Telstra DJA0230 Manual Download Page 31 | Manualshive

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Profiles

Advanced > Mobile > Profiles

26. Diagnostics (Fault Finding)

To view diagnostic information log in to gateway and go to Advanced > Diagnostics

Ping

Advanced > Diagnostics > Ping & Trace Route

Enter a IP address or URL and click on “Send Ping Request”. A green Status tick indicates success.

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Summary of Contents for DJA0230

Page 1: ... Help 11 Firewall 12 Reset Gateway or Reboot Gateway 13 Turn WI FI OFF or ON 14 Bridge Mode 15 Dynamic DNS 16 Register and De register a DECT handset 17 Telephony Information and Call Log 18 Remote WEB Access 19 Wi Fi MAC Filtering 20 Management Add extra Gateway Logins 21 Change Wi Fi Channel SSID and Password 22 Third Party VDSL Modem Router 23 DLNA Server and Mass Storage 24 Traffic_Monitor 25 ...

Page 2: ...Green At least one Wi Fi Band is turned on Press for 5 seconds to turn all Wi Fi Bands Off Press again to turn all Wi Fi Bands On 6 Pair Off No DECT handset paired to Gateway Green DECT handset or WPS device registered to Gateway White Blinking Ready to pair with handset or WiFi device Red Blinking Registration unsuccessful Blue Blinking Paging paired handsets To pair a handset or connect to a WPS...

Page 3: ...e of gateway 5 Four 1 Gigabit LAN port for connecting devices with Ethernet ports 6 1 Gigabit WAN port for connection to NBN connection Box FTTP FTTC and Fixed Wireless NBN Cable Modem NBN HFC Cable Adaptor Telstra Cable or Optical terminating equipment Telstra Velocity 7 External antennae socket for connection 4 G Cellular backup antennae in areas of poor reception An example antenna is shown bel...

Page 4: ...devices Across the top of the Basic are links to the pages for settings up the main functions on the gateway If you hover over a device with the mouse pointer information about the device will be displayed To learn more or change some settings on a device connected to WiFi or LAN click on the device Clicking on Advanced top right displays the Advanced Home page ...

Page 5: ... Login Password The Gateway by default has no password It is recommend after log in to the gateway you change the password If you forget the password gateway will need to be reset to factory defaults Click on User Settings Remove Tick from Default User Enter a password in Password field Enter the same password in Confirm Password field and click on Save ...

Page 6: ...tings you should check if you have a non NBN service Click on Broadband The User Name is the one provided by Telstra for the internet connection Example someone bigpond com It is usually is but might not be the same as your Telstra My Account User Name and Password 6 Parental Control Log in to gateway and click on Parental Control ...

Page 7: ...ime and End Time Place a tick on the left of the days of the week that the rule will apply Click on add The image above shows two Time of day rules The first blocks internet access between midnight and 8 45 am Monday to Sunday The second only allows internet access between midday and 8 45 pm Monday to Sunday Internet access is blocked at all other times To edit rule click on edit To delete a rule ...

Page 8: ...te s URL To block access to all devices enter All in Device field To block access to a single device type 1 and its MAC address should appear in the list If Device is not listed enter its address manually Click on Add Rules can be edited or deleted by clicking on edit or delete Toggle Enabled to on and click on save ...

Page 9: ...i Fi device Note WPS has to be enabled in GUI See Change Wi Fi SSID and Password 2 Manually using SSID and Network Key There is a label with the SSID and Network key located on the bottom of the gateway The SSID and Network key are also displayed on the home page of the gateway Follow the Wi Fi device s instructions for manually connecting to a Wi Fi network 8 Address Reservation Hint Before reser...

Page 10: ... IP address can be changed to any unused IP address within address range of router Fill in Host name Click on the down arrow in the MAC column to display a list of the connected devices If the device is listed click on it to automatically add its MAC address If the devices does not appear in the list of connected device click on custom and paste in the MAC address copied from the devices page or e...

Page 11: ...mapping a non standard port click on Add new port mapping Enter a meaningful name Select protocol TCP UDP or TCP UDP both If in doubt select TCP UDP Type port number in WAN port and LAN port field Best to use same port number If there is a range of ports enter the first and last port numbers separated by a colon eg 45 55 Enter LAN IP address of device A list of all currently connected device will ...

Page 12: ...Top right of each dialogue box is a refresh and help icon Clicking on refresh refreshes the data on the page Clicking on the help icon opens the inbuilt help open at the relevant page Example Help displayed when on DECT page ...

Page 13: ...t the level of protection and click on save If User defined firewall is selected can select default incoming and outgoing policy Can also configured individual rules depending on source destination and port by clicking on Add new firewall rule ...

Page 14: ...ress the gateway s reset button for about 10 seconds The reset button is located below the power button on front of gateway 2 Log into the gateway go to Advanced Gateway Click on reset Ticking Retain Contacts will retain contact information in phone book To reboot Gateway click on Restart ...

Page 15: ...le it to Off This disables all 2 4 GHz SSIDs Click on Save Repeat the procedure for 5Ghz The Enable box below Wi Fi Network is used to turn of the normal Wi Fi band and leaves Guest Telstra Air and FON WiFi networks on 14 Bridge Mode Log into the gateway and go to Advanced Local Network and scroll down to Network Mode Click on Bridge Mode and the click on confirm Gateway will reboot When Gateway h...

Page 16: ...e name of your provider and select provider from drop down list that appears Enter the DDNS URL without the http in domain box Enter the DDNS Username Enter the password Click on Save Status will change from disabled Grey to updating Orange Select refresh icon top right to refresh information If successful DynDNS Information will display Domain s IP updated and status will have changed to updated ...

Page 17: ...dset s documentation for pairing the handset Default Pin is 0000 When the handset is paired the Pair light will turn green Can also pair handset and change pin from within GUI Advanced Telephony DECT To register or pair a handset click on Pairing Handset Start To page a handset press pair button on front of gateway for less than 2 seconds To stop paging press pair button again To de register un pa...

Page 18: ...17 Telephony Information and Call log Log in to Gateway and go to Advanced Telephony Information Call Log The Log can be cleared by taping or clicking on the clear call logs ...

Page 19: ... Temporary or Permanent and click on Apply If use random password is ticked a random password will be generated To connect remotely open a browser and navigate to the URL A warning message will be displayed Below is the warning message displayed using the Edge Browser Click on Details and then click on Go on to WEB page to display log in screen ...

Page 20: ...Use the User name assist and the password displayed in the Password field to log in to GUI of gateway ...

Page 21: ...w MAC address Enter Mac Address and click on Add Hint Open a new Web Browser tab log into Gateway and go to Advanced Devices Can then copy MAC address from Devices page and paste into Access Control List Note If using White list modem automatically populates list with all connected devices after first MAC address has been entered These are only displayed when screen is refreshed Repeat for all dev...

Page 22: ...ser Manager Click on Add new user Fill in the name Select type of user Admin user can edit settings Guest user can only view settings Fill in the password and repeat password field and click on Add To edit an existing user click on Edit To delete a user click on Delete ...

Page 23: ...nge password enter new password in the Network Key To us separate SSID for 5G Band Band steering must be turned of in 2 4G Band tab When all changes have been made click on save Note If you use your old Gateways SSID and Password you don t need to reconfigure Wi Fi settings on Wi Fi devices that could connect to the old Gateway 22 Third Party VDSL Modem Router Connect as per diagram No special set...

Page 24: ...rives connected to USB ports A powered USB Hub can be plugged into the USN port to allow the connection of several drives To turn DLNA on or off go to Advanced Content Sharing and place or remove tick next to DLNA Enabled and click on save Mass Storage To turn File sharing on or off go to Advanced Content Sharing and place or remove tick next to File Server Enabled and click on save Before removin...

Page 25: ...rol Panel Items Network and Sharing Centre Advanced sharing settings and Turn on Network Discovery and Turn on File and Printer Sharing To ensure that SMB 1 0 file sharing support is on Clicking on Start Start typing Turn Windows Features On or Off When Turn Windows Features On or Off appears in list of suggestion click on it Scroll down to SMB 1 0 file sharing support and place a tick in the box ...

Page 26: ...24 Traffic Monitor To view traffic meters log into Gateway and go to Services Traffic Monitor Internet and LAN Ethernet Traffic past 24 hours ...

Page 27: ...em was rebooted The Internet data figures are for the connection currently in use DSL WAN or LTE The data graphs show the rate of data transmitted or received over the last 24 hours From what I can determine the data graph measure the bytes transmitted or received over a 10 minute period The 10 minute periods start from when modem was last rebooted ...

Page 28: ... Advanced Mobile For backup to work ensure Enabled is On If no external Antenna is connected make sure that Selected Antenna is set to Internal If using external set to External In poor 4G reception areas some people have had trouble leaving on Auto ...

Page 29: ...When main link is down and working on 4G backup Device Status will change to Connected Diagnostics Advanced Mobile Diagnostics The radio signal quality can be viewed over a 5 20 or 60 minute period ...

Page 30: ...trong signal with fast data speeds Stronger signals are possible Green 91dBm to 105dBm is a good signal with fast data speeds Green 106dBm to 112dBm is fair but useful and fast and reliable data speeds may be attained Orange 113dBm to 125dBm reliable data but performance may be slower and latency increased Red 126dBm to 136dBm performance will drop dramatically 136dBm to 140dBm disconnection If th...

Page 31: ...agnostics Fault Finding To view diagnostic information log in to gateway and go to Advanced Diagnostics Ping Advanced Diagnostics Ping Trace Route Enter a IP address or URL and click on Send Ping Request A green Status tick indicates success ...

Page 32: ... to Trace Route Enter the IP address or URL and click on Trace Route During the test the Status will show Ongoing When Status shows Finished All the hops are displayed and the latency between hops Connection Advanced Diagnostics Connections Shows state of connections ...

Page 33: ...LAN WAN port and WLAN Statistics Log in to gateway and go to Advanced Diagnostics Network ...

Page 34: ... rate might be 98 Mbps but if yo are on NBN 50 plan Line rate will be 62 Mbps and if Maximum line rate is 36 Mbps and you are on NBN 50 plan Line rate would be 36 Mbps Line Attenuation is the amount the signal get decreased due to the attenuation of the line There are several value as the attenuation increases with frequency The greater the attenuation the lower the maximum speed Noise Margin is t...

Page 35: ...ber of times Signal to noise margin is to small for signal to be accurately detected due to high noise or high attenuation 6 Forward Error Correction FEC Number of errors that were detected and corrected 7 Cyclic Redundancy Correction CRC A CRC error indicates that part of the data packet is corrupt and requires retransmission 8 Errored Seconds ES The number of seconds during which an CRC error wa...

Page 36: ...ontal axis Each tone can carry up to 56kbps of data On a perfect line each tone would carry 56kbps of data at lower frequencies As the frequency increases the number of bits per second will gradually decrease If there is noise on the line at a particular frequency the bits per tone will be less at that frequency as indicated in image below ...

Page 37: ...s that have occurred in the last 15 50 minutes The filter can be used to show all events or only those of a particular type All the events for past 80 hours can be exported as a text file by clicking on the Export all button ...

Page 38: ...t green Tue Oct 23 09 46 39 2018 daemon debug ledfw 1640 writing to sys class leds internet green with action none Tue Oct 23 09 46 39 2018 daemon debug ledfw 1640 setting brightness to 0 Tue Oct 23 09 46 39 2018 daemon debug ledfw 1640 applying action on internet red Tue Oct 23 09 46 39 2018 daemon debug ledfw 1640 writing to sys class leds internet red with action none Tue Oct 23 09 46 39 2018 d...

Page 39: ...nected Tue Oct 23 09 51 46 2018 user info mmpbxd 11841 SIP Registration SIP 61xxxxxxxxx Register Success 27 Change IP Address of Gateway Go to Advanced Local Network To change the IP address off Gateway for LAN and normal WiFi access points select LAN as interface Type in New Ip Address Change the DHCP Start and End address so that in same subset as Gateways IP address First three group of integer...

Page 40: ...t be updated manually When a new Firmware Software becomes available it is pushed out to the Gateway between Midnight and 6 00am The Gateway must be connected during this period to receive any Firmware Software update Firmware Version 17 2 0288 820 RA Original Firmware Firmware Version 17 2 0320 820 RA released March 2018 ...

Page 41: ...lowed for management passwords Basic UI DDNS Fixes IPv6 traceroute fix Front LED logic fixes for PPP failed auth attempts no longer stays green Several exploit fixes Several LTE Voip VoLTE bug fixes Firmware version 18 1 c 0429 950 RA October 2019 DSL Firmware and Driver Update Fixed LTE Module boot issue SUBSCRIBE SIP messages reduced Fixed Advanced GUI not showing IPv6 DNS servers Message Waitin...

Page 42: ... go to Advanced Gateway and scroll down to Network time zone By default Network Timezone is ticked The time zone is set automatically to time zone of Telstra server To set Time zone manually remove tick select required time zone from Current Time zone selection box and click on save ...

Page 43: ...is recognised its name will be displayed under Product Name Make sure Enabled is ticked On a Windows PC open File Explorer and go to Networks Telstra Gateway Should be listed as a computer Double click on Telstra Gateway Your printer will be displayed Double click on the printer You will be prompted to install the device Click OK The printer probably want be recognised but you can install driver m...

Page 44: ... devices and the strength of neighbouring networks To access these tools go to Advanced WiFi 1 Analyser 2 4GHz If you use this tool devices connected will be disconnected and will be able to connect after 1 minute To refresh scan select Re Scan button and select accept ...

Page 45: ...2 Analyser 5GHz If you use this tool devices connected will be disconnected and will be able to connect after 1 minute To refresh scan select Re Scan button and click on accept 3 Client Monitoring ...

Page 46: ...ce 2 Frequency Current WiFi Frequency Band used by device 3 MAC address of WiFi Device 4 Device Capabilities 5 Active Capability being used 6 Power Transitions 2 4 GHz WiFi Band only 7 RSSI Graph of RSSI of modem s received WiFi signal from WiFi device which is dynamically updated The lower the RSSI the better the signal strength 8 Phy Rate The speed of the WiFi link between modem and device These...

Page 47: ... Packets received by device The packets are not updated dynamically 12 Retransmissions These are similar to CRC errors on a DSL link The packet has to be retransmitted because it either did not arrive or had to many errors for the inbuilt error correction bits to correct 13 Time Connected Time the WiFi device has been continuously connected to the modem 14 Current Time Shows Time when monitoring s...

Page 48: ...p down list To use a non Telstra DNS log into the modem and go to Advanced Local Network Select a DNS provider from drop down list for IPv4 Primary DNS IPv4 Secondary DNS Pv6 Primary DNS and IPv6 Secondary DNS Save Settings and reboot modem or disconnect and then reconnect all devices for new DNS server selection to work ...

Page 49: ...6 Dual Bank Wireless capability IEEE 802 11n 2 4 GHz using 2x2 BRCM 4360 maximum 26dBm IEEE 802 11ac 5 GHz using 4x4 BRCM 4366 maximum 30dBm Ethernet Capability 1xGigabit Ethernet WAN port 4x10 100Mbps 1Gigabit LAN ports USB Master Capability x1 USB 3 0 Interfaces 1000mA Supportive of 3G 4G UMTS dongle backup Hard Disk FAT32 EXT2 NTFS HFS supported Maximum Disk Size 2TB DLNA and SMBA 1 0 USB HUB A...

Page 50: ...ation Refresh button doesn t work 7 Stop Trace Route does not stop a trace route test Advanced Diagnostics Ping Trace Route 8 Guest account does not work Even when correct user name and password entered redirected to Log in page 9 WPS AP pin does not work Can connect using WPS without having to enter pin when WPS pin is enabled in GUI 10 WPS Device Pin can only enter 4 digits 11 Devices connected ...

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