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Troubleshooting Hints 

5.1 

The device doesn’t show any sign of life 

Possible issue source

 

Trouble shooting

 

The device is not connected 
correctly 

Please connect the device following instructions in the 
user manual. 

Table 4: Troubleshooting: Device doesn’t show any sign of life 

5.2 

The device doesn’t log into the GSM network 

Possible issue source 

Trouble shooting 

The device isn’t in a GMS 
covered area 

Please check whether there is GSM reception in this area (e.g. 
using a cell phone) and move eventually to another area.

 

The position of the Picotrack 
device is not favourable. 

Choose another place in the vehicle which might be less 
shielded. 

The SIM card in the Asset 
Tracking device is new and 
has not yet been activated 

Please check, whether the SIM card is already activated. 
This can be done e.g., by putting the SIM card into your cell 
phone and checking, whether your cell phone is able to log into 
a GSM network. 

The SIM card has been locked 
by the provider 

Please check whether the SIM card is locked. 
This can be done e.g. by putting the SIM card into your cell 
phone and checking, whether your cell phone is able to log into 
a GSM network. 
If this not the case, then please try to make a phone call. If you 
are successful, the SIM card is definitely not locked. 

The prepaid bonus is 
exhausted 

Please recharge the SIM card in the Picotrack device. 

The prepaid SIM card is no 
longer valid 

If they aren’t recharged on a regular basis (often after 12 or 24 
months). 
In this case usually you have to buy a new SIM card. 

The PIN code of the card has 
not been deactivated or is not 
set to “0000” 

Please remove the SIM card from the device and check the PIN 
code.

 

The Pin code has to be deactivated or set to “0000” 

 

After a triple wrong entry of the PIN, unblocking the SIM card 
requires the PUK. 

The SIM card hasn’t been 
inserted into the SIM card 
holder in the correct way 

Please check the correct position of the SIM card in the card 
holder.

 

Table 5: Troubleshooting: Device doesn’t log into the GSM network 

Summary of Contents for Picotrack Endurance Primary

Page 1: ...1 Picotrack Endurance User Manual Version 2 6 Endurance Primary Endurance Rechargeable ...

Page 2: ..._______________16 5 2 The device doesn t log into the GSM network ______________________________________________16 5 3 The device doesn t log into the GPRS network _____________________________________________17 5 4 The device doesn t send messages _______________________________________________________17 5 5 The device doesn t receive GPS data _____________________________________________________...

Page 3: ...______________________________________________________ 25 11 CE Declaration of Conformity _______________________________________________________ 26 12 Documentation change LOG ________________________________________________________ 27 ...

Page 4: ...umentation change LOG 27 Figure Overview Figure 1 Picotrack Endurance Primary 5 Figure 2 Picotrack Endurance Rechargeable 6 Figure 3 Physical Dimensions of the housing 9 Figure 4 Where to insert the SIM Card Example Endurance Rechargeable 10 Figure 5 Plugged in SIM Card Example Endurance Rechargeable 10 Figure 6 Connecting the Battery cable 11 Figure 7 Switching the device on and off Example Endur...

Page 5: ... the Picotrack Endurance the Endurance Primary and the Endurance Rechargeable While software features of both units are nearly identical they do differ in the shape of the enclosure as well as in internal hardware components 1 1 Picotrack Endurance Primary The Picotrack Endurance Primary non rechargeable battery is the ideal choice for all applications with medium to low tracking frequencies and t...

Page 6: ...e ability to occasionally recharge the battery Picotrack Endurance Rechargeable provides the following advantages More appropriate for higher tracking frequencies IP67 grade housing IP67 connector is used for configuration and charging USB power supply No effort to replace batteries Figure 2 Picotrack Endurance Rechargeable ...

Page 7: ...ry Name Order Code Functionality Picture USB Charging cable for Picotrack Endurance Rechargeable 17013 USB Cable for Config Tool Picotrack Endurance Rechargeable 16211 Use this cable to charge the Endurance Rechargeable and to configure the device via Config Tool USB Cable for Config Tool Picotrack Endurance Primary 16210 This cable allows to configure the Endurance Primary via Config Tool Table 1...

Page 8: ...1800 MHz 1900 MHz GPS Sensitivity Tracking 165 dBm GPS Acquisition Time Cold 34sec Warm 33 sec Hot 1 sec GPS Channels 22 66 tracking acquisition Battery 12 6 Ah Primary cell 13 8 Ah Lithium Polymer rechargeable Message Logging Capacity 2800 Sleep mode average consumption GPS GSM off 70 µA Average Power consumption for one message cycle acquire position and transmission within 180 sec 36mA GSM GPS ...

Page 9: ...ects at different electrical potentials normally caused by static electricity 3 1 Schematics of the device The following figure shows the physical dimensions of the housing and should assist in mounting the device Figure 3 Physical Dimensions of the housing 3 2 Opening the device Open the Picotrack Endurance housing by removing the screws on the outside edge of the housing see Figure below When th...

Page 10: ...ry Rechargeable Figure 4 Where to insert the SIM Card Example Endurance Rechargeable With the SIM inserted close the top of the holder and gently slide it forward direction of arrow below until it snaps into place Figure 5 Plugged in SIM Card Example Endurance Rechargeable Before the Picotrack logs into the mobile GSM network it checks whether the used SIM card is PIN free If it is PIN free it wil...

Page 11: ...om the electronic PCB Plug the battery inside the PCB connector as shown in Figure 6 and check that the LEDs starts blinking Figure 6 Connecting the Battery cable 3 5 Switching the device ON of OFF Telic delivers the devices switched OFF To switch on the device push the small push button on the PCB until the green LED of the left GSM indicator starts to light up To switch off the device open the d...

Page 12: ...yellow green and red and reflects the status of the GPS reception as well as the device reset off GPS is not switched on 1 time blinking yellow position acquisition not possible 2 times blinking green 2D Fix no valid height and the position may be imprecise 3 times blinking green 3D Fix GPS data are complete About 5 seconds red during device reset in this case also the red LED of the middle indica...

Page 13: ...ed the middle LED will illuminate red in order to indicate the button is being pushed Left indicator The left indicator consists of both a green LED and a red LED The green LED reflects the GSM status and also whether the device is switched on When the LED is off the device is switched off Permanently on means GSM is switched on but no GSM network is available Blinking once means the device is log...

Page 14: ... in the Telic accessory list 1 ENDURANCE PRIMARY The device has to be opened by removing the cover lid and the cable accessory part number 16210 has to be plugged into the 6 pin white connector as shown in Figure 8 Afterwards the white button has to be pressed until the LEDs start blinking Figure 8 Connecting serial interface cable to the Endurance Primary 2 Endurance Rechargeable Open the small b...

Page 15: ...f the device is not configured to activate by motion it is necessary to open the cover and press the white button like in the Primary cell device version In order to preserve the IP67 enclosure rating do not forget to plug the small black lid after using the serial interface before deploying the device in the field ...

Page 16: ...og into a GSM network The SIM card has been locked by the provider Please check whether the SIM card is locked This can be done e g by putting the SIM card into your cell phone and checking whether your cell phone is able to log into a GSM network If this not the case then please try to make a phone call If you are successful the SIM card is definitely not locked The prepaid bonus is exhausted Ple...

Page 17: ... for the GPS reception Please check whether the device has the indicators facing up and a clear view of the sky The GPS receiver has no free sight to the sky Please be aware that a GPS receiver needs always a clear view of the sky Please ensure that the device side with the LEDs has free view to the sky Your asset is placed in an unsuitable location Please consider that a GPS reception operates mo...

Page 18: ...e established to transmit the event messages The selection of the GSM network operator will take about 1 minute plus the time to build up the GPRS and TCP IP connections to the tracking server Therefore after switching on the device it will take approximately 2 3 minutes until the first status message can be transmitted Independent of this procedure GPS positions and status information will be gen...

Page 19: ...ength 1D Fix no valid data 2D Fix no height indication 3D Fix position message with height indication 6 GSM Tracking Endurance Primary only must be activated in the device Speed over ground Speed in km h Sats for calculation Actual number of satellites which are used for calculation Height Height above sea level in m Mileage Mileage in km DigIns Relevant for Endurance Rechargeable only 4 digits e ...

Page 20: ...lows optimizing the data traffic and reducing the communication costs 7 3 Device Watchdogs The Picotrack has different integrated watchdogs They automatically check the functions of the device and generate resets as soon as they recognize any malfunction Malfunction could occur due to internal problems of the device problems related to the GSM connection problems with the GPS reception and many mo...

Page 21: ...t of other features are available on Picotrack Endurance but they are kept as confidential therefore not disclosed on this document Please contact the Telic Technical Pre Sales support in case that your specific use case requires something which you don t find described in this document ...

Page 22: ...ng skywards in order to optimize the quality of the received signal Figure 12 Installation on board Example Endurance Primary The unit can also be placed on the lateral side of the Asset or even below it if the optimal installation described above is not possible Consider though that this might have the following effects Reduction of the device s battery life time due to the GPS module requiring m...

Page 23: ...Telic including but not limited to other Telic products or devices No attempt should ever be made to recharge the Picotrack Endurance Primary battery This Primary cell is specifically not rechargeable and attempting to do so would be very dangerous 9 2 Battery storage Batteries should be stored in rooms with generally low temperature and low humidity levels While it is not essential that these sto...

Page 24: ... with these directives The Picotrack Endurance Batteries do not contain dangerous substances The reaction products are inorganic and do not represent environmental risks once the decomposition process has terminated ...

Page 25: ... of the related documentation is with Telic GmbH The Telic Logo and the terms Telic and Telic Picotrack are brands of Telic GmbH All further names and terms used can be brands or registered brands of their respective owners Telic preserves the right to change the included information without notice and doesn t take responsibility for errors in the document and or missing information ...

Page 26: ...26 11 CE Declaration of Conformity ...

Page 27: ...aration of Conformity Rev 2 2 22 05 14 Update Installation on board Section 7 Rev 2 3 23 05 2014 Update Figure description Figure 4 5 6 8 Update Endurance Rechargeable Picture Rev 2 4 26 05 2014 Update Technical Data Rev 2 5 11 07 2014 Update Section 3 4 and 4 Rev 2 6 09 01 2015 Update Section 3 6 Table 10 Documentation change LOG ...

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