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this Warranty;
(viii) Loss of any, or damage to, programs, data, or storage media. The company may opt to replace the Product submitted
for warranty services and, thus, any data stored on the original Product may become permanently inaccessible.
This Limited Warranty is voided by removal or alteration of identification labels on the Product or its parts.
Any technical or other support provided for a Product under warranty, such as, “How to” questions and those
regarding the product set-up and installation, is provided WITHOUT WARRAnTIES OF Any KInD.
The company is not liable for any transport/delivery/insurance costs, import duties, taxes, licensing fees and any
charges from telephone/fax communication as consequence of the failure of the Product.
Web-based content, applications and services are provided by 3rd parties and may be limited to certain regions,
require additional cost and may become unavailable at any time without prior notice. The availability, provisioning,
quality or availability of content, content copyrights, other IP rights etc. of web-based content, applications or
services are not covered by the terms of this Limited Product Warranty.
The Product is designed to allow access to the HD+ online video services and applications under the HD+ SmartTV
portal. Being an internet-based service, the HD+ SmartTV portal may be unavailable at any time without any notice
and is completely out of the control of Telestar Digital GmbH. The SmartTV portal is operated exclusively by HD+
and any claim or problem associated with the availability of the service, provisioning of the service, quality or
availability of content, content copyrights, other IP rights etc. should be addressed to HD+’s service department
directly and are not covered in any way by the terms of this Limited Product Warranty.
6. Service during the warranty period
In the event the Product is found to be defective within the warranty period, customer’s sole and exclusive remedy
and the entire liability of the company under this Limited warranty will be, at the company or its Service center,
at its option:
(1) Repair the Product by means of remote support such as, but not limited to, telephone, email support.
(2) Upon the product return to the party supplying it to the customer, freight an insurance prepaid:
(2.1) repair or replace any defective Product or parts of the Product thereof covered by the Warranty with new or
factory-refurbished Products or parts that are equal to new products in performance.
(2.2) refund the amount paid for the product, less a reasonable allowance for usage
Unless the company specifies otherwise, a Product or part that is repaired or replaced under this Warranty shall
be covered for the remainder of the original warranty period applying to the Product or part. All exchanged parts
and Products replaced under this Warranty will become the property of the company.
7. To get the Limited Warranty service
In the event that a warranty service is required, you should contact your specialist dealer or the point of sale.
Warrantee claims cannot be made directly to the company - Telestar Digital GmbH. you should therefore keep
your sales receipt as proof of purchase. The company recommends the customer first utilize support material
shipped with the product, product diagnostics, information contained on the Web, and online support on http://
www.telestar.de.
If unsuccessful to obtain service under this warranty, the customer must notify the company Technical Support or
its authorized Service center representative of the defect before the expiration of the warranty period. customers
will provide appropriate assistance to the Telephone Support personnel to resolve issues.
If the technical support is unsuccessful, The company or its authorized Service representative will instruct the
customer on how to receive warranty repair.
If the customer does not know of a company authorized service center for the company’s product, it should
contact the reseller. If the reseller is an authorized service center, they will arrange for repair.
If the customer reseller is not a company authorized Product’s service center, they will direct the customer to an
authorized service center.
The company reserves the right to charge for service in exception cases.
8. Governing Law
The customer and the company consent to the application of the laws of the country, in which the customer
purchase the Product to the company or a Reseller approved by the company in case of a resale, to govern,
interpret, and enforce all of the customer and the company’s rights, duties, and obligations arising from, or
relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict of
law principles.
these warranties give you specific legal rights and you may also have other rights which vary from state to state
or jurisdiction to jurisdiction.
9. Jurisdiction
All of our rights, duties, and obligations are subject to the courts of the country in which you purchase the product
to the company or a company Reseller in case of a resale.
