Teletrac Prism TM, Installation Information

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Teletrac, Inc. - Prism TM Information and Installation Guide
36 1622-0300 B1 3/18/04
--------------Unit Six--------------
P
RISM
TM A
DMINISTRATION
& P
ROVISIONING
Administrative Procedures
N
EW
O
RDERS
1. CAR does the Site Survey with the customer.
2. The Administrator places the order in TOPSS.
3. The warehouse will receive picking ticket.
4. The warehouse provisions and ships Prism TM order to the metro.
5. The VSR installs the equipment.
6. Help Desk program units over the air if needed.
7. CAR sets up the vehicles in Fleet Director during training.
R
EPAIRS
Hardware
1. The local metro will retain a vanstock of units (appropriate for market volume). They
are generic units that don’t have a SIM sticker on them or SIM in them.
2. Upon determining need for replacing a unit, the old unit will be removed from the
vehicle, a new one installed and the SIM from the old unit is placed in the new unit
(metal side down, numbers visible.
3. The VSR RMAs the old unit back to the warehouse. The Administrator orders new
vanstock at the same time they give a RMA number to the VSR.
SIM
1. The local metro will retain a vanstock of SIMs (appropriate for market volume).
2. Upon determining need for replacing a SIM, the old SIM is removed from the unit and
a new blank SIM is placed in the unit. The factory default setting are written to the
new SIM by the unit.
3. The VSR RMAs the SIM back to the warehouse. The Administrator orders new
vanstock at the same time they give a RMA number to the VSR.
4. Help Desk programs over the air as needed.
5. The CAR or Customer swaps unit numbers in Fleet Director as required.
D
EACTIVATION
1. In the event the unit is removed and/or returned to Teletrac, RMA the unit and SIM
back to the warehouse.