TELOS 2101 USER’S MANUAL
PART V
THE TELOS DESKTOP DIRECTOR
V-22
PLEASE COPY THIS SECTION AND GIVE TO YOUR CALL SCREENERS
SECTION 3 – DESKTOP DIRECTOR: GUIDE FOR PRODUCERS & CALL SCREEENERS
At any time you can drop all unlocked calls by pressing DROP, or you can place all
unlocked calls on hold or screened hold by pressing the appropriate HOLD button.
See below.
Hold & Drop
(Hold) and
(Drop) - You know what these do! In Producer mode the left
hold button is normal hold while the right hold button places a caller on “screened
hold”. For more details on how screened hold works see the section on the Next
button, below. This right-hand hold button may be replaced by with a keycap labeled
with a check mark
if the Desktop Director in question will be used primarily for
screening.
In Talent mode these affect only the corresponding bank of buttons above them. A
locked line will not be affected unless you unlock it first (by pushing the
corresponding LINE button). All lines in that column which are not locked will be
dropped.
Next
(Next) button- This button works differently in Producer versus Talent mode.
In Producer mode this button will select the line that has been ringing longest. If no
line is ringing, it selects the line that has been on (standard) hold longest. When the
NEXT button is pressed, any lines not locked will be dropped (or put on hold, if you
show is configured for “hold on next” operation).
Block All
(Block All) - Pressing this key will clear all lines with the only exceptions being
lines on-air, on the handset/speakerphone, locked, on hold, and direct dial-in
“priority” lines such as the studio hotline. This feature allows you to prevent early
callers from getting in on contests, until after the DJ has made the announcement and
turned off Block All.
Ringing lines, other than “priority” lines, will be dropped. Lines in use (lines on the
air or to a handset, lines on hold) will be blocked when they are dropped manually by
the operator. Those lines will then be blocked from accepting any calls (in most
cases the caller will get a busy signal, but this will not always be true depending on
your configuration) and the Block All Status Symbol™ will be displayed.
Pressing
again will clear the lines and allow incoming calls.
h
HOT TIP!
As you may know, there have been several lawsuits regarding to the “fairness” of radio
contests. By consistently activating the
Block All
feature before announcing a contest
you will reduce the liability for yourself and the station.
