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Cisco 7861 MPP User Guide

 

 

 

 

 

Cisco 7861 MPP User Guide

 

 

 

 

      

  23/06/20

 

 

To swap between the two calls: 

4.

 

 Use the Navigation button to highlight the Held call, then press the Resume softkey 
 

To join both parties into a conference: 

5.

 

Use the Navigation button to highlight the Active call, then press Conf line softkey 

 

Call Waiting 

The Call Waiting feature enables the user to take two calls simultaneously 

1.

 

While on a call, when another call comes in press the Answer softkey (this places the 
first call on hold) 

To swap between the two calls: 

2. 

 Use the Navigation button to highlight the Held call, then press the Resume softkey

 

 

Muting a Call 

While on a call you can place the call on Mute, this prevents the caller from hearing you, but you can 
still hear the caller.  To mute a call: 

1.

 

Press

  

  

during an active call.

 

2.

 

Press

 

 

  again to un-mute the call. 

Adjusting the Ringer and Volume

   

1.

 

Press -/+ to adjust the ring volume when the phone is idle or use to adjust                                         
the volume of the other party while on an active call 

 

Transferring Calls 

There are two ways of transferring a call

 

 Blind (direct transfer) and Consult (announced transfer). 

 
Blind Transfer  

1.

 

During a call, press the BlindXfer softkey  

2.

 

Dial the other destination phone number 

3.

 

The call will transfer directly  

 
Consult Transfer  

1.

 

During a call, press the Transfer 

 button or the Transfer softkey  

2.

 

Enter the destination phone number 

3.

 

When the second party answers, announce the call then press the Transfer button  

 or Transfer softkey to complete the transfer 

 
If the party refuses the call 

4.

 

Press the EndCall softkey then the Resume softkey to return to the original call 

Summary of Contents for Cisco 7861 MPP

Page 1: ... above the button Go to the More softkey to view further available functions 4 Line and feature buttons 5 Hold Transfer and Conference 6 Speaker Headset and Mute 7 Volume control 8 Voicemail Settings and Directory 9 Navigation button Line and Feature Buttons Use line and feature buttons to view calls on a line or access features such as Speed Dial Buttons illuminate to indicate line status Green s...

Page 2: ...ey or Press the flashing Red line key 2 If you are using the Headset Ensure the Headset button is pressed Press the Answer softkey or 3 Press the Speaker button Placing a Call on Hold To place an active call on hold Press the Hold button on the phone or the Hold softkey To resume a held call Press on the phone or press the Resume softkey Placing Multiple Calls It is possible to make multiple calls...

Page 3: ... from hearing you but you can still hear the caller To mute a call 1 Press during an active call 2 Press again to un mute the call Adjusting the Ringer and Volume 1 Press to adjust the ring volume when the phone is idle or use to adjust the volume of the other party while on an active call Transferring Calls There are two ways of transferring a call Blind direct transfer and Consult announced tran...

Page 4: ...f set up by your Group Administrator Conference Calls To create an ad hoc conference call with up to 8 parties you and up to 7 other parties While on a call 1 Press the Conference button or Conf softkey 2 Dial the next participant 3 Press the Conference button again or the Conf softkey to connect all parties Repeat the instructions above to add more parties to your conference call Call Forward Set...

Page 5: ...avigation button to scroll to the required number 3 Press Call softkey Press the Option softkey to view further actions Delete Entry Delete list Add Contact to directory Call Return To call back the last call activity form your phone 1 Press Call rtn softkey Recent Call List Your phone maintains Call History of Placed calls Received calls and Missed Calls Your Recent list holds up to the last 150 ...

Page 6: ...s Connect soft phone Contact list Contacts that have been added to the contact list on your Business Connect soft phone App will be available to view in the IM P directory on your Cisco 7861MPP phone The Business Connect Presence will also display on your phone indicates the contact is available Indicates the contact is on another call Indicates the contact is offline 1 Press the navigation button...

Page 7: ... an incoming call to that line 3 When transferring a call to a BLF line a While on an active call press Transfer button or Transfer softkey b Press the BLF line button of the party you are transferring to Park a call on to a BLF contact 1 While on an active call press the Park softkey 2 Press the BLF line where you want to park the call 3 Your screen will display 68 followed by the extension where...

Page 8: ...Follow the prompts to setup greetings 7 Press 1 to access your mailbox 8 Press 2 to record Busy greeting 9 Press 3 to record No Answer greeting 10 Press to repeat menu options To listen to Voicemails 1 When the phone screen displays you have a new voicemail and the handset LED flashes red press the Message button to access voicemail 2 Enter your Voicemail passcode 3 Press 1 to access your Voicemai...

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