49
48
phone number, and email address with a complete
problem description. Only ship the wireless device.
Do not ship the SIM card, memory cards, or any other
accessories such as the power adapter. You must
properly package and ship the wireless device to the
repair center.
TCT Mobile is not responsible for wireless devices
that do not arrive at the service center. Upon receipt,
the service center will verify the warranty conditions,
repair, and return your wireless device to the address
provided.
PROTECT YOUR HEARING
To prevent possible hearing damage, do
not listen at high volume levels for long
periods. Exercise caution when holding your device
near your ear while the loudspeaker is in use.
Troubleshooting
Before contacting the service center, you are advised
to follow the instructions below:
• You are advised to fully charge ( ) the battery for
optimal operation.
• Avoid storing large amounts of data in your phone
as this may affect its performance.
• Use Factory data reset and the Telecom T4010
Upgrade tool to perform phone formatting or
software upgrading, (to reset User Data format,
hold down
Volume up
key while simultaneously
pressing the
Power
key). ALL User phone data:
contacts, photos, messages and files, downloaded
applications like APK games will be lost permanently.
It is strongly advised to fully backup the phone
data and profile via Android Manager before doing
formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
• Check the battery contacts, remove and reinstall
your battery, then turn your phone on
• Check the battery power level, charge for at least
20 minutes
• If it still does not work, please use Factory data reset
to reset the phone or Telecom T4010 Upgrade to
upgrade software.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the
Power
key
• Remove the battery and re-insert it, then restart the
phone
• If it still does not work, please use Factory data reset
to reset the phone or Telecom T4010 Upgrade to
upgrade software.
My phone turns off by itself
• Check that your keypad is locked when you are not
using your phone, and make sure
Power
key is not
mis-contacted due to unlocking keypad.
• Check the battery charge level
• If it still does not work, please use Factory data reset
to reset the phone or Telecom T4010 Upgrade to
upgrade software.
My phone cannot charge properly
• Make sure you are using an Telecom T4010 battery
and the charger from the box
• Make sure your battery is inserted properly and
clean the battery contact if it’s dirty. It must be
inserted before plugging in the charger
• Make sure that your battery is not completely
discharged; if the battery power is empty for a long
time, it may take around 20 minutes to display the
battery charger indicator on the screen.
• Make sure charging is carried out under normal
conditions (0°C (32°F) to +40°C (104°F))
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