 BASE T ETHERNET CABLE NETWORK INTERFACE CARD RJ 45 ETHERNET PORT RF CABLE TO SPLITTER ...

Page 18: ...t connector into the DC Power input jack on the back of the modem Starting the Modem To start operating your new Terayon cable modem do the following 1 Plug the Power Adaptor into an appropriate AC power outlet as shown in Figure 11 on page 15 Once your Terayon cable modem is properly connected and the Power Adapter is con nected to an AC power outlet it will automatically boot up and start scanni...

Page 19: ... up to 10 minutes for the modem to complete its boot up and scanning sequence Do not turn modem power off during the boot up and scanning sequence unless your cable operator instructs you to do so TJ 700x SERIES DOCSIS MODEM RF CABLE TO SPLITTER CL AS S 2 TR AN SF OR MER INPU T AC 12 0V 60 Hz 19 W OU TP UT DC 10 V 11 0 mA MOD EL 48 10 11 00 D APPROPRIATE AC OUTLET POWER ADAPTER POWER ADAPTER OUTPU...

Page 20: ...RF carrier present and ranging in process Flashing fast when registration is in process or if flashing fast continuously network access has been disabled by your cable company Solid for modem registration complete and ready to transfer data PC Green Dark when no carrier is present to or from PC or power is Off Solid when carrier is present to or from PC Data Green Dark when no data is passing thro...

Page 21: ... mount it to the workstation desk Figure 12 shows mounting options Figure 13 on page 18 illustrates how to mount the modem Figure 12 Modem Mounting Options Ba ck sp ac e Al t Al t En ter Sh ift Sh ift Ct rl Ct rl Al t Al t En ter Ins Pow er Cab le PC Dat a Tes t TJ 71 5 P o w e r C a b l e P C D a t a T e s t T J 7 1 5 Pow er Cab le PC Dat a Tes t TJ 71 5 OPTION 1 WALL MOUNTING OPTION 2 PC TOWER E...

Page 22: ...B Connections on page 10 Note that you must arrange for this service with your cable service provider Some service providers limit the number of computers con nected to the modem If you have more than two computers you wish to connect to the modem or your computers are not equipped with USB interfaces you will need to install a hub into your system You must also arrange for this service with your ...

Page 23: ...roving the performance of your cable modem does not give your cable operator access to your computer your personal privacy and security are not affected Q If I don t subscribe to cable TV can I still get a cable modem Internet con nection A Yes but this is a question for your cable service provider or Broadband Service Pro vider BSP and depends on their policies Q The product specifications define...

Page 24: ...f your computer and then turning it back on This will cause your computer to re establish communications with your cable company server 1 If you are using the cable line splitter try bypassing the splitter by disconnecting it and running a single coaxial cable between the cable modem and your cable wall jack Try reconnecting after making this change If reconnecting is successful you may have a bad...

Page 25: ...nd monitor are turned on Make sure all power plugs are completely inserted into their sockets Your computer and cable modem should be plugged into grounded outlets If you are using a power strip make sure it is turned on Make sure all data cables are firmly connected at both ends If you still do not have a connection call your cable service to confirm they have prop erly set you up for service If ...

Page 26: ...cut in the Programs section of the Start menu and remove the Terayon DOCSIS Modem folder from Program Files directory The easiest way to do this is by using the Add Remove Programs feature in the Control Panel To remove modem installation guides and drivers from your computer follow these steps 1 Click the Start button point to Settings then click Control Panel 2 Double click the Add Remove Progra...

Page 27: ...allation Guide Terayon TJ 700x Series DOCSIS Cable Modem Installation Guide 23 Technical Support For service and technical support for your Terayon cable modem call your cable com pany Visit Our Web Site http www terayon com ...

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