TELUS Satellite TV HD, Quick Reference Manual

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problem possible solution
When a button on the remote is pressed, the
receiver doesn’t do what it should Ensure that the batteries have power and are
inserted correctly .
Check that you’re controlling the right device
by pressing the corresponding mode button .
The power light on the receiver is
on and there’s a picture on the TV
but no sound Check the volume level on your TV or audio equipment .
Turn off mute or turn up volume as required .
Check the audio connectors and cables from the
receiver to your TV or sound system .
Check your TV or sound system speakers .
Onscreen Call Display isn’t working
Check that you’ve subscribed to Call Display on your
TELUS home phone .
Check that you’ve connected the phone line to the
phone jack on the back of the receiver .
Check that you’ve enabled the Caller ID option within
your system setup . Refer to page 12 .
The power light on the receiver is on but the
TV image is black (no picture), frozen, has
breakups, has snow or shows small squares
of various colours
Make sure your TV is plugged in .
Check that your TV is turned on and tuned to the
correct input .
Ensure your TV’s brightness and contrast are adjusted
correctly .
Make sure your TV is connected properly to
the receiver .
Heavy rain, snow or cloud cover may be interfering with
your transmission . Remove any snow or other debris
that may have collected around your satellite dish .
Ensure that your receiver is set to the appropriate
TV Type
and
Aspect Ratio
under the
HDTV Setup
menu .
A black box fills almost all of the TV screen
Use your TV’s remote (not your receiver’s remote or
menus) to deactivate the closed captioning feature .
Refer to your TV’s user guide for more detailed
instructions .
The onscreen guide or browse banner is not
displaying programs in the future
Try the onscreen guide again at a later time . It may
then be able to show programs for the time and date
you want .
problem possible solution
Some channels are missing on the onscreen
guide or browse banner Change between lists using the Guide button on your
remote . You can choose from the custom favourites,
All Chan, All HD or All Sub lists .
Unlock your receiver (using a PIN) to display
adult channels .
Someone orders a Pay Per View event
without permission You can lock your receiver to prevent unauthorized
Pay Per View purchases . For full instructions, please
see the full TELUS Satellite TV user guide online .
Unable to order a Pay Per View event
from the receiver Check that your receiver is connected to your
home phone .
If you’re still unable to solve the problem, try resetting the receiver by holding down the Power button
on the front of your receiver for 5 to 8 seconds. This resets the device and usually resolves most problems
related to the receiver. If the problem persists, please see the full user guide at telus.com/tvhelp or call
310-MYTV (6988).
Troubleshooting