Technical Support and General Inquires
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TeraJet 210 DOCSIS Cable Modem Installation Guide
TECHNICAL SUPPORT
Technical Support and General Inquires
Welcome to Terayon DOCSIS Cable Modem Support. Terayon provides service
and support in the following ways:
E-mail Support
During regular business hours, we will respond within 1 to 4 hours. After hours,
we will respond the morning of the next day.
Find Terayon Support on the Terayon Web Site
Visit our web site at:
http://www.terayon.com
Talk to a Technical Support Agent
To speak directly with a support agent who specializes in Terayon DOCSIS cable
modem information, call this toll-free number: 1-888-859-3242 (chargeable to
customers outside U. S. A.). Hours of operation are Monday through Friday
8:00AM - 5:00 PM, Pacific Time.
Return Policy
Terayon will only accept a package with a valid Return Authorization Number.
Please contact your Terayon Technical Support representative (1-888-859-3242).
If the support representative determines that you need to return the modem, you
will receive a Return Authorization Number and shipping instructions.
Product Registration
When you register your Terayon DOCSIS cable modem, you are eligible to
receive technical support, to track your proof of ownership, and to stay informed
about upgrades and special offers. Be sure to fill out your registration information
on the Terayon web site.
http://www.terayon.com
Click Support, then follow the links to the registration
page.
Summary of Contents for DOCSIS TeraJet ECM 210
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