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Installation and Setup

If you experience a delay, due to the smart device being 
removed and then returned to the network, follow Steps 
3A and 3B to resolve. 

STEP 3A 

Select the correct Wi-Fi network in the 

Settings

 

screen of your smart device and restart the app. 

STEP 3B 

Check the distance between your smart device and 
the Wi-Fi Module. 

STEP 4 

Identify the correct 
module, select it  
and the system is  
ready to operate.  
Your smart device 
displays a screen  
similar to the one  
shown here with  
all of the applicable 
controls for your bed. 

NOTE:  If you wish to use your smart device to 
access the Internet through your home network, 
follow the instructions in the next section, 
“Using the TEMPUR-Ergo

®

 Smart Control App 

with Your Home Network.” 

USING THE TEMPUR-ERGO

®

 SMART CONTROL APP 

WITH YOUR HOME NETWORK

Your router for your home network uses either DHCP or 
static IP settings. Most routers use the DHCP mode.

INTEGRATING WITH A DHCP HOME NETWORK

Follow these instructions to use the app with most 
home networks. 

STEP 1 

Make sure your smart device is connected to the 
adjustable base’s Wi-Fi network as described in 
Step 2 of “Making a Direct Connection to the Base.”

STEP 2

 

Tap the 

Setting

 icon 

 on the TEMPUR-Ergo 

Smart Control App on your smart device.

STEP 3 

Tap the 

 (next to the appropriate Wi-Fi Module). 

 

NOTE: If your home network utilizes "MAC 
Address Filtering"  as a security feature you 
MUST do this prior to Step 4. 

 
Tap on "Show App and Wi-Fi Module 
Information" and an information screen will 
appear. 

 
Write down the information on the line labelled 
"MAC Address of Module" — it (the MAC 
address) will be a string of 8 groups, of 2 
characters each — with each group separated  
by a colon.  You will need to add this MAC 
address to your home network's Filtering list so 
that your home network will allow the Ergo bed 
module to communicate with it.  Once this is 
complete, continue to Step 4 in the App. 

STEP 4 

Set the home network setting to 

ON

Apple

®

 iOS device

Android

 device

STEP 5 

Select the SSID/Wi-Fi Network Name of your home 
network: 

STEP 5A  

For Apple

®

 iOS devices or if your SSID/Wi-Fi 

Network Name is not shown in the list on your 
Android

 device, enter your Router SSID in the 

Enter SSID Network Name field. (The SSID for your 
SSID/Wi-Fi Network Name can usually be found on 
the type plate of your router.) 

5

CUSTOMER SERVICE: 1–800–821–6621

Summary of Contents for TEMPUR-Ergo Premier

Page 1: ...WiFi Smart Control Reference Guide TEMPUR Ergo Premier Patents pending 2015 Tempur Pedic Management LLC All Rights Reserved 10003 PC B207 01 Rev ...

Page 2: ...AND ANSWERS 3 INSTALLATION SETUP 4 OPERATING INSTRUCTIONS 8 Using the head and leg lift controls 8 Saving and recalling memory positions 8 Using massage features 8 USING FACTORY RESET FOR THE WI FI MODULE 9 TROUBLESHOOTING 10 TEMPUR Ergo Premier ...

Page 3: ...le base s included Wi Fi Module This is the quickest way to make a connection but it doesn t allow you to access your home network which may prevent you from using Internet based functions on your smart device while controlling your bed The home network mode integrates the Wi Fi Module into your home wireless network This means that your smart device can control your adjustable base but it can als...

Page 4: ... before continuing STEP 2 Connect to the network of your adjustable base The proper network name begins with WM followed by a combination of 6 alpha numeric characters and is printed on the type plate of your Wi Fi Module SSIDs do not include the letter O but may contain the numeric digit zero or 0 The TEMPUR Ergo Smart App should be used in close proximity to the adjustable base to ensure the wir...

Page 5: ...djustable base s Wi Fi network as described in Step 2 of Making a Direct Connection to the Base STEP 2 Tap the Setting icon on the TEMPUR Ergo Smart Control App on your smart device STEP 3 Tap the next to the appropriate Wi Fi Module NOTE If your home network utilizes MAC Address Filtering as a security feature you MUST do this prior to Step 4 Tap on Show App and Wi Fi Module Information and an in...

Page 6: ...name and password are correct before proceeding Apple iOS device Android device WARNING Check to be sure your SSID Wi Fi Network Name and password are correct before proceeding NOTE For best performance your router should be in close proximity to the bed STEP 8 Tap Proceed The following message appears Apple iOS device Android device STEP 9 Tap OK STEP 10 Select the appropriate SSID Wi Fi Network ...

Page 7: ...TEMPUR Ergo Smart Control App allows you to turn sound effects on and off and change the name of the Wi Fi Module CONTROLLING SOUND EFFECTS STEP 1 Launch the TEMPUR Ergo Smart Control App STEP 2 Tap the Settings icon in the TEMPUR Ergo Smart Control App STEP 3 Change Sound effects to ON Apple iOS device Android device CHANGING THE NAME OF THE WI FI MODULE STEP 1 Launch the TEMPUR Ergo Smart Contro...

Page 8: ... flat position SAVING AND RECALLING MEMORY POSITIONS To save a position on the bed tap and hold one of the numbered memory positions for 3 seconds To recall a memory position tap the numbered memory button USING MASSAGE FEATURES Tap and slide the button for the Head Lumbar or Leg to adjust the massage intensity When the massage motor is in operation the text below the slider which indicates the ac...

Page 9: ...can only perform a reset on your app if the Wi Fi Module is integrated into your Home Network and there is an active connection to it To perform a reset follow these instructions STEP 1 Tap the Settings screen icon on the TEMPUR Ergo Smart Control App screen STEP 2 Select the corresponding Wi Fi Module by tapping either the or the on your Apple iOS or Android device respectively Using Factory Rese...

Page 10: ...rt device and Wi Fi Module are compatible with one another If not using expert mode on the smart device s app be sure that DHCP is active on the router Be sure that your router does not use WEP encryption which is outdated and unsupported Be sure that UDP Port 50007 and TCP Port 2000 are not blocked on your router Ensure that the bed is in close proximity to the router preferably in the same room ...

Page 11: ... or encryption password WEP security is not supported by the Wi Fi Module select another type of security supported by the Wi Fi Module see question Which wireless routers are supported App does not work from my smart device If the app doesn t find a Wi Fi Module to connect to it may be in Demo Mode Close the app connect the smart device to the Wi Fi Module in your device s Wi Fi settings menu and...

Page 12: ...FOR TECHNICAL SUPPORT OR SERVICE QUESTIONS ABOUT YOUR TEMPUR PEDIC MATTRESS OR TO ORDER TEMPUR ERGO PREMIER ACCESSORIES 1 800 821 6621 OR VISIT WWW TEMPURPEDIC COM 9701 TEM ...

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