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Telic SBC-AVL Power User Manual Download Page 13

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13 

 

 

 

6  Troubleshooting hints 

6.1  The device cannot connect to a GSM network 

Possible issue source 

Trouble shooting 

The unit is not connected correctly to your 
vehicle 

Please connect the unit to the vehicle according to the 
information in this manual 

On-board power supply failure or defective 
internal fuse 

You cannot fix this problem yourself. These fuses should 
protect the device and the periphery and only get damaged 
by extensive surcharge. You have to send the device to Telic 
or to your supplier. 

Table 6: The device cannot connect to a GSM network 

6.2  The device doesn’t log into the GPRS network 

Possible issue source 

Troubleshooting 

The Telic SBC-AVL isn’t in a GSM covered 
area. 

Please check whether there is GSM reception in this area 
(e.g. using a cell phone) and move eventually to another 
area. 

The SIM card in the SBC-AVL is new and has 
not yet been activated 

Please check, whether the SIM card is already activated. 
This can be done e.g. by putting the SIM card in your cell 
phone and checking whether or not  your cell phone is able 
to log into a GSM network. 

The SIM card has been locked by the 
provider. 

Please check whether the SIM card is locked. 
This can be done e.g. by putting the SIM card into your cell 
phone and checking whether your cell phone is able to log 
into a GSM network. 
Is this not the case, than please try to make a phone call. If 
you are successful, the SIM card is definitely not locked. 

The prepaid bonus is exhausted. 

Please recharge the SIM card placed in the device. 

The prepaid SIM card is no longer valid. 

Prepaid SIM cards will lose their validity, if they aren’t 
reloaded on a regular basis (often after 12 or 24 months). 
In this case usually you have to buy a new SIM card. 

The PIN code of the card hasn’t been 
deactivated  

Respectively 

The PIN on the SIM card is not 
corresponding to “0000”. 

Please remove the SIM card from the device and check the PIN 
code. 

The PIN code has to be deactivated or has to be set to “0000”. 

After a triple wrong entry of the PIN, unblocking the SIM card 
requires the PUK. 

The SIM card hasn’t been inserted into the 
SIM card holder in the correct way. 

Please check the correct position of the SIM card in the card 
holder. 

The GPRS service is not yet activated. 

Please ask your provider whether the GPRS function is 
already activated for the SIM card in use. 

Table 7: The device doesn’t log into the GPRS network 

Summary of Contents for SBC-AVL Power

Page 1: ...dfdfdsf 1 SBC AVL User Manual Version 2 4 SBC AVL SBC AVL Power ...

Page 2: ..._____________ 15 7 1 Event Types _________________________________________________________________________15 7 2 Connection Establishment Procedure _____________________________________________________15 7 3 Event Message Structure _______________________________________________________________15 8 Advanced Features ________________________________________________________________ 17 8 1 Geofencing...

Page 3: ...______________________________________________________________20 10 3 Battery disposal ______________________________________________________________________21 11 General Terms and Conditions_______________________________________________________ 22 12 Documentation change LOG_________________________________________________________ 23 ...

Page 4: ...vice doesn t log into the GPRS network 13 Table 8 The device doesn t receive GPS data 14 Table 9 Content description 16 Table 10 Documentation change LOG 23 Figure Overview Figure 1 The button to open the SBC AVL Housing 8 Figure 2 How to open the SBC AVL Housing 8 Figure 3 How to insert the SIM Card 9 Figure 4 Where to insert the SIM Card 9 Figure 5 How to close the SBC AVL Housing 10 Figure 6 SB...

Page 5: ...the following two variants SBC AVL SBC AVL Power Ideal for advanced track and tracing applications In addition to general purpose inputs and outputs SBC AVL supports also 1 wire and CAN bus interfaces Ideal for advanced track and tracing applications where also security features are required such as a backup battery or GSM jamming In addition to general purpose I Os SBC AVL Power supports also 1 w...

Page 6: ...ng the device to the Cigarette lighter OBD II Power Supply Cable 17023 2 pin OBD II connector cable for power supply only Cable length 1 m OBD II CAN Cable 17027 4 pin OBD II connector cable for power supply CAN High Low Cable length 1 m RS232 Level Shifter 16105 Level shifter from LV TTL 3 3V to RS232 12V Open Wires VCC GND RS232 Rx Tx TTL Rx Tx Cable length 1 m 1 wire Temperature Sensor 90029 1 ...

Page 7: ...ing Message Storage Capacity 20000 location data only External voltage range 7V 32V Battery Capacity 660 mAh LiPo Typical consumption in sleep Mode 12V external source 0 5 mA Typical consumption in sleep Mode internal battery 0 08 mA Dimensions 74x49x20 mm Operating temperature 30 C to 75 C Recharging temperature N A 0 C to 45 C Table 3 Components of SBC AVL and SBC AVL Power 1 This device complie...

Page 8: ... and momentary electric current that flows between two objects at different electrical potentials normally caused by static electricity 5 1 Operating the device Please open the SBC AVL housing by pushing the button shown here Figure 1 The button to open the SBC AVL Housing While keeping the button pushed remove the top cover with the other hand as shown The SIM card holder can be found under the t...

Page 9: ...preference to post paid SIM cards The insertion of the SIM card into the SBC AVL is easy Place the device in front of you on the desk such showed in the picture Slide the SIM card cover carefully on left Figure 3 How to insert the SIM Card Carefully flip the card reader sideways then up Now insert the SIM card into the SIM card holder so that the cut corner matches with the corresponding marking o...

Page 10: ... close the SBC AVL Housing 5 4 Powering up the device The SBC AVL needs to be connected to a power source 7 32 volt direct current It can be powered by a car battery a rechargeable battery or a stabilized DC power supply The USB connector is available only for tracing and configuration functionalities in case of the SBC AVL Power it can also be used to charge the internal battery If the SBC AVL is...

Page 11: ...onal X X DIG_OUT1 Orange pin3 Optional X 4 X DIG_OUT2 Brown pin2 Optional X 5 CAN H Brown pin2 Optional X CAN L Green pin 8 Optional X RS232 LVTTL RX White pin 9 Optional X RS232 LVTTL TX Blue pin 10 Optional X Table 4 SBC AVL Cable Color description 4 Applicable from hardware with serial numbers 0406 IMEI or higher 5 Applicable from hardware with serial numbers 0407 IMEI or higher Figure 6 SBC AV...

Page 12: ...ce is logged into the GSM network no connection to server Blinking twice Device is logged into GSM network GPRS is attached established TCP IP connection to server A very short flash while the device is in sleep mode means that a movement has been detected This LED blinks green and indicates the status of the GPS receiver Off GPS is not switched on Blinking once Position acqui sition Blinking twic...

Page 13: ...M card has been locked by the provider Please check whether the SIM card is locked This can be done e g by putting the SIM card into your cell phone and checking whether your cell phone is able to log into a GSM network Is this not the case than please try to make a phone call If you are successful the SIM card is definitely not locked The prepaid bonus is exhausted Please recharge the SIM card pl...

Page 14: ...lear view to the sky Look for a better installation place of the device inside the vehicle Your vehicle is placed in an unsuitable place Please consider that a GPS reception is only possible in case of free sight between the GPS receiver and the sky Please put your car for the test in a more suitable place no buildings nearby outside of a garage factory etc Table 8 The device doesn t receive GPS d...

Page 15: ...erver will be established to transmit the event messages The selection of the GSM network operator will take about 1 minute plus the time to build up the GPRS and TCP IP connections to the tracking server Therefore after switching on the device it will take approximately 2 3 minutes until the first status message can be transmitted Independent of this procedure GPS positions and status information...

Page 16: ...ecision Fix Type 1 2 or 3 depending on the availability of satellites in view having a sufficient signal strength 1D Fix no valid data 2D Fix no height indication 3D Fix position message with height indication Speed over ground Speed in km h Sats for calculation Actual number of satellites which are used for calculation Height Height above sea level in m Mileage Mileage in meters DigIns 4 digits e...

Page 17: ...etup for roaming this alternative setup has to be previously configured This allows optimizing the data traffic and reducing the communication costs 8 3 Input alternative configuration The device is autonomously able to handle an alternative setup when a specific input is triggered this alternative setup has to be previously configured This can support features like panic button 8 4 Device Watchdo...

Page 18: ...S20 DS18B20 DS1921G 8 8 CAN Bus Only for SBC AVL Any CAN BUS hardware can be interfaced to the device in order to extract additional information from the CAN bus line of the vehicle Main applications are related to FMS standard for trucks or ODBII for cars Dedicated configurations can be defined to retrieve additional data from the CAN bus Please contact Telic technical support to discuss in more ...

Page 19: ...installed looking at the sky see the label indication on the device box this side up 9 2 Wiring connection Please connect the Telic SBC AVL remote control unit to the vehicle according to the following instructions using the connection cable Please do not connect the connector to the Telic SBC AVL remote control unit before all cables you intent to use are connected to the vehicle The power supply...

Page 20: ...authorized official Telic replacement batteries be used in the SBC AVL Also the batteries included with the devices are only tested or authorized for use in the SBC AVL The batteries should never be used in any other devices unless specifically authorized by Telic including but not limited to other Telic products or devices 10 2Battery storage Batteries should be stored in rooms with generally low...

Page 21: ...sal The European Community EC has issued two directives 91 157 EEC and 93 86 EEC These directives are implemented by each member country of the EC independently and in a different way In accordance with these directives The SBC AVL Batteries do not contain dangerous substances The reaction products are inorganic and do not represent environmental risks once the decomposition process has terminated...

Page 22: ...right of the related documentation is with Telic GmbH The Telic Logo and the terms Telic and Telic SBC AVL are brands of Telic GmbH All further names and terms used can be brands or registered brands of their respective owners Telic preserves the right to change the included information without notice and doesn t take responsibility for errors in the document and or missing information ...

Page 23: ... First release on new layout Rev 2 1 26 05 14 Layout Update Rev 2 2 25 08 14 Updated SBC AVL specific information Rev 2 3 01 01 15 Updated Sections 1 4 and 5 4 1 New Chapter 2 to identify applicable products Rev 2 4 05 07 15 Updated Sections 3 4 Table 10 Documentation change LOG ...

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