Troubleshooting
14
TeraJet 210 DOCSIS Cable Modem Installation Guide
TROUBLESHOOTING
Troubleshooting
Problem:
I cannot access my E-mail or Internet Service.
Possible solution:
Check all connections. Make sure the cable line is securely connected to the cable
jack on the back of the modem. Verify the Ethernet or USB cable is securely
plugged into both the modem and your network interface card or USB network
interface. Make sure your Power Adapter is properly plugged into both the
modem and a wall outlet or surge protector. If your cable modem is properly con-
nected, the Cable and PC Link indicator lights on the modem front panel should
be a solid color.
If the Cable and PC Link indicator lights (LED's) are solid green (not blinking),
your cable modem is operating properly. Try shutting down and powering off your
computer and then turning it back on. This will cause your computer to re-estab-
lish communications with your cable company server.
1.
Your network interface card may be malfunctioning. Refer to the Manufac-
turer's documentation for troubleshooting information.
2.
Call your cable company to verify their service is two-way. This modem is
designed for use with two-way cable plants. Verify your account is activated.
Problem:
The Cable LED never stops blinking.
Possible Solution:
The signal from your cable company equipment may be too weak or the cable line
may not be properly attached to the modem. If the cable line is properly connected
Summary of Contents for DOCSIS TeraJet ECM 210
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