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Telstra T95, User Manual

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34

6   Troubleshooting, Technical and Warranty Information

6.1 

Troubleshooting and FAQ’s

Please check the manual thoroughly before contacting your service provider.

Symptom

Solution

No incoming ring or alarm 
tone

Check the ring tone and ring volume settings under Profiles.
Check the handset is not muted (Long press the # key)

(No) keytones when 
pressing keys

Check the key tone settings in the current profile.
Menu > Settings > Profiles > Edit.

How do I extend the  
incoming ring time?

This is not a handset setting. Please contact your Service Provider to extend 
the ringing time.

How do I change the 
Ringtone?

Edit the current profile and select a new tune from the Audios directory.

A phone number cannot be 
dialled

Check for network coverage.
Check whether any call restrictions are set.
Menu > Settings > Call > Call Barring.

MMS messages cannot be 
sent or received.

Your subscription does not include data services. Check with your service 
provider.

How do I change to 
Predictive Text?

Press the # key to toggle between different text modes.
The handset remembers your last setting.

How do I enable any key to 
answer?

Go to Menu > Settings > Call > Any key to answer

Summary of Contents for T95

Page 1: ...1 Telstra T95 3G Mobile Phone User Manual ...

Page 2: ...ion All rights reserved 1st Edition May 2011 No part of this publication may be excerpted reproduced translated or utilized in any form or by any means electronic or mechanical including photocopying and microfilm without the prior written permission of ZTE Corporation ZTE Corporation operates a policy of continuous development ZTE Corporation reserves the right to make changes and improvements to...

Page 3: ...and battery life 15 1 6 How do I set the time and date 15 1 7 How do I lock unlock the keypad 15 1 8 How to make a voice call 16 1 9 How to answer an incoming call 16 1 10 How to send a Text Message SMS 16 1 11 How to navigate the Menu 17 1 12 Call Features Summary 18 2 Contacts 20 3 Messages and Emails 22 3 1 How to send a Text Message SMS 22 3 2 How to view a received Text Message SMS 22 3 3 How...

Page 4: ...3 11 How to set up automatic Email Retrieval 27 3 12 What are User Folders 27 3 13 How to create a new Mailbox 28 4 Handset Features Applications 29 5 Advanced Features Computer Connection 33 5 1 Join Me PC and MAC Connection Suite 33 6 Troubleshooting Technical and Warranty Information 34 6 1 Troubleshooting and FAQ s 34 6 2 Error Messages 36 6 3 Technical Parameters 37 6 4 Support Information 38...

Page 5: ...er level is optimized for best performance and automatically reduces when there is good quality reception Maximum power is only used at the edge of network coverage so under most circumstances the power output is very low Under poor network conditions the phone transmits at a higher power may get hot and have a significantly shorter battery life Declaration of Conformity SAR Specific Absorption Ra...

Page 6: ...all show Call History Key Lock Unlock the keypad Access text symbols Insert a Pause or Wait command Arrow Keys OK Key Use the Arrow Keys to navigate access shortcuts OK to confirm Power End Key Hold down to power On or Off Press to End a call C Key Step back in menus Clear text Key Switch to Meeting Mode Change text modes Microphone ...

Page 7: ...7 Handset Overview Camera Battery Cover Thumb catch to open the battery cover Headset port Speaker Left Rear Right ...

Page 8: ...ength Missed Call New SMS Message Missed Video Call Message Memory is Full Bluetooth ON New MMS Message Silent Mode CTM Vibrate mode enabled New E mail Call Forward is Active Headset and Vibrate Mode Data channel available GPRS New Wap Push Message Data channel active PDP Headset Mode Roaming High Speed data access ...

Page 9: ...9 Menu Quick Reference Guide ...

Page 10: ...10 Menu Quick Reference Guide Continued ...

Page 11: ...11 Menu Quick Reference Guide Continued ...

Page 12: ... if required The U SIM card must be inserted before use Insert the U SIM card with the gold contacts facing down and the bevelled edge on the top right as shown Carefully slide it into the housing observing the correct orientation If your handset displays Enter Handset unlock code The default code is 0000 Enter U SIM PIN Code Enter the PIN supplied with your SIM card No U SIM detected Check the SI...

Page 13: ...he top corner of the handset to open the battery cover 2 Insert the battery as shown with the contacts located against the gold springs 3 Press the battery down flush into the case 4 Line the battery cover up correctly and press gently to close the case ...

Page 14: ...r 1 4 How do I connect the charger Charge before initial use The plug and socket are keyed They only fit together one way Do NOT use excessive force which may damage the USB port Physical damage to the USB port is NOT covered by warranty The phone can also be charged by connecting it to a computer using the USB lead supplied A sound is played when the charger or USB cable is inserted into the hand...

Page 15: ...hone can be charged in the ON or OFF state When OFF the message Charging battery is displayed When switched ON the battery icon animates until fully charged If charging in the OFF state turn the phone ON by long pressing the red End key 1 6 How do I set the time and date The time and date is set automatically from the network It takes a few seconds to update when the phone is first switched on Sel...

Page 16: ...the call If Voicemail is active pressing Reject forwards the call to Voicemail 1 10 How to send a Text Message SMS Press the Right Arrow u for Messages Press OK for New message Press OK for Text message Enter the phone number directly or press OK to select from Contacts Cont Select the Contact press OK for Done The Contact number is displayed press OK Press the Down Arrow q once to move the cursor...

Page 17: ...enu Use the Arrow Keys p q t uto move the cursor or press the corresponding number key as shown on the grid below Eg Menu 2 Messages The icons are described at the bottom of the screen Shortcuts From the idle screen the Arrow Keys launch the default Shortcuts as shown My Place Email Messages Contacts To change your default shortcuts Menu Settings arrow right u to Handset Shortcut keys ...

Page 18: ...hose a Contact Call Key Call Barring Restrict various categories of incoming or outgoing calls Menu Settings arrow right to Call Call barring Call Divert Divert incoming calls to another number Menu Settings arrow right to Call Call divert Call Waiting If you are already on the phone you hear pips to indicate another incoming call Press Options to switch between the two callers Menu Settings arrow...

Page 19: ...e number to dial Menu Contacts Select the Contact Options Scroll down Speed Dial Speakerphone Use hands free or in loud speaker mode During a call or call set up press the OK key Speed Dial Call Press and hold the corresponding key on the number pad to quickly call a Speed Dial Contact From the idle screen press and hold a number key Voice Call Enter the number on the keypad and press the Green Ca...

Page 20: ...e Right Soft Key to Save Add a Contact from an SMS Go to your Inbox and select the required SMS Highlight the embedded number or object then select Use highlighted item from the Options menu Menu Messages Inbox OK to view the SMS Options Use highlighted item New Contact Copy Contacts from a SIM card Insert the SIM card Copy Contacts from the SIM into the handset Press the Down Arrow q for Contacts...

Page 21: ...ntacts to find a particular person Scroll or use the letters on the number pad eg press 5 for J Press the Down Arrow q for Contacts Scroll down or press a letter key to search Set a unique Ringtone or image to a Contact Add a dedicated image and a ringtone to a Contact The Contact must be stored in the handset memory see Copy Contacts from SIM above Menu Contacts Select the Contact stored on the h...

Page 22: ...er Press the key once for the 1st letter shown on the keys twice for the 2nd letter etc Press the key to toggle between En Predictive text ABC abc and 123 text modes The handset remembers your last setting When completed press the OK Key to Send the message Sent messages will be saved in the Sent box If the message fails to send it is saved in the Outbox 3 2 How to view a received Text Message SMS...

Page 23: ...e Dave DAVE Use the p qkeys to choose from available words and press OK to confirm or choose Spell Word to insert a new word and save to My Words Unknown words default to Spell Word In Multi tap modes ABC abc if the next letter is on the same key wait until the cursor appears or press the Right arrow uto move the cursor on To insert a space press the 0 key To delete letters press the C key Press t...

Page 24: ... Save it In My Words you can press the Options key to Edit Delete or Delete all words 3 5 Special Characters and SMS Message Length SMS length If your text message exceeds 160 characters or 70 Unicode characters then you will get charged for multiple SMS messages These symbols use 2 standard SMS characters This symbol is not part of the SMS character set Each time this symbol is used the entire me...

Page 25: ...to Insert an Image Audio or Video Browse the folders to select the required file Press OK When finished press the Left Soft Key Options to Send Each page can only contain one image one audio and one video file To add more than one file of the same type select Options to add a new page 3 7 How to receive a Multimedia Message MMS Menu Messages Inbox When receiving an MMS you get a standard message a...

Page 26: ...fault Email client is configured for Telstra Add your username password and My Email address The username and email address should be the full address username domain com See How to Create a new Mailbox to Add alternate providers eg internet based mail Sending an Email Menu Messages arrow right u to Email New Email Enter the sender address e g username domain com Press the down arrow q to access t...

Page 27: ...ils SSL settings IP Address etc by reference to the other provider Menu Messages arrow right u to Email Inbox Options Retrieve New Email messages are delivered to the handset 3 11 How to set up automatic Email Retrieval Menu Messages arrow right u to Email Settings Automatic Retrieval Set your required polling time interval to check the server for new Email messages 3 12 What are User Folders User...

Page 28: ...om Password username isp com My Email address username isp com Display name my_real_name Outgoing server Check with your ISP Outgoing port Check with your ISP SSL Type Check with your ISP Sending options User Option SMTP Authentication Check with your ISP 3 13 How to create a new Mailbox Create a new Mailbox to set up alternate Email providers Menu Messages Email Scroll down to Settings Mailbox Se...

Page 29: ...s and car kits Menu Tools Bluetooth Bluetooth manager On Show Use My devices Search to find devices nearby Calculator Apply basic maths calculations Menu Tools Calculator Calendar View and set calendar events Menu Tools Calendar Add Call Logs View all your incoming and outgoing calls history Menu Calls Shortcut Press the Call Key Camera Use the Camera Menu Multimedia Camera CTM Cellular Text Modem...

Page 30: ...or spoken keys Menu Settings arrow right to Profiles Edit Keypad sounds Keypad Volume Control the keypad volume Menu Settings arrow right to Profiles Edit Keypad volume Lock Code Switch on the Handset Lock code to protect the Handset The default code is 0000 Menu Settings arrow right to Security Enable PIN codes Handset lock code Meeting Mode Quickly engage Meeting mode Long Press the Key Message ...

Page 31: ...ore your phone to factory default settings Menu Settings arrow right to Handset Restore default settings 0000 Ringtone Change the incoming ring Menu Settings arrow right to Profiles Edit Voicecall ringtone Screensaver Set one of three screensavers 1 Heart 2 Turbines 3 Stars Menu Settings Set screensaver Shortcut Keys Customise the four arrow keys to your preferred features Menu Settings arrow righ...

Page 32: ...Menu Settings arrow right to Profiles Edit Ringing type Video Camera Use the Video Camera Menu Multimedia Video Camera View Pictures View your photos Menu Tools My Files Photos My Pictures View Videos View your videos Menu Tools My Files Videos My Videos Voice Recorder Record voice memos Menu Multimedia Voice recorder Wallpaper Set your background image Menu Settings Wallpaper World Time Access th...

Page 33: ...oftware may not run in all environments or in conjunction with other software Multi boot systems are not supported The software should be installed and run with the Administrator login Please read the Join Me Help file on the CD or from within the application or see our web site FAQ s at http www zte com au for more support Multiple day repeated events are not supported by the handset or by Join M...

Page 34: ... time This is not a handset setting Please contact your Service Provider to extend the ringing time How do I change the Ringtone Edit the current profile and select a new tune from the Audios directory A phone number cannot be dialled Check for network coverage Check whether any call restrictions are set Menu Settings Call Call Barring MMS messages cannot be sent or received Your subscription does...

Page 35: ...work harder to maintain network contact Limit multi media and Bluetooth usage to save power The battery may be worn out I cannot charge the phone Confirm the charger is properly inserted Remove the battery clean the contacts and check it is inserted correctly The battery may be worn out Tip Charge the phone using the supplied USB cable How do I write an SMS Menu Messages New message Text message F...

Page 36: ...ted Enter PIN code Enter the correct PIN code supplied by your service provider Enter PUK code Contact your service provider to get the PUK code Enter handset lock code The default handset lock code is 0000 File does not exist or is in the wrong format Check the file type is supported by the handset On your PC or MAC make sure the file is closed Re send the file using Join Me or Bluetooth transfer...

Page 37: ...r Speakerphone Voice Recorder Bluetooth 2 0 Stereo 2 5mm audio jack CTM approx 30MB user memory Battery 1000mA hours Lithium ion Li ion Standby time Up to 300 hours Talk time Up to 150 minutes talk time Video call 70 minutes Charge time Approximately 3 4 hours Battery Life Approximately 400 charge cycles Supported Files JPG BMP GIF MP3 WAV MID WMA MMF AMR MP4 3GP TXT Bluetooth 2 1 HSP GOEP A2DP FT...

Page 38: ...d tear b Misuse including mishandling physical damage improper installation including battery and unauthorized disassembly of the product c Water exposure to solvents or any other liquid damage d Any unauthorised repair or modification e Power surges lightning fire flood or other natural events f Use of the pro duct with unauthorized third party products such as generic chargers g Any other cause ...

Page 39: ... battery Stop using the battery if abnormal heat odour discolouration deformation or abnormal condition is detected during use charge or storage Do not put the battery in your mouth Only use original replacement batteries Handle the handset with care Do not drop or throw the handset Do not immerse in any liquid The handset contains a liquid detection sticker and the warranty will be voided by any ...

Page 40: ...set at the bottom of a bag where it may be damaged by sharp objects At high volume prolonged listening to audio devices can cause hearing loss Do not leave the handset discharged or disconnected for a long time otherwise your personal data may be lost Remember to make backup copies of all important data on the handset Take care when the phone is in your pocket Sitting down may damage the handset I...

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