Teltonika MVC200 User Manual Download Page 52

Page: 52 / 53

P a g e

TROUBLESHOOTING

5.1

Camera does not connect to 3G network

Check if the network parameters supplied by your operator are entered correctly.

Check if the SIM card is inserted correctly.

Check if the SIM card PIN number is removed.

5.2

Cannot connect to the camera’s WEB configuration page

Check if power and LAN cables are connected correctly.

Routers must be set to enable a PC TCP connecting to the device. Routers use port
number to decide which device request is allowed, this function is port transmitting or

virtual services.

Summary of Contents for MVC200

Page 1: ...TELTONIKA 3G Mobile Camera MVC200 User s Manual v1 02 ...

Page 2: ...s or trade names of their respective owners ATTENTION Do not disassemble the 3G Camera equipment Do not touch the equipment if it is broken or its connecting wires are without isolation All wireless devices for data transferring may be susceptible to interference which could affect performance The device is not water resistant Keep it dry The device requires high 230V AC voltage Only qualified per...

Page 3: ...ic Domain Name System DNS Domain Name System GND Ground GSM Global System for Mobile communications L Line MD Motion Detection N Neutral PC Personal computer PE Protective earth PIN Personal Identification Number PPP Point to Point Protocol SIM Subscriber Identity Module TCP IP Transmission Control Protocol Internet Protocol WEB World Wide Web ...

Page 4: ...3 3 3G CAMERA CONFIGURATION WEB 15 3 1 Accessing the Camera 15 3 1 1 Accessing camera locally Ethernet 15 3 1 2 Accessing camera remotely 3G 15 3 1 3 SIM card with public dynamic IP address 15 3 2 Accessing Web interface 16 3 3 Live Video 17 3 4 Setup 18 3 4 1 System Status 18 3 4 2 Device Time 18 3 4 3 User Management 19 3 4 4 Miscellaneous 19 3 4 5 Upgrade 19 3 4 6 Reset Setting 19 3 5 Network s...

Page 5: ...u have to be familiar with the safety requirements before starting to use the device Camera is used for transmission of video and sound via UMTS network using 3G technologies To avoid burning and voltage caused injuries of the personnel working with device please follow these safety requirements Installation and technical support of the equipment can be performed only by a qualified personnel or a...

Page 6: ...g e Disconnect equipment from power supply before mounting to avoid voltage effect Do not mount or serve device during a thunderbolt To avoid mechanical damage of the device it is recommended to transport the device packed in damage proof pack ...

Page 7: ...hall be provided as a part of building installation This protection device shall have adequate breaking capacity to interrupt the maximum fault current which can flow and shall have a contact separation of at least 3 mm Turn off two pole automatic disconnect device in order to simultaneously disconnect the equipment and all with it associated equipment ...

Page 8: ...an also be transmitted by e mail The video and single images can be recorded on a local SD card and later downloaded or reviewed via built in Web server 2 2 Package contents MVC200 3G Camera External GSM antenna AC DC Power adapter Leaflet Quick Start Guide CD with software and manual Screw driver LAN Ethernet cable Note The manufacturer does not supply the SIM card which is mandatory for setting ...

Page 9: ...nna in a clockwise direction Figure 2 3G Camera Back Panel Position the antenna upwards at its connecting joint This will ensure optimal reception 2 3 3 Back panel overview 1 Power supply adapter socket 2 Reset Button 3 LAN Ethernet Port RJ45 4 A in Audio Input 5 A out Audio Output 6 SD Card SD Card slot 7 ANT GSM antenna connector 8 ALM in Alarm Input 9 ALM out Alarm Output Figure 3 3G Camera Bac...

Page 10: ...drivers 2 4 1 Installing the Software and Drivers Insert the CD supplied with the camera into CD ROM drive of your PC The CD will start up automatically opening installation window If the window does not appear run setup exe file located in the CD Follow the instructions to install drivers and software for the MVC200 Figure 4 Installation Menu 2 4 2 System requirement Operating System Windows 2000...

Page 11: ...eserved 11 P a g e 2 4 3 DVS Client installation Run the client software DVS_Client_Setup the window below will pop up Select components and destination folder press Install to begin installation Figure 5 DVS Client installation ...

Page 12: ... directly to you PC with the same subnet Configure IP settings and enter Administrator password in a right column Save your settings by pressing Save Settings button Note Camera s default IP address is http 192 168 0 233 Figure 6 IPCAM Network Setup 2 4 5 OCX Plug In Install OCX plug in must be installed for proper camera usage Click the link at the bottom of Login page and follow onscreen instruc...

Page 13: ...the driver and software follow these instructions Disconnect the Camera from the PC Select Start Programs DVS Client click on Uninstall DVS Client and then follow the instructions Note alternatively driver and software may be removed from Control Panel Start Settings Control Panel Add or Remove Programs Select DVS Client NVX from the list and then click Remove Figure 9 DVS Client Uninstall ...

Page 15: ... IP address Open your Web browser and type SIM card s IP After successful connection camera s Login page will appear Note If the Web server camera port has been changed from default value then IP address should be written in the following form http A A A A B where A A A A is the camera IP address and B the camera Web server port 3 1 3 SIM card with public dynamic IP address For the SIM card with d...

Page 16: ...s Reserved 16 P a g e 3 2 Accessing Web interface Enter User and Password in proper fields and press Login button The Live Video page should appear Note Default login settings are User admin Password admin Figure 11 Login page ...

Page 17: ...l Test Alarm Out manually Sound Press for start audio channel with camera Talkback Press for talk Snapshot Make a picture The picture will be saved on local PC in Picture Path folder Camera Start recording the video stream The record will be saved on local PC in Video Path folder Turnover Change display position Buffered Un Buffered Mode In Buffered mode video stream is buffered at first and then ...

Page 18: ...cture Path Directory of snapshot pictures Video Path Directory of video clips SD Card Status of SD card Network Storage Status Status of Network Storage Figure 13 Device Information 3 4 2 Device Time Adjust device date time Click Same with PC to synchronize with PC Sync With NTP server Enable time synchronization with NTP time server NTP server Set NTP server for time synchronization Figure 14 Dev...

Page 19: ... held the camera snaps pictures with an interval of this Picture Quality Set Picture Quality Automatically reboot Automatically reboot later Figure 16 Miscellaneous Settings 3 4 5 Upgrade Browse to upgrade file Press Upload Figure 17 Upgrade 3 4 6 Reset Setting Restore factory default settings 3 5 Network setup 3 5 1 IP and Port IP An Internet Protocol IP address is a numerical label that is assig...

Page 20: ...ice provider The WEB server camera port is advised to leave 8001 After setting all 3G connection information press OK button The new settings will be valid after reboot Figure 18 IP and Port Settings 3 5 2 3G To set up the 3G connection SIM card is required SIM card is not supplied with the camera It may be purchased from 3G service provider To set up the connection the following information from ...

Page 21: ...gistered domain names Figure 20 DDNS Settings 3 5 4 PPPoE The camera allows PPPoE Connect camera to phone line through modem and it will dial to make internet connection Enable PPPoE in following dialog input Account user name and Password then press OK Figure 21 PPPoE Settings 3 5 5 Multicast Multicast addressing is a network technology for the delivery of information to a group of destinations s...

Page 22: ...P parameters so that device will send event reports and pictures to the specified mailbox when alarm or Motion Detection is triggered SMTP Server SMTP server IP or host name User Account User name of your e mail account Password Password of your e mail account Sender s Account User name or e mail address of your e mail account Receiver s Account Any mailbox which can receive e mails Figure 23 SMTP...

Page 23: ...720x288 CIF 352x288 for Main stream and CIF 352x288 QCIF 176x144 for Secondary stream Output Choose Variable Bitrate or Constant Bitrate Frames Per Second Range is 1 25 Bit Rate Possible values are 16 4000 kbps for Main stream and 16 512 kbps for Secondary stream Figure 24 Video Settings 3 6 2 OSD OSD On Screen Display displays additional information on the image OSD windows allows you to set chan...

Page 24: ...erved 24 P a g e 3 6 3 Video Mask Video Mask page allows you to mask out desired area Hold Ctrl and drag mouse to choose the area Select color of the mask Then click OK Click Clear Mask to delete the Video Mask Figure 26 Video Mask ...

Page 25: ...ection Send E Mail Send alarm e mail on Motion Detection Trigger Alarm Out Enable to trigger alarm output when motion is detected Note Set Valid Time to enable motion detection Figure 27 Motion Detect Settings 3 7 2 AlarmIn Configure camera s actions when Alarm In is detected Channel Name Set channel name Trigger level Choose trigger level Low n c normally closed contact alarm on opening contact H...

Page 26: ...schedule Check Trigger Record checkbox in Motion Detect page to allow recording on Motion Detect Check Trigger Record in AlarmIn page to allow recording on AlarmIn Adjust recording settings Size limit Set size limit of video file in MB Maximum is 256MB Time limit Set time limit of video file in seconds Maximum is 7200 seconds Time length Set time of recording triggered by alarm in seconds Allowed ...

Page 27: ...rk Storage device Save picture to network storage Pictures snapped on alert will be sent to Network Storage instead of e mail Strategy Choose Delayed or Realtime Figure 31 Network Storage Settings Notes 1 Remote playback is not supported if FTP protocol is selecte 2 The camers uses it s serial number to create sub directory on server All files are saved in this sub directory 3 If SD card inserted ...

Page 28: ...SD card Recorded video may be reviewed in the Playback section Stored media is grouped by recording date Select Local File to playback files recorded on local PC Camera button of Live View page or Remote File to view file on SD card or Network Storage device Remote Playback is not supported if FTP protocol is selected Set up desired dates in Date Range fields and press Search to see desired record...

Page 29: ...9 P a g e 3 10 Picture View Recorded pictures may be reviewed in the Picture View section Stored media is grouped by recording date Set up desired dates in Date Range fields and press Search to see desired pictures Figure 34 Picture View ...

Page 30: ...erface Run DVS Client Start All Programs DVS Client DVS Client Default password is blank Please refer Local user management under Client Side Setup 4 4 4 2 3 for changing of User name and Password Figure 35 Main Interface When logged in for the first time user needs to fill the IP address domain name in order to trigger the monitor screen Press icon on the right side of the main window to open Dev...

Page 31: ...1 for the camera Figure 37 Add Device Delete Delete selected camera Connect Connect to selected camera for configuration Config Configure selected camera Restart Restart selected camera Close Close the Device Management window The added cameras appear in the Device List section in the right side of the Main Interface Figure 35 Refesh Refresh the camera list Set IP Change IP of selected camera Note...

Page 32: ...will appear 4 4 Main interface functions 4 4 1 Toolbar Toolbar allows quick access to main functions of selected camera Press for talk ON OFF Press for sound ON OFF Press for current channel snapshot Press to start or stop recording Press for record path settings Press for record playback Press for Brightness Contrast Saturation color setting Press to turn current screen ON OFF Press for screen ro...

Page 33: ... default 10 Fps Gops between I frames One I Frame per specified number of frames default 300 Figure 39 Encoding setup 4 4 1 2 OSD OSD On Screen Display displays additional information on the image OSD tab allows you to set channel info time text color and position Figure 40 On Screen Display Setup 4 4 1 3 Shelter Shelter tab allows you to mask desired area Hold Ctrl and drag mouse to choose the ar...

Page 34: ...lient and send an e mail Output Select the display channel Sensitivity Set up level of sensitivity Valid Period of Time Set up time when motion detection is active Figure 42 Motion detection setup 4 4 2 Device List Device List section displays information about connected devices device name domain name channel name etc Press to add device Press for Device Property screen Press to connect or discon...

Page 35: ...he bottom right corner of DVS client 4 4 4 1 Screen Switch Press to start or stop screen switch Switch is in process 4 4 4 2 Client Side Setup Press to open up Client side Setup window 4 4 4 2 1 Client Setup Client Setup tab allows you to configure recording path alarm trigger record period sound last time scene The following options can be selected Open the scene on close automatically If checked...

Page 37: ...ou to realize multi device switch in one screen Press Page arrow to add delete pages to switch between Each page has it s tab where you can separately configure each screen Press Stay for arrow to add delete standstill period press to choose display mode hold mouse left key and drag wanted channel to the right column or delete it by double clicking the channel name ...

Page 38: ...s 4 4 4 2 3 Local User Management Local User Management tab allows you to add delete user or modify user settings Default password is blank You will be asked for password when returning from full screen Figure 47 Client Side Local User Management 4 4 4 2 4 Automatic Record Please refer to ...

Page 40: ...ull screen pop up menu 4 4 5 Camera Setup Press or choose IP address in device list and select Property from right click pop up menu to display Device Property window You can adjust IP address DDN E Mail Video configuration etc 4 4 5 1 Address Port Default IP address 192 168 0 233 subnet mask 255 255 255 0 gateway 192 168 0 1 service port 8001 Restart camera after changing configuration Changing d...

Page 41: ...count Password Password of your DDNS account Dynamic Domain Name Registered domain name of your DDNS account One account can have several registered domain names Figure 50 Device Property DDNS Settings 4 4 5 3 PPPoE The client software allows PPPoE Link the device to phone line through modem dial to internet User can monitor picture by internet from long distance Choose PPPoE in following dialog t...

Page 42: ...ast Settings 4 4 5 5 E Mail Set up E Mail parameters so that device will send event reports and pictures to the specified mailbox when alarm or MD is triggered SMTP Server SMTP server IP or host name User Account User name of your e mail account Password Password of your e mail account Sender s Account User name or e mail address of your e mail account Receiver s Account Any mailbox which can rece...

Page 43: ...server Set NTP server for time synchronization Figure 54 Device Property Date Time Settings 4 4 5 7 Alarm In Configure camera s actions when Alarm In is detected Name Set channel name Actions take to response to alarm Sound alarm notify client send e mail Output to Enable to trigger alarm output Valid period of time Setup time when alarm input is active Figure 55 Device Property Alarm In Settings ...

Page 44: ... up duration of Alarm Out Valid period of time Setup time when alarm output is active Figure 56 Device Property Alarm Out Settings 4 4 5 9 Video Channel Name Setup channel name Resolution QCIF 176x144 CIF 352x288 Half_D1 720x288 D1 720x576 Figure 57 Device Property Video Channel Settings Note Settings will be valid only after device restart ...

Page 45: ...o setup device no permission to manage users Administrator authorized to setup device and manage users The default administrator id is admin password is admin This id can t be deleted Figure 58 Device Property User Settings 4 4 5 11 Update User can update device locally by DVS Client or remotely by internet browser Device will automatically restart after update User can check current version in Up...

Page 46: ...is inserted Figure 60 Device Property Record Settings Note Please turn device off before pulling SD card in out Choose FAT32 type when formatting SD card Press and choose device s IP from Device Side File to review records 4 4 5 13 Miscellaneous UPnP function UPnP Universal Plug and Play function allows camera to add TCP and UDP mapping to local router gateway ...

Page 48: ...n icon and pressing Start Auromatic Record or automatically by checking Start Automatic Record When Program Startup The interface indicator will blink when recording function is active 4 5 1 Recording Setup 4 5 1 1 Client Setup Press to open Client side Setup window Figure 62 Recording Settings Limit of file size Set the maximum record file size in MBytes Limit of time Set maximum record length in...

Page 49: ...be overwritten with the newest one Duration of record triggered by alert Set record length in sec of record triggered by motion detection or alarm in Picture directory Set directory for snapshots Path that video files are to be saved More than one path can be saved the top one will be the default recording path 4 5 1 2 Automatic Record Setup Here you can create different schedules for different ca...

Page 50: ... by desired date Press Find Double click to play the file Figure 64 Playback window 4 6 Other 4 6 1 LAN and WAN configuration 4 6 1 1 LAN automatically search If there are no devices in the device list make sure that Camera is already powered PC s firewall is not blocking incoming requests Turn firewall off if necessary 4 6 1 2 WAN manually search If users want to connect to camera in another subn...

Page 51: ...nd door sensor connection The camera allows you to connect various surveillance sensors door magnet sensor gas sensor PIR sensor smoke sensor etc The typical PIR and magnetic door sensor connection example is given in Figure 65 Figure 65 Typical sensor connection ...

Page 52: ... Check if the SIM card is inserted correctly Check if the SIM card PIN number is removed 5 2 Cannot connect to the camera s WEB configuration page Check if power and LAN cables are connected correctly Routers must be set to enable a PC TCP connecting to the device Routers use port number to decide which device request is allowed this function is port transmitting or virtual services ...

Page 53: ...ck o via Web o via DVS client Audio function o Sound transmission via 3G network o Bi directional real time transmission of audio talk back broadcast o Two way conversation talk back Time synchronization o Manual o By PC o Time server Firmware update function E mail notification Motion Detection AlarmIn contact Network protocols RTSP RTP HTTP TCP IP UDP SMTP PPPoE DDNS DNS SNTP DHCP FTP SNMP Dynam...

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Teltonika MVC200, User Manual

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