Telstra T-BOX User Manual Download Page 2

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Summary of Contents for T-BOX

Page 1: ...for more information Call 13 2200 visit telstra com tbox visit a Telstra STORE OR PARTNER 133860 T Box User Guide ...

Page 2: ...ALLYOU NEED TO KNOW ABOUTYOURNEW TELSTRA t BOX ...

Page 3: ...nal video recorder sit back and relax The T Box even brings you a full range of internet TV channels and on demand content It s time to entertain the whole family and its time to watch what you want when you want This user guide will make sure you get the most out of your T Box so you can start enjoying all of the benefits waiting for you and your family HELLO IT S TIME TO MEET YOUR TELSTRA T BOX ...

Page 4: ...2 Entering text 13 LET S GET SET 13 Pair your remote control to your T Box 14 Set a Parental Control PIN 14 Connect to the Internet 15 Making your connection 19 Tune in digital free to air TV 20 Register your T Box join BigPond Movies and subscribe to Foxtel 22 LET YOUR T BOX WORK FOR YOU 22 The Home menu 22 Watching what you like 25 Time Shift features 25 The Program Guide 26 Checking a TV channe...

Page 5: ...rouble with your account 48 Trouble with registering your T Box or signing up to movies 49 Trouble with hard drive checks 49 Troublewithyourinternetconnection 51 Trouble with your program guide 51 Trouble with free to air channel reception 52 Trouble with multi recording 54 Trouble with recording 55 Trouble with your picture 56 Trouble with Foxtel on T Box 56 Trouble with BigPond TV 58 THE WORKING...

Page 6: ...rom any heat source humidity dust and direct sunlight Do not place your T Box or its accessories near an electromagnetic source Your T Box must be placed on a firm and flat surface to avoid any possibility of it falling or being bumped Leave at least 3cm of space around and above your T Box to ensure adequate ventilation for cooling Never obstruct the ventilation openings on your T Box with things...

Page 7: ...couldcauseanelectricarc shockorfire Wheneveryoudisconnectthepowersupply firstswitchoffthepowerpointand thenpulltheplugoutbytheadaptorblock neverbythecord ThepowerpointisusedtoturnofftheT Boxsomakesureyou llhaveeasy accesstotheswitch bEFORE YOU START USING YOUR T BOX Whenyou renotusingyourT Box leaveitinstandbymode Duringstorms andwhenyouleaveyourhomeforalongperiod werecommend disconnectingyourT Bo...

Page 8: ...emtofire Donotputbatteriesinyourdomesticrubbish useanappropriatedisposal orrecyclingservice Before you throw out any parts or packaging Please consider the environment when you dispose of any T Box materials The packaging your T Box came in is recyclable please sort and dispose of it accordingly and in line with local laws When your T Box reaches the end of its life please dispose of it correctly ...

Page 9: ...ng Australian films BigPondTV WatchBigPondTVonlinechannelsonyourTV SubscriptiontoFoxtelonT Box ifeligible BigPondVideos Watchanyofthevideoclipsfromourhugecollection ondemand wheneveritsuitsyou ProgramGuide Seewhat sonwithanElectronicProgramGuideforthe comingweek completewithimages programdetailsandonetouchrecording ApplicationsincludingtheAFLGameAnalyser YouTubeandPicasa GIVE YOURSELF A BOX SEAT G...

Page 10: ...nd connection your T Box can still give you a great range of viewing features Enjoyallthefree to airdigitalTVchannelsavailableinyourarea Watchonechannelwhileyourecordanother Pauseandrewindlivefree to airTVprograms GetinformationaboutcurrentandupcomingTVprogramsvia NowandNext Guide Manuallyrecordprogramstowatchlater IMPORTANT During set up we recommend that you connect your T Box to an eligible Big...

Page 11: ...tor HDMIvideocable 1 25m Mini DIN to Composite Componentvideocable 1 25m Ethernetnetworkcable 3m GettingStartedGuide ThisUserGuide GettingStartedDVD getting to know your t box You don t need to know how your T Box works to enjoy using it But we ll be referring to various parts and ports plugs in this guide so it s worth being familiar with what bits are where T Box ExternalTV Aerial BigPond Modem ...

Page 12: ...me theatre system if you ve got one Just follow Steps 1 to 6 in the Getting Started Guide then follow the on screen instructions Easy CONNECTING YOUR T BOX TO YOUR TV Your T Box will work with a range of TVs and the different cables in the box will let you set up one of three different connections 1 HDMI recommended Connect your T Box to your TV with the HDMI cable provided The HDMI cable carries ...

Page 13: ...d red video plugs to your TV s video inputs and the red and white audio plugs to the TV s audio inputs 3 Composite non HD If your TV doesn t support HD inputs you can connect the round black plug on the MiniDIN to Composite Component cable to your T Box then connect the yellow video plug to your TV s video input and the red and white audio plugs to the TV s audio inputs ...

Page 14: ... which aren t included with your T Box You can purchase these and any additional accessories from any good electronics retailer Remote control at the ready To make life easy we ve designed a dedicated remote control that only has the buttons you ll need to drive your T Box This controller uses radio signals rather than infrared light so it doesn t even have to be pointed directly at your T Box to ...

Page 15: ... use to enter text It s just like writing SMS text messages with a conventional mobile phone keypad Pressthe2to9keysrepeatedlyuntilyougettheletteryouwant Youcanenterupper andlowercaselettersbycontinuedpresses Pressthe1keyrepeatedlytogetafullstoporcomma Pressthe0keytoenteraspace ...

Page 16: ...trol Pressthepowerbuttonontheremotefor3secondsuntilyouseetheonscreen message Enteringsleepmode pleasewait Thenswitchofffromthepowerpoint NeverpullthecordoutoftheT Boxdirectly asitcouldcauseissueswiththeharddriveofyourT Box Pair your T Box remote control to your T Box You need to pair your remote control with your T Box to make sure the two devices are talking to each other properly First check pag...

Page 17: ... a range of live BigPond TV channels BigPond Videos and choose from movies and TV shows from the BigPond Movies library To enjoy all of this extra entertainment plus the benefits of the latest software updates you need to connect your T Box to the internet through your Wi Fi enabled multiport Home Network Gateway modem compatible with 802 11 g n and an eligible BigPond broadband connection For mor...

Page 18: ...ate the connection The connection will be confirmed on screen after a few seconds and you can move onto the next step 2 Use Wi Fi for a wireless connection Although it is recommended that you connect your T Box to the modem Home Network Gateway using Ethernet cable directly or using a Home Network Extender device such as Powerline or Ruckus if you can t link your T Box and Home Network Gateway wit...

Page 19: ...eed to enter your Wi Fi key password using the multi tap alphanumeric buttons on your remote control Use the delete button on your remote control to correct any mistakes You can find the delete button on the bottom of your remote control If your Wi Fi network is masked choose Other network from the list then enter the name and key of your Wi Fi network manually Select OK when you re ready to check...

Page 20: ...ou get to the Internet Connection follow the on screen instructions Select the option on the screen called Connect via Wi Fi and press OK Select Connect using WPS Prepare your Wi Fi modem to connect by pressing and holding the WPS button The indicator lights should flash while pairing It may take a few minutes for your T Box and gateway modem to pair up A confirmation screen will be displayed on y...

Page 21: ...up the connection automatically Netgear Powerline Home Theatre Kit A Netgear Powerline Home Theatre kit uses the power circuit in the home it can support four devices and no configuration is required The units will search for each other and setup the connection automatically ROOM 1 ROOM 2 ROOM 1 ROOM 2 Internet phone cable ethernet ethernet HDMI Modem Gateway T Box TV Ruckus 7811 grey disc Ruckus ...

Page 22: ... If there are several signals for the same channel your T Box will only display the one with the strongest reception If you re connected to the internet through BigPond the BigPond TV channels will also be included automatically in your TV Program Guide Confirm that you ve finished with the search or search again if necessary Receptionofhighdefinitionchannelsandprogramsisonlypossibleincertainareas...

Page 23: ...de for free to air BigPond TV channels and Foxtel on T Box with images and program synopses Full My Recordings features including one touch recording Series Record reminders and favourites Latest software updates that maintain your T Box and deliver the latest features Customer service and support Note TorentmoviesandTVshowsfromBigPondMovies you llneedtosignupto BigPondMoviesusingavalidAustralianc...

Page 24: ...elatestsoftwareupdates LinkyourexistingBigPondMoviesaccount orcreateone sothatyoucanrentand watchBigPondMovies SubscribetoFoxtelonT Boxtoaccessupto30FoxtelchannelsonyourT Box Youwillonlyseethisoptionifyouareeligiblefortheservice Note Onceyou vecompletedyourregistrationandsetup itwillonlytakeafew minutesforyourBigPondMoviesand orFoxtelonT Boxservicetobeavailableon yourT Box YoumayfindyourT Boxaswel...

Page 25: ... Home menu from any other screen just press the Menu button on your remote control Weather icon You llnoticeonthetoprighthandcorneroftheHomeMenuthatitshowstheminimum andmaximumtemperaturesandaweatherforecasticonforyourlocation Your weather location is based on your postcode You can change the weather location shown on screen by entering a new postcode and location name online in the Administration...

Page 26: ...ond TV streamed over your broadband connection They re all unmetered so watching them won t affect the monthly usage allowance on your BigPond broadband plan To watch BigPond TV channels you can either Enterthechannelnumberusingthe0 9buttonsonyourremotecontrol Useyourremote supanddownarrowbuttonstobringuptheverticalprogramguide Useyourremote sleftandrightarrowbuttonstobringupthehorizontalprogramgu...

Page 27: ...gain to start the show Make sure you use the on screen prompts to discover all the features this service has to offer For example videos can be played in full screen mode using the full screen button on your remote or in screen mode while you browse for other BigPond Videos to watch And remember our video catalogue is updated regularly to keep your entertainment options fresh The viewing quality o...

Page 28: ...t catches up with the live broadcast The Program Guide The Program Guide shows you what s on your digital free to air TV BigPond channels and Foxtel on T Box seven days in advance To access the Program Guide you can either press the Guide button on your remote control or select Program Guide from the Home menu Simply use the arrow buttons on your remote control to move around the Program Guide You...

Page 29: ...our remote control You can then select a suitable category from the options presented on the screen Checking a TV channel s Homepage You can access each TV channel s homepage by pressing the Full Screen button on your remote control while you re watching the channel Note if your T Box isn t registered and connected to an eligible BigPond broadband service only information broadcast by the digital ...

Page 30: ...ttons on your remote to move between information categories and programs Note SomechannelsmaynotofferaTVchannelhomepage Plus ifyoudon t haveaccesstothefullProgramGuide you llonlybeabletoviewinformationabout thecurrentandnext scheduledprograms RECORDING YOUR FAVOURITE PROGRAMS To record something now You can record a program that you re watching on free to air TV by simply pressing the REC Record b...

Page 31: ...0minutestoeveryfree to airrecordingusingthe post bufferfeatureinrecordingsettings ThissettingcanalsobefoundinMy RecordingsunderScheduleanewrecording To stop or modify a current recording If you start recording a program with your T Box and then change your mind Either switch to the channel that you re recording or highlight the program in the Program Guide Press REC record to display the recording...

Page 32: ...ded free to air TV programs by choosing My Recordings from the Home menu By choosing the appropriate menu option you ll be able to see all your completed recordings any scheduled recordings series recordings favourite recordings and your remaining storage space There is also an option to schedule a new recording which will give you access to both the program guide and manual recordings Once you ha...

Page 33: ...ode separately And it means you won t accidentally miss an episode There are several ways to set up a Series Record In the Program Guide highlight the program you want and press the Green button on the remote to start Series Record In the Program Guide highlight the program you want and press the REC button on your remote control to record one instance of a program If you change your mind and deci...

Page 34: ...remote You llseeanon screenconfirmationthatyourreminderhasbeenset Later a reminder will appear on screen just before your program starts You can choose how much warning your reminders give you in the Settings menu Favourites To help organise and protect your recordings you can mark programs as Favourites in My Recordings or the Program Guide Simply bring up the program you want to mark and press t...

Page 35: ...ered so it does not affect your download limits Features of the T Box including BigPond Movies that include unmetered content will display the unmetered Green Dot which you can think of as your green light to download content without worrying about usage Browse BigPond Movies Choose BigPond Movies from the Home menu and then select the Movies icon to gointotheMoviesstore Youcanbrowsebycategoryandb...

Page 36: ...is set up during the registration process at Telstra com tboxsetup Credit Card During T Box registration you ll be asked to set up a movies account and provide a credit card card to verify your age Content licensing rules require that movies with a classification of MA15 or above can only be rented to customers of the appropriate age You can elect to use your credit card to pay for the rented movi...

Page 37: ...d or Telstra bill Alternatively you can use a BigPond Movies voucher for payment of movies You ll need to select Redeem a Voucher which is located on the right side panel and it will then take you to the screen that asks you to redeem voucher You can then enter the 14 character voucher code which will be located on your BigPond Movie Voucher Once you have finished putting in the voucher code press...

Page 38: ...ount Using My Rentals You can access watch and manage your rental movies and TV shows by choosing My Rentals from the Home menu Simply use the arrow keys on your remote to look through your Available Downloading Queued and Expired rentals You can also sort your rentals by Expiry Date Title or Type When you re downloading several movies at the same time you can choose which movie you want to downlo...

Page 39: ...you re eligible visit telstra com au tbox eligible Complete your BigPond Movies free registration with a valid Australian credit card for proof of age purposes This can be completed when registering your T Box or at www telstra com tboxsetup Have completed your Foxtel on T Box subscription online via www telstra com tboxsetup Have a wired connection via Ethernet or Home Network Extender such as Po...

Page 40: ...ferent ways to access your Foxtel on T Box channels from the main T Box Menu 1 Click Watch TV to see all channels including free to air BigPond TV and Foxtel on T Box channels 2 Click Watch Foxtel to be taken immediately to the Foxtel channels Watching Foxtel live channels vs on demand channels Once in the T Box channel stack you can enter the channel homepage on the remote Here you ll see options...

Page 41: ...rrentlysubtitlesandclosedcaptioningisavailableonselectedfree to air programs SubtitlesarealsoavailableonsomeforeignfilmsintheBigPondMovies store Managing your Settings TheSettingsmenuletsyoucheckandchangeyourT Boxset up Toaccessyour SettingsjustpresstheMenubuttononyourremote thenselectSettingsandpress OK ThiswillbringupthefollowingSettingsoptions MyMoviesfordetailsofyourBigPond Moviesaccount inclu...

Page 42: ...ep when left idle ParentalControlsettingsforyoutomanage ChangeparentalcontrolPIN chooseanewPIN IfyouloseorforgetyourPIN you llhavetoresetyourT Boxorcontactcustomersupporton132200 Classificationrestrictions changethecontentratingsthatrequirePINaccess ChannelBlocking requireaPINtoaccessandviewcertainchannels Applicationblocking requireaPINtoaccesscertaincontentandapplications suchasYouTubevideos App...

Page 43: ...tion diagnosticdataforthevariousparametersofyour TVreception InternetConnectiontoconfigureandcompleteyourEthernetorWi Finetwork connectionbychoosing AdvancedNetworkSettings providestheoptiontomanuallysetupyour homenetwork Changeinternetconnection displaysoptionstoconnectviaEthernetorWi Fi Pleaserefertopage15 Makingyourconnection formoreinformation Changestreamingquality checkandchangethemediastrea...

Page 44: ... location you select for your T Box UserSettings letsyousetthesettingsforauserlinkedtoyourT Box Autoplay set YouTube to play the next video in the list automatically for a specific user Filter Videos ensure videos that may not be suitable for minors are not displayed on your T Box for a specific user Geography prioritise YouTube videos by the location you select for your T Box for a specific user ...

Page 45: ...in standby mode If the power plug needs to be switched off and removed please put the T Box in SLEEP MODE After a period of inactivity your T Box will transition to standby mode based on the time set in the power saving mode within Display Settings in the Settings menu Sleep mode Pressingthepowerbuttonontheremotecontrolcontinuouslyfor3secondswillsetyour T Boxtosleepmode Amessagewillbedisplayedonyo...

Page 46: ...it OnlywhentheT Boxpowersdownisitsafetoswitchofffromthepowerpoint NeverpullthecordoutoftheT Boxdirectlyasitcouldcauseissueswiththehard driveofyourT Box Re Start Remote Pairing Reset Press Reset Once Press Reset Two Times Press Reset Five Times Restarts your T Box Your T Box will power off as soon as you release the reset button Press the power button on the remote control to turn it back on Resets...

Page 47: ...tried everything here we feel your pain Please give us a call on 13 2200 and we ll try to work through the issue with you Trouble with your remote control pairing and connectivity My T Box has stopped responding to the remote control RestartyourT Boxandseeifitresolvestheproblem refertotheinstructionson restartingyourT Box Ifnot checkiftheLEDonthefrontoftheT Boxflasheswhenabuttonontheremote ispress...

Page 48: ... call us on 13 2200 The T Box often doesn t respond to the remote reliably This is often caused by low battery strength Try moving closer to the T Box and trying the remote again If the remote works reliably when you are very close to the T Box it s time to replace the remote batteries If after replacing the batteries you are still encountering the same problem please call us on 13 2200 I keep hav...

Page 49: ...r TV properly using one of the cables that came with your T Box HDMI is recommended Now press the power button on your remote control and check if the LED on the front of your T Box is blinking If the LED is not blinking try replacing the batteries of your remote control as the batteries may have run out After replacing the batteries press the reset button underneath your T Box for 2 flashes in or...

Page 50: ...s always pending Make sure no other movies are being downloaded by choosing My Rentals from the Home Menu Find your movie s title in My Rentals and make it the priority to download I m trying to rent or watch a movie but there s an on screen message saying HDCP compliant digital TV connection required Please see user guide or just see a black screen blinking video or static snow Try connecting you...

Page 51: ...Movies account for any outstanding credit issues The credit card you registered may have passed its expiry date for example You can opt to use your Telstra bill to pay for BigPond Movies You can do this by logging into telstra com tboxsetup You will still need a valid credit card to provide proof of age Trouble with registering your T Box or signing up to Movies I thought I had registered my T Box...

Page 52: ...ng a hard drive check but I still can t view my recordings or record TV shows TheT Boxharddrivechecknormallylastsaround15minutes Donotinterrupt theharddrivecheckonceithascommenced IftheT Boxhasn tcompletedthecheckyouwillbepreventedfromrecording free to airprogramsorplayingyourcompletedrecordings Iftheharddrivecheckhasnotcompletedafter20minutesturntheT Boxoff byholdingdownthepowerbuttonontheremotef...

Page 53: ...nect via ethernet If successful you ll see a picture with the T Box with three green ticks indicating successful connection to the modem to BigPond and to the Internet If this step is unsuccessful you will either see one green tick for the modem and red crosses for BigPond and the internet Or you may also see a screen with a picture of the T Box and one red cross If you re not connected to BigPond...

Page 54: ...actually available in your location Make sure your TV aerial is correctly installed and can actually receive all the available channels Then try re scanning free to air channels To do this go to T Box Settings select Channel tuning and then select re scan channels You may need to seek advice from a professional TV or TV antenna installer if this is unsuccessful If this is unsuccessful try manual t...

Page 55: ...ause rewind available on free to air channels being recorded only 3 Record 2 channels from 1 channel family Watch 1 free to air channel from any channel family or Watch any IPTV channel Pause rewind available on any free to air channel being watched 4 Record 2 channels from different channel families Watch 1 free to air channel from one of the channel families being recored or Watch any IPTV chann...

Page 56: ...achannelinconflictwith recordingsinprogress Youcanthenselectarecordingtostop Scenario2 Youhaveattemptedtorecordachannelinconflictwithrecordings currentlyinprogress Youcanthenselectarecordingtostopormodifythestart andendtime Scenario3 Youwouldhaveattemptedtorecorda3rdchannel usingdelayed viewingonachannelnotbeingrecorded Youcancancelarecordingorstop delayedviewing ...

Page 57: ...t Then press ok and select the export option in the menu The export may take a few minutes Why can t I watch the channel I want I get a dialog box asking me to stop a recording T Box has two tuners it uses to tune in to free to air signals from your aerial connection If your T Box is using both these tuners to record programs there is no spare tuner available to watch another channel When this hap...

Page 58: ...d Make sure that you ve used the right HDMI video or RCA cables for your TV set Make sure that you have selected the correct settings selected by following these steps go to the Settings Menu select Video Setup by arrowing across check the display format is appropriate for your TV check the TV resolution by selecting the TV resolution option which matches the cables you have used to connect your T...

Page 59: ...content and data usage will not be included in your BigPond broadband plan YouTube content is metered and will count towards your allowance Why can I not see the Foxtel on T Box channels on my T Box Your T Box will automatically check if you are eligible to subscribe to Foxtel on T Box If you do not meet the eligibility requirements the Foxtel channels will not be able to be viewed on your T Box T...

Page 60: ...ond monthly usage allowance your connection will slow and due to the slower speed your BigPond TV service will not work How do I connect my T Box to your stereo amplifier Your T Box has a digital audio port as well as a pair of RCA audio ports Use a digital audio cable or stereo audio cable with 2 RCA inputs to connect to your stereo amplifier These cables are not provided in your standard kit Go ...

Page 61: ...gthisproductpleasecallTelstraT Box Supporton132200 VoluntaryProductWarranty InadditiontoyourStatutoryRightsandsubjecttotheconditionsinthenext paragraph Telstraalsowarrantsthatthisproductwillbefreefromanydefectin materialsorworkmanshipunderconditionsofnormaluseforaperiodof24months fromdateofpurchase Wedonotwarrantthattheproductwillbefreefromdefectscausedbyanaccident misuse abuse improperinstallatio...

Page 62: ...imunderthisVoluntary ProductWarranty ThebenefitsconferredbythisVoluntaryProductWarrantyareinadditiontoother rightsandremediesthatareavailabletoyouunderlaw whichcannotbeexcluded TheprocessesforthisVoluntaryProductWarrantyinnowaylimityourrights which ariseasaresultofyourStatutoryRights ThisVoluntaryProductWarrantyisgivenby TelstraCorporationLimitedABN33051775556 242ExhibitionStreet MelbourneVictoria...

Page 63: ...elstraCorporation Limited ABN33051775556 TheHDMIlogoandHighDefinitionMultimediaInterfacearetrademarks orregisteredtrademarksofHDMILicensingLLC Dolby andthedouble DsymbolsaretrademarksofDolbyLaboratories This productcontainsoneormoreprogramsprotectedunderinternationalandU S copyrightlawasunpublishedworks TheyareconfidentialandproprietarytoDolby Laboratories Theirreproductionordisclosure inwholeorin...

Page 64: ...wersupplyprovidedbyTelstra T Boxdimensions 210x205x58mm LxWxD T Boxnetweight 0 78Kg Packagedweight 1 26Kg Remotecontroldimensions 119 6x52 7x13mm LxWxD Remotecontrolbattery 2xCR2032 Operatingtemperature 0 Cto45 C Powerusageonpausedstandby 1W TelstrareservestherighttomodifytheT Box itsaccessories equipment software etc withoutnotice ...

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