Appendix C – Troubleshooting
13-280132 Rev. Q
Page 79
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After the phone is fully initialized (idle display showing), the following diagnostic
information may be reviewed, using the ADMIN
→
DIAG Menu.
Diagnostic Mode
Information Provided
LINK option selected:
The LINK option provides information about the
network and SIP server status as follows:
1) Status about the network will be displayed:
PHY:100MBPS IP:AUTO OK
(
DHCP used for IP addressing at phone
)
or
PHY:100MBPS IP:NO AUTO
(
DHCP is enabled, and has not completed
successfully
)
or
PHY:100MBPS IP:STATIC
(
DHCP is disabled, fixed IP addresses are
in use at
phone
)
2) Registration status for each line will be indicated via
line status LED for 2 seconds.
Solid Green – Line registration successful with
server.
Alternating red/green – Line registration in process
and un-determinate.
Solid Red – Line registration failed.
Flashing red – The primary line is active, and
secondary line(s) are not registered.
PACKET option selected:
and then ACTIVE option
selected:
The PACKET option allows the selection of statistics
for the current active call (ACTIVE) or a standing
aggregate of previous calls (HISTORY).
Status indicating the negotiated codec, the received
packetization rate and the real-time jitter buffer setting
is displayed for the current call as below:
G.711/30ms JTR=XX/YYYms¤
ACTIVE CALL
Selecting the Right Arrow key in succession will
indicate additional status information as below:
Total of concealed packets
Total of un-received (lost) packets
Total of not-delayed (within 10ms) packets
Total of delayed (in excess of 10ms) packets
Summary of Contents for 4101
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