Telematrix 3002MWD Installation And User Manual Download Page 20

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SERVICE

When problems arise during installation or service that cannot be resolved using this or related

documents, contact the TeleMatrix Technical Service department 8:30a.m. - 4:30p.m. MST:

Toll Free: 1-800-462-9446

Direct: 719-638-8821

Fax: 719-638-8815

www.telematrixusa.com

Many times a problem is either installation or user related. Please contact TeleMatrix PRIOR to

sending a telephone to our service center for repair. In the unlikely event that a factory repair be

necessary:

1. Include a brief description of the trouble that you are experiencing.

2. Include a proof of purchase for a repair under warranty.

3. Send the telephone prepaid by UPS or Parcel Post insured to:

TeleMatrix, Inc.

Customer Care Center

5025 Galley Road

Colorado Springs, CO. 80915

TeleMatrix will pay to return the repaired telephone to you. Allow 2-3 weeks for delivery.

Summary of Contents for 3002MWD

Page 2: ...manual We pack the separate Compliance and Safety Manual within each outer box or product box when shipped Prior to reading this operation manual and prior to setting up your telephone please refer to the Compli ance and Safety Manual If the Compliance and Safety Manual is not immediately available Please obtain a free copy by calling our Priority Care Department phone number 1 800 462 9446 or by ...

Page 3: ...Features 1 Controls 2 Switch Settings 4 Installation 5 Wall Mounting 7 Programming Speed Dial Memory 8 Operation 11 Care and Maintenance 16 Service 17 Warranty 18 CONTENTS ...

Page 4: ... Key Mute Key Handset Volume Control TouchLite Message Waiting Retrieval Store Key submerged Storable Flash Function Programmable at 100mS to 1000mS default is 600mS Storable Pause Function Programmable at 1 0 to 5 0 Seconds default is 1 2 Seconds HI LOW Ringer Volume Control Switch Desk or Wall Mountable Fully Modular Easy To Install 1 ...

Page 5: ...CONTROLS 2 ...

Page 6: ...lace caller on hold 10 Message Waiting TouchLite Key Used to call voice mail to retrieve messages 11 Pause Key Submerged Key Used to program a 1 2 second pause in memory 12 Flash Key Submerged Key Used to provide a 600 mS line break to access PBX Centrex 13 Feature Access Keys 5 or 10 Programmable memory locations based on model for frequently dialed phone numbers and access codes 14 Data Port Use...

Page 7: ...at must be set according to the PBX system rating that the phone will be installed There are two 2 switches the first for Line 1 and the other for Line 2 Each switch has three 3 setting options They are 24V 48V OFF Set the switches by simply sliding to the appropriate setting The OFF setting is used to turn off the line if a line appearance is not wired to the tele phone Note the factory default i...

Page 8: ... a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines 5 The wall mount wedge and short line cord parts are not included Call customer service for ...

Page 9: ...aining end of the handset cord plugs into the jack labeled Handset located on the left side of the base unit figure 3 INSTALLATION Connecting The Line Cord A 15 modular line cord is provided To install simply plug one end of the line cord into the modular jack located on the back of the base unit The remaining end of the line cord plugs into the wall jack figure 4 6 ...

Page 10: ...te the clip 180º and then snap the clip into place figure 7 2 Plug one end of a short line cord not included into the line jack on the back of the Marquis base unit Plug the remaining end of the short line cord into the wall jack 3 Next snap in the wall mount wedge not included and guide the phone onto the studs of the wall jack Pull down firmly until you feel it snap into place The unit is now wa...

Page 11: ...DIAL The STORE FLASH and PAUSE func tion keys are located underneath the clear plas tic overlay and paper faceplate To access lift off the overlay and paper faceplate using a pa perclip or sharp pointer figure 9 and 10 8 Figure 10 6 3 ...

Page 12: ...as many pauses as needed Note a PAUSE or FLASH programmed into memory counts as one digit when storing a number 1 Select Line 1 2 Lift the handset 3 Press the STORE key 4 Enter the required access code using the numeric dial pad 5 Press the PAUSE key 6 Enter the digits to be stored using the numeric dial pad 7 Press the desired memory location wherein the number is to be stored 8 If additional num...

Page 13: ...est that a message is waiting a simple press of the RED TouchLite connect the guest to the message center or front desk TouchLite also adds an additional memory location to this telephone 6 to 11 total speed dial memories depending on the model Programming TouchLiteTM 1 Select line 1 2 Lift the handset 3 Press the STORE key 4 Enter the numbers to be stored using the numeric dial pad 5 Press the re...

Page 14: ...atible Using The Data Port The phone is equipped with a convenient port on the right side of the base unit This modular receptacle is used to plug in any standard telephone device such as a computer modem answering machine or fax machine OPERATION Ringer Volume Control The ringer volume control increases the volume of the ringer There are individual switches for line 1 and line 2 The volume contro...

Page 15: ...tus LED turns from green to red when placing a call on hold All remote extensions will light red Placing a Call Using the Handset Press the line 1 or line 2 key that does not show a line IN USE indication Lift the handset Dial out by using the numeric dial pad or by pressing a speed dial location Receiving a Call Using the Handset When the phone rings the ring indicator will light red to show whic...

Page 16: ...econd call can be established by selecting the idle line key and dialing the call 3 When the second call is established activate the 3 way conference call by pressing the Conference key Line 1 and Line 2 will automatically bridge together and all the three parties can now converse 4 To end the call simply hang up by placing the handset back in its cradle on hook or by pressing the Speaker key 5 If...

Page 17: ...that the speakerphone is in use To hang up press the Speaker On Off key again Using The Mute Feature A Mute key is provided to allow privacy during a back ground conversation When the Mute key is activated the microphones in the handset and the speakerphone are disabled When the Mute feature is activated the caller will not hear your voice The Mute key will light to show that the feature is activa...

Page 18: ...hold To use sim ply press the Hold key The key will illuminate indicating that the line is on hold When placing a caller on hold the handset can be returned to its on hook position The line will not be disconnected To re turn to the caller lift the handset and press the line key ...

Page 19: ...one dry If it gets wet wipe it dry immediately Liquids might contain minerals that can corrode the electronic circuits Use and store the telephone only in normal temperature environments Temperature extremes can shorten the life of electronic devices damage batteries and distort or melt plastic parts Keep the telephone away from excessive dust and dirt that can cause pre mature wear of parts 16 ...

Page 20: ...user related Please contact TeleMatrix PRIOR to sending a telephone to our service center for repair In the unlikely event that a factory repair be necessary 1 Include a brief description of the trouble that you are experiencing 2 Include a proof of purchase for a repair under warranty 3 Send the telephone prepaid by UPS or Parcel Post insured to TeleMatrix Inc Customer Care Center 5025 Galley Roa...

Page 21: ...lity 6 Any product or part unless proof of date of purchase is submitted with the product when returned for warranty repair or 7 Costs incurred by the customer in removing and shipping the product to TMX for repair or replacement and costs of reinstallation of the product 8 Products or parts which are not owned and used by the original end user customer The cost and risk of loss or damage for send...

Page 22: ...252 0277 3 3002MWD Rev May 2 2005 ...

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