Telos Nx12, User Manual

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Calls placed on screened hold in this manner are being queued up from the first selected to
the last one selected by the screener. The next caller line icon is represented by a blinking check
mark.
If there is no screener to select and order calls, the line which has been ringing the longest will
be selected instead. If no line is ringing, the line on hold the longest will be selected.
Note that if the handset is off-hook, the caller will be directed to the handset, using the same
priorities outlined above.
Producer Mode
The Next button will select the line which has been ringing longest. If no line is ringing, it
selects the line that has been on (normal) hold longest.
When
Next is pressed, any unlocked caller will be dropped. It is also possible to configure the
system to put the caller back hold instead. See the ‘Direct Hold’ feature, Section 5.6.
Block All
Pressing this key will clear all lines except lines on-air, on the handset, on hold and ‘priority’
lines such as the studio hotline. This allows you to prevent early callers from getting in on
contests until after the DJ has made the announcement and turned off block all.
Ringing lines, other than lines designated priority, will be dropped and blocked from accepting
any calls. For ISDN lines, the caller may get a busy signal, or they may continue to hear ringing.
For analog lines, the ringing calls will be connected to a silent audio channel. Further calls will
get a busy signal.
Pressing
Block All again will release the lines and allow incoming calls.
Dialing Keypad
These are used for dialing out, which can be on the handset, on the speakerphone, or on-air.
They remain active during a call for voice mail and other services.
Function Buttons
Speakerphone Button
This button places a call that is on the handset onto this Desktop Director’s built-in speaker-
phone. If the handset is on-hook this button places the next line selected on the left column on
the speaker phone.
Mute Button
This button mutes the handset microphone and hands free microphone on the Desktop
Director. The LED beside this button will light to indicate that these microphones are muted.
Pressing this button again will cancel the muting function.
Hook flash/Transfer
This button performs a hook flash (briefly interrupts loop current) on POTS lines. Depending
on the telephone lines used, this key may serve to activate features such as transfer or 3-Way
Calling. This button does nothing on ISDN lines.
User Assigned Control Button
This button controls an output on the parallel control port. This output can control equipment
external to the Nx12 such as the “delay dump” input on an obscenity delay unit.