Troubleshooting
Unable to control the adjustable base
with my smart device after changing my
router settings or password.
The settings in the app will have to be updated to accommodate
the change to your home network. Perform a factory reset on the
Wi-Fi Module by pressing the button on the module until the red
LED lights up and then releasing the button. Go through the home
network setup again, this time using the new settings.
Unable to correct my password/
network name/encryption mode.
Perform a factory reset on the Wi-Fi Module by pressing the button
on the module until the red LED lights up and then releasing the
button. Go through the home network setup again, this time using
the correct settings.
Unable to use my home network even
though the settings are all correct.
• Ensure that your router is compatible with the Wi-Fi Module
(review the question related to “supported routers”).
• The character “^” must not be used in the network name (SSID)
or encryption password.
• WEP security is not supported by the Wi-Fi Module – select
another type of security supported by the Wi-Fi Module (see
question “Which wireless routers are supported?”).
App does not work from my
smart device.
If the app doesn’t find a Wi-Fi Module to connect to, it may be in
Demo Mode. Close the app, connect the smart device to the Wi-Fi
Module in your device’s Wi-Fi settings menu and start the app
again.
Unable to install the app on my
smart device.
• Ensure that your Internet connection and your restrictions/
settings on the smart device allow downloading and installation
of apps from the App Store, Play Store or Amazon.
• Be sure to use a supported device, listed in the supported
devices section.
Unable to get my new router to work
with my smart device to control the
adjustable base.
The settings in the app will have to be updated to accommodate
the change to your home network. Perform a factory reset on the
Wi-Fi Module by pressing the button on the module until the red
LED lights up and then releasing the button. Go through the home
network setup again, this time using the new settings.
CUSTOMER SERVICE: 1–800–821–6621
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