47
troUBle WitH BiGPonD
®
movies
My movies take ages to download
• We recommend using a BigPond Elite or Ultimate plan for faster downloading
• If you're already on a high speed plan, other computers or devices sharing your
connection may be taking up bandwidth and affecting your download speeds.
• You may have exceeded your usage allowance on your broadband plan.
Call us on
13 2200
to check.
• For a Wi-Fi connection, lots of factors can affect your ownload speeds. Try:
• Placing your Wi-Fi modem up high, using a wall bracket or wooden shelf
• Make sure there are no large metal objects, high density walls or floors, or large
bodies of water (like a fish tank or pool) between the modem and your T-Box
®
.
• Keep your modem away from other electromagnetic devices like TVs, radios,
cordless phones, microwaves, etc.
• You can also try changing the channel on your cordless phone to avoid interference
I rented a movie but the download is always pending
• Make sure no other movies are being downloaded, by choosing 'My Rentals'
from the Home Menu
• Find your movie's title in 'My Rentals' and make it the priority to download
I'm trying to rent or watch a movie, but there's an on-screen message saying
'HDCP compliant digital TV connection required. Please see user guide'
– or just see a black screen, blinking video, or static snow
• Try connecting your T-Box to an HDTV HDMI port, using the HDMI cable and wait
a few seconds to see if the picture displays properly. (Your TV may have a number
of HDMI ports to try)
• Try connecting your T-Box to your HDTV's component video inputs, using
the mini-DIN-to-Component/Composite cable that came with your T-Box
If the above steps are unsuccessful please contact us on
13 2200
.
HDCP stands for High Bandwidth Digital Content Protection. It's a copyright
protection technology which is embedded in programs, to protect them as
they're transmitted from a T-Box to a HDTV over an HDMI connection. Most HD
TVs have the appropriate technology built into them, but some older sets only
have it on one HDMI or DVI input.
