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TELSTRA

T-VOICE

®

502 HANDSET

USER MANUAL

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Summary of Contents for T-VOICE502

Page 1: ...1 TELSTRA T VOICE 502 HANDSET USER MANUAL ...

Page 2: ...Space key Activating deactivating the key lock Internal call key Softkey multi functional key Navigation key Talk key speaker phone Calls list Call Voicemail Switch ringer on off select upper or lower case Redial key Microphone Softkey multi functional key 1 2abc 3def 5jkl 4ghi 6mno 8tuv 7pqrs 9wxyz 0 Aa Redial Internal ...

Page 3: ...le dialling insert a dialling pause Voicemail Press and hold down for direct access to Telstra s voice message service Asterisk key For entering asterisks In idle mode Press and hold down to switch handset ringer on off When entering names switch between upper and lower case lettering Hash key For entering the hash symbol In idle mode Press and hold down to switch keylock on off Redial Call back t...

Page 4: ...messages You must have Telstra s Messagebank or Telstra Home Messages 101 service activated to access your voice messages Home number Mobile number Office number Symbols presented in the Contact and Call List indicate the phone number type LED indicator Your TELSTRA T VOICE 502 handset has a LED indicator allowing you to know the status of your phone Solid green Batteries near to fully charged Fla...

Page 5: ...ant functions quickly Information about on page Link Handset to Telstra Gateway 12 Wiring your gateway 13 Add a new contact 24 Voicemail setup 28 Modify ringtones 30 Set alarm clock 31 Turn on keypad lock 22 Activate handsfree operation 20 Locate a mislaid handset 22 Redial last dialled numbers 22 Trouble shooting 34 ...

Page 6: ... Wireless Customers with Existing Phone 16 T Gateway Setup 16 Telstra NBN Customers 16 Telstra Broadband NBN with Existing Phone 17 Telstra Broadband ADSL Customers 17 Telstra Broadband ADSL with Existing Phone 18 Telstra Fixed Wireless Customers 18 Telstra Fixed Wireless Customers with Existing Phone 19 About the user guide menus 19 User guide fonts and symbols 19 Main menu 19 Menu navigation 20 ...

Page 7: ...s 31 Clock 31 Appointments 31 Set alarm 31 Time Date format 31 Time zone 32 Settings 32 Handset settings 32 Handset names 32 Language 32 Registration 33 Deregister a handset 33 Reset 33 Software version 34 Faults and trouble shooting 35 Appendix 35 Care 35 Disposing of the rechargeable battery 35 Software update 35 Warranty Conditions ...

Page 8: ... device from mains separate the plug from the wall socket first Rechargeable batteries Use the two supplied rechargeable batteries HFR 44AAAJ800 from HIGHPOWER Using other rechargeable batteries or non rechargeable batteries primary cells can be dangerous and cause malfunctions in or damage to the telephone Product dimensions and weight 168 x 51 x 21 5 mm 140g Please note Do not immerse batteries ...

Page 9: ...must not be disposed of in normal domestic waste Please take it to a collection point for processing electrical and electronic equipment Some materials used in this product can be recycled if you take it to a recycling depot By recycling parts or raw materials from used products you will be making an important contribution to environmental protection Please contact your local authority if you requ...

Page 10: ...on if the batteries are incorrectly inserted and this may result in damage Connecting the charger Insert the AC adaptor plug into the socket on the charging unit Then connect the AC adaptor to the power outlet Your handset will not function if the power supply is not correctly connected or during a power failure no emergency mode The telephone cord must pass under the charging cradle to assure its...

Page 11: ...H AAA Never use disposable batteries primary cells Approved models HFR 44AAAJ800 from HIGHPOWER You can replace the handset in the charger after every call Charging is electronically controlled to ensure optimal charging of batteries in different charge states Avoid removing the batteries from the handset for no good reason since this affects the optimum charging cycle You can use the telephone fo...

Page 12: ...ors Depending on the surrounding conditions as well as structural factors the range may be smaller If the range is exceeded the call will be disconnected unless you move back into range within a few seconds Do not expose the handset charger to direct sunlight Protect the handset charger against moisture Do not position the handset charger in rooms exposed to condensation corrosive steam or excessi...

Page 13: ...elstra Broadband NBN service installed that did not require any NBN equipment to be installed at your premise follow the same instructions as the Telstra Broadband ADSL service B Telstra Broadband NBN with Existing Phone If you have an existing phone you would like to continue to use insert the phone cable of the existing phone into the green phone socket on the back of the Telstra gateway as show...

Page 14: ...et on the ADSL Filter and the grey DSL socket on the gateway 3 Connect a phone cable between the wall socket on the ADSL Filter and the wall outlet as shown below D Telstra Broadband ADSL with Existing Phone If you would like to continue to use an existing phone in your home insert the phone cable of the existing phone into one of the green Phone sockets on the back of the Telstra gateway as shown...

Page 15: ... a normal telephone line If you have a Telstra Fixed Wireless Broadband service that includes a Telstra Fixed Home phone service ensure that there is a phone cable connected to the black PSTN socket on the gateway and the wall socket as shown below F Telstra Fixed Wireless Customers with Existing Phone Connect the existing phone to one of the green Phone sockets as shown below ...

Page 16: ... able to make and receive calls If you have had a Telstra Broadband NBN service installed that did not require any NBN equipment to be installed at your premise follow the same instructions as the Telstra Broadband ADSL service B Telstra Broadband NBN with Existing Phone If you have an existing phone you would like to continue to use insert the phone cable of the existing phone into the green Phon...

Page 17: ...socket on the ADSL Filter and the grey DSL socket on the gateway 3 Connect a phone cable between the wall socket on the ADSL Filter and the wall outlet as shown below D Telstra Broadband ADSL with Existing Phone If you would like to continue to use an existing phone in your home you will need a phone double adaptor as shown below The double adaptor can be purchased from any leading electronics sto...

Page 18: ...ess Broadband service that includes a Telstra Fixed Home phone service ensure that there is a phone cable connected to the black PSTN socket on the gateway and the wall socket as shown below F Telstra Fixed Wireless Customers with Existing Phone If you would like to continue to use an existing phone in your home you will need a phone double adaptor as shown below The double adaptor can be purchase...

Page 19: ...you with an easy to follow menu To select main menu sub menu and options press the softkey below the corresponding display text With the handset switched on and ready for use press the softkey 1 2abc 3def 5jkl 4ghi 6mno 8tuv 7pqrs 9wxyz 0 Aa Redial Internal under MENU to open the menu selection and use the navigation key to scroll to the menu you are seeking Press the softkey under OK to open the ...

Page 20: ...f your CND or to activate this service order online at www telstra com or call 132200 Handsfree operation You can use the handsfree function to conduct calls without holding the handset in your hand and allow others present in the room to take part in the call Activating handsfree before a call 1 Enter the desired phone number 2 Press twice The display shows and you can hear the ringing signal ove...

Page 21: ... a name and number are already stored in the Contacts the name is shown instead of the number Redialling a number from the list If the telephone is in standby mode 1 Open the DIALLED CALLS list by Pressing the softkey under MENU scroll to CALLS LIST using and confirm with OK Select DIALLED CALLS and confirm with OK or by pressing 2 Press to scroll through the list 3 Press to dial the number Press ...

Page 22: ... 8tuv 7pqrs 9wxyz 0 Aa Redial Internal automatically dials the second handset if only two handsets are registered with the gateway Press to end the call Internal calls to T Voice enabled devices To initiate an internal call to a T Voice enabled device press CONTACTS select the T Voice enabled device from the list and press the green call key Refer below for internal call shortcuts Dial 0 to ring a...

Page 23: ...r and press key Toggle switching between two calls You have two active calls one of which is on hold 1 Press the left softkey under TOGGLE to switch between callers 2 Press the softkey under OPTIONS END ACTIVE CALL to end one of the calls and continue the one on hold Call transfer to another handset You can transfer the current call you are on to another handset 1 Press the internal key Internal a...

Page 24: ...ress 1 2abc 3def 5jkl 4ghi 6mno 8tuv 7pqrs 9wxyz 0 Aa Redial Internal to switch between upper and lower case lettering Editing contacts 1 Press the softkey under CONTACTS Scroll to the desired contact and press the softkey under OPTIONS 2 Select EDIT YOUR CONTACT NAME edit and save the contact Show details 1 Press the softkey under CONTACTS Scroll to the desired contact and press the softkey under...

Page 25: ...ired contact and press If you have stored more than one number for a contact e g mobile and office both numbers are displayed Select the number you want to call e g mobile and press to call the number You can also search alphabetically enter the first letter of the name select the desired contact and press The number is displayed and dialled ...

Page 26: ...vant calls list using until you reach the entry you are seeking Press to dial the selected number The list of dialled calls Dialled calls list can also be opened directly by pressing If a caller has withheld his number PRIVATE appears instead of the caller s number Deleting individual entries 1 Press the softkey under MENU scroll to CALLS LIST using and confirm with OK or use 2 Select MISSED CALLS...

Page 27: ...LED CALLS press OK to confirm Scroll through the relevant calls list using until you reach the entry you are seeking 3 Press the softkey under OPTIONS SAVE NUMBER to create a new contact 4 Enter the associated name and save the contact This contact will now be shared across all T Voice 502 handsets and smartphones tablets with T Voice installed and registered to the Telstra gateway ...

Page 28: ...er MENU Scroll to CALL FEATURES using and confirm with OK 2 Select CALL FORWARDING and confirm with OK 3 Select the desired type of call forwarding UNCONDITIONAL NO REPLY or BUSY and confirm with OK 4 Select now SWITCH ON or SWITCH OFF to turn on or off call forwarding and confirm with OK 5 If you are switching call forwarding on enter the forwarding number i e the number to which calls are to be ...

Page 29: ... your last unanswered call 1 Press the softkey under MENU Scroll to CALL FEATURES using and confirm with OK 2 Select CALL RETURN and confirm with OK 3 A call is made to confirm the phone number of your last missed call To call the number back press 1 otherwise end the call with Call charges and or monthly charges may apply when using call management features depending on your plan ...

Page 30: ...itched off You can also set an ascending volume Sounds Your telephone supports various sounds which you can activate or deactivate Keypad Every time a key is pressed a brief beep is heard Out of range A warning beep is sounded if you exceed the maximum range Move closer to the Gateway Charging When you insert your handset in the charger the batteries are automatically charged up A short beep is he...

Page 31: ...der in the display any longer press CLEAR Pressing the softkey under OPTIONS you can edit or delete appointments Set alarm You can use your handset as an alarm clock Select the desired interval e g MON FRI or ON DAILY and alarm melody choose from 15 ringtones The alarm only sounds on the handset on which it has been set Time Date format Set the desired time format 12 24 hours and date format DD MM...

Page 32: ...es Language Set the preferred display language Display texts will appear in the selected language Registration You can register additional handsets with the Telstra gateway The Telstra gateway must be within range If you purchase additional handsets you must have a compatible Telstra gateway available for this handset the handsets must be registered with the gateway before use 1 Press the softkey ...

Page 33: ...ss OK to confirm 4 Scroll through the list of handsets using the and press OK followed by YES to confirm Reset Reset the handset to default status A handset reset deletes all handset settings The handset remains registered to the Gateway after the reset If the device is passed to another user please deregister and then reset the handset Software version You can view the actual software version of ...

Page 34: ...ringer volume is high enough to be audible and not turned off The other party cannot hear me For Telstra ADSL customers If you cannot hear dial tone when you pick up the phone and attempt to make a call check that there is a phone line plugged from the ADSL Filter to the black PSTN hole on the back of the gateway Make sure that the microphone is not muted No calls coming in Make sure that the func...

Page 35: ...ed product in terms of design and construction and should therefore be handled with care To clean the telephone wipe first with an antistatic cloth or a damp soft leather cloth and then dry using a dry cloth Disposing of the rechargeable battery All used batteries must be recycled and should not disposed of in domestic waste Please dispose of them according to the official regulations Take them to...

Page 36: ...36 telstra com tvoice crowdsupport telstra com au 13 22 00 ...

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