Telematrix Spectrum Plus SP100, User Manual

Page: 27 / 30

When problems arise during installation or service that cannot be resolved using
this or related documents, contact the TeleMatrix Priority Care Department,
Monday through Friday, 8:30a.m. - 4:30p.m. MST:
Toll Free: 1-800-462-9446
Direct: 719-638-8821
Fax: 719-638-8815
www.telematrixusa.com
Many times a problem is either installation or user related. Please contact
TeleMatrix PRIOR to sending a telephone to our service center for repair. In the
unlikely event that a factory repair is necessary:
1. Include a brief description of the problem that you are experiencing.
2. Include a proof of purchase for a repair under warranty.
3. Send the telephone prepaid by UPS or Parcel Post, insured to:
TeleMatrix, Inc.
Customer Care Center
5025 Galley Road
Colorado Springs, Colorado 80915
TeleMatrix will pay return postage on the repaired telephone. Allow 2-3 weeks
for delivery. When immediate replacement is required, see our FastLane
SM
re-
placement policy on our internet site.
27