18
4 FAQ & Answers
When you meet the following problems in service, please refer to the
following answers to solve it. If the problems still exist, please contact
with your suppliers.
Problem
Description
Possible
Causes
Problem
Solving
The system cannot
run the installation
program
automatically.
The system
configuration is
having difficulty
with the auto-run
software.
The device will appear as
a virtual CDROM on the
PC’s start menu. Click on
the icon and start the
autorun.exe. If you have
previously installed a
version of the program,
please uninstall it first.
After installation,
the system doesn't
install the driver
program properly.
The system
configuration is
having difficulty
with the auto-run
software.
Please install the driver
program manually. The
driver program can be
found in installation
folder.
After the device is
plugged in, the UI
program doesn't run
automatically.
The system
configuration is
incorrect.
Please open the UI
program manually. You
can find it on the desktop.
