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19 

 

 

 

Problem   

Description 

Possible   

Causes 

Problem   

Solving 

After restarting 

the computer, 

there is no 

signal indicated. 

1. You are in the place 

where there is no 

2G/3G/4G network 

coverage. Such places 

include underground 

parking garages, tunnels, 

and some remote rural 

areas. 

1. Change location to 

find a good where 

having signal. 

2. The device is not 

properly connected. 

2. Close the device 

safely as usual, pull out 

the device and reinsert 

the device again.   

3. The SIM/USIM card isn't 

inserted properly. 

3. Remove and reinsert 

the (U) SIM card 

correctly. 

4. The MODEM device is 

positioned in such a way as 

that adversely affects the 

devices signal reception. 

4. Adjust the 

angle/position of the 

MODEM device or its 

proximity to other 

electronic devices. 

Summary of Contents for USB Modem 3G/4G

Page 1: ...TeleWell USB Modem 3G 4G User Manual...

Page 2: ...ranslated or utilized in any form or by any means electronic or mechanical including photocopying and microfilm without the prior written permission of TeleWell Oy The manual is published by TeleWell...

Page 3: ...ninstall 6 3 Functions Operation 7 3 1 Interface Introduction 7 3 1 1 Functional Button 7 3 1 2 The Uses of Tray Icon 7 3 2 Internet Connection 7 3 2 1 Connect to Internet 7 3 2 2 Disconnect from Inte...

Page 4: ...3 5 4 System 15 3 5 5 Auto Update 15 3 6 Data 16 3 6 1 Transfer Data 16 3 6 2 Data Records 16 3 6 3 Data Limit Settings 16 3 7 Option 17 4 FAQ Answers 18...

Page 5: ...2G 3G 4G mobile network it can help you carry out SMS data service and will help you break away from the limit of time and zone and realize wireless communication at any moment everywhere 1 2 Warning...

Page 6: ...modem near metallic structure device or establishment that can emit electromagnet wave Otherwise it may influence receiving signals The modem is non waterproof type please keep it dry and store in sha...

Page 7: ...ws Vista 32bit 64bit Windows 7 32bit 64bit Mac OS 10 5 10 6 10 7 The performance of the modem may be influenced if configuration is under the recommended requirement 1 5 Functions Functions Message Co...

Page 8: ...se contact the service provider for help 2 1 2 Run the Application Software 1 After the device is correctly connected the application software launches automatically 2 Otherwise click the Start Progra...

Page 9: ...elect the folder that you want to install the software and you can select a different location by pressing Change Install Location button and then click Install button 6 Please enter user name and pas...

Page 10: ...2 2 3 Software Uninstall 1 After close the application software double click Finder Applications Connection Manager Uninstall Connection Manager to uninstall the application software A warning popup...

Page 11: ...or the modem Data Show connection information Option View the help information open log change software running language or show the diagnostics information 3 1 2 The Uses of Tray Icon Right Click the...

Page 12: ...interface and it will show four tabs InBox Outbox DraftBox and SMS Setting Then click icons of InBox OutBox DraftBox SMS Setting to enter relative interface You can select the save location to filter...

Page 13: ...tus is corresponding to the Status Report when create a new message 4 SMS Signature Input some characters as a signature and it will append end of the messages 5 SMS Template You can write some charac...

Page 14: ...he Regularly Send is clicked the messages won t send until the appointed time Click Send the prompt screen will appear on the interface Select OK and then the edited short messages will be sent Send m...

Page 15: ...to the sender which is only available in the InBox Edit Edit the messages content which is only available in the DraftBox New message cannot be received when the U SIM card is full of short messages D...

Page 16: ...onditions in the search condition blank 2 The searching results will display in the contacts window 3 4 3 Option Click the arrow icons in the contacts window you can enter the option In the option men...

Page 17: ...WAN and WLAN And the WWAN type includes RAS and NDIS dials Manage Config Click the Manage Config link into the Manage Config interface Select New to add new connection information to the system There...

Page 18: ...A traffic warning will show when enter into Data module 3 5 2 Network 1 Set Net Prior Order It includes Auto 2G Only 3G Only and LTE Only 2 Set Net Select Mode Auto The system selects the network aut...

Page 19: ...nect wave Network Disconnect wave and SMS wave by click Browse These alerts will sound on the PC side The audio file supports WAV format If you select Play you can hear corresponding alert 3 Factory M...

Page 20: ...lux during this period will be listed You can delete a record by selecting it and pressing Delete button And you can clear the record s by pressing Clear button 3 6 3 Data Limit Settings Click Data Li...

Page 21: ...p icon and switch to the help interface Under the help topic you can get the useful information about function of the software etc Click Option Language icon select software running language Click Opt...

Page 22: ...a virtual CDROM on the PC s start menu Click on the icon and start the autorun exe If you have previously installed a version of the program please uninstall it first After installation the system do...

Page 23: ...1 Change location to find a good where having signal 2 The device is not properly connected 2 Close the device safely as usual pull out the device and reinsert the device again 3 The SIM USIM card is...

Page 24: ...ed so it is unlikely that it will need changing However if it is missing or incorrect contact your operator 2 The network is busy or you are in an area with no signal 2 Try later or move to an area wi...

Page 25: ...sion or reinstall the IE browser 3 Your operating system maybe infected by a virus Worm Blaster for example can affect upload and downloaded data flow resulting in an inability to access a website 3 U...

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