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troUBle WitH YoUr aCCoUnt
I’ve tried to rent some movies, but it’s not being activated on my T-Box
®
• Make sure you’ve registered your T-Box and signed up to BigPond
®
Movies
• Try restarting your T-Box and renting a movie
I’ve swapped my T-Box, and now my services are no longer available
• Make sure you’ve registered your new T-Box
• Try restarting your T-Box to activate the offer
I’ve forgotten my username or password
• Please call our support team on
13 2200
or
visit telstra.com/tboxsupport
to reset your username or password
I can’t download or play movies
• Make sure you’ve created your BigPond
®
Movies account successfully and
that it’s still active. (You can do this by logging into telstra.com/tboxsetup)
• Make sure you’ve registered your T-Box. You can check this by logging
into
telstra.com/tboxsetup
• Check your BigPond Movies account for any outstanding credit issues.
The credit card you registered may have passed its expiry date,
for example
• You can opt to use your Telstra bill to pay for BigPond Movies.
(You can do this by logging into telstra.com/tboxsetup) You will still need a
valid credit card to provide proof of age
troUBle WitH reGisterinG YoUr t-BoX or siGninG UP to movies
I thought I had registered my T-Box but I can’t access any of the BigPond TV
channels, BigPond Videos or YouTube
• Go into telstra.com/tboxsetup
‘My T-Box Account’ section and check that your
T-Box is linked to your BigPond broadband account
• You may have exited the registration portal before your T-Box registration
process was complete
• If your T-Box is not listed as registered in the list then click on the button to ‘Register
another T-Box’ and follow the instructions on screen. You will be asked to enter your
registration code, which can be found, on the label on the bottom of the T-Box
Note:
If you have redeemed a voucher and there is no credit left the T-Box will
start charging your credit card or Telstra bill.
