User Manual
19
Reference
Returning a Product for Service
Contact your local Teledyne LeCroy service center for calibration or other
service. If the product cannot be serviced on location, the service center will
give you a Return Material Authorization (RMA) code and instruct you where to
ship the product. All products returned to the factory must have an RMA.
Return shipments must be prepaid. Teledyne LeCroy cannot accept COD or
Collect shipments. We recommend air freighting. Insure the item you’re
returning for at least the replacement cost.
1.
Remove all accessories from the probe.
2.
Pack the probe in its case. If possible, include all tips. Do not include the
manual.
3.
Pack the case in its original shipping box, or an equivalent carton with
adequate padding to avoid damage in transit.
4.
Mark the outside of the box with the shipping address given to you by
Teledyne LeCroy. Be sure to add the following:
ATTN:<RMA code assigned by Teledyne LeCroy>
FRAGILE
5.
If returning a probe to a different country: contact Teledyne LeCroy Service
for instructions on completing your import/export documents.
Extended warranty, calibration and upgrade plans are available for purchase.
Contact your Teledyne LeCroy sales representative to purchase a service plan.