TeleCare24 TOUCH & REACH Installation Manual Download Page 4

1.4 

  

CONNECTING THE

 

REACH

 

AT-HOME ALARM

- 4 -

The 

Reach

 At-Home Alarm Unit should only be installed and programmed by trained personnel.

 

Basic Connections...

 

The 

Reach

 will usually be table mounted within 3 metres of a mains supply and the master telephone 

socket. If extension cables are used care should be taken to ensure that no one trips over the leads.

Installation Procedure...

 
1. Unplug the user’s 

Telephone

 from the BT wall socket and plug it into the 

Reach

    

TEL

 

socket. If 

the user has a DECT cordless telephone, extension telephone sockets in other rooms or Broadband 
see sections 

1.1

1.5

 and 

1.6

 for more information.

 
2. Connect the 

Telecom Lead

 between the 

Reach

    

C/O

 socket and the BT wall socket (where the 

user’s telephone was originally plugged in).
 
3. Connect the 

Power Lead

 between the 

Reach

     

SUPPLY

 

socket and the mains electricity supply.

 
4. The    

DATA 

socket is only used for firmware upgrades or for the connection of hardwired inputs 

such as ceiling pullcords.
 
5. Choose the connector cover if the unit is being placed flat on the table 

or

 the stand if it is being 

placed in the upright position. It can also be wall mounted using the key holes on the rear. A template 
is provided on the carton flap to mark the wall before drilling (wall plugs ans screws not included).
 
6. Route the leads through the cover (or stand) and fix with the single screw provided.
 
7. The flexible aerial wire out the side of the unit receives signals from radio devices and must not be 
cut down in length or coiled up.
 
8.  The 

Touch

  pendant  is  pre-learned,  any  additional  pendants  or  other  radio  devices  should  be 

learned and tested too.
 
9. Perform a test call to the Control Centre to verify correct installation and programming.

Summary of Contents for TOUCH & REACH

Page 1: ...USER INSTALLATION GUIDE TOUCH PERSONAL PENDANT REACH AT HOME ALARM UNIT TELECARE ...

Page 2: ...nnected to a single telephone line A REN of 4 is the maximum allowed on a standard UK telephone line The Reach has a REN of 1 If the REN total of all equipment connected to a telephone line exceeds 4 the equipment may not operate correctly With different types of equipmentthere is no guarantee of correct operation even if the REN is less than 4 Typically 1 or 2 standard telephones REN1 can be used...

Page 3: ...dditional pendants and rubber boots are available separately if more than one is required Replacement wearing kits are also available as spares Making an Emergency Call Simply press the Touch Pendant button once The button will FLASH RED for several seconds to confirm a call is being made The Reach will announce Pendant alarm Please wait dialling for assistance 1 3 THE TOUCH PERSONAL PENDANT 3 The...

Page 4: ...n 3 Connect the Power Lead between the Reach SUPPLY socket and the mains electricity supply 4 The DATA socket is only used for firmware upgrades or for the connection of hardwired inputs such as ceiling pullcords 5 Choose the connector cover if the unit is being placed flat on the table or the stand if it is being placed in the upright position It can also be wall mounted using the key holes on th...

Page 5: ...to the telephone line to allow connection of a computer and a normal telephone Only one filter module is required to connect the computer telephone and Reach when configured as shown below The Reach and the computer are connected to the filter module The user s telephone is plugged into the Reach TEL socket If extension telephones are fitted they should be connected as shown in section 1 5 above I...

Page 6: ...m uses very little power and should always be left switched ON If it necessary to switch the unit OFF follow the procedure below 1 Turn the mains supply off and wait for the unit to announce 2 Press and HOLD the GREEN O button until the unit beeps once 3 RELEASE the GREEN O button and the unit will announce 4 The Reach is now switched off The telephone plugged into the Reach will still operate whe...

Page 7: ... The operator will cancel the call and the front light will return to STEADY GREEN 7 The front light will go STEADY RED and the unit will announce This message will repeat for a few seconds before the unit starts to dial If the operator cannot hear the caller they will still know where the call is coming from The Touch pendant does NOT pick up voice the microphone is in the Reach unit and is very ...

Page 8: ...ally The staff will be pleased that they have talked and they will cancel the call in the normal way 8 If an emergency call is made by accident it can be cancelled by pressing the GREEN O button once The unit will announce Alarm cancelled and the front light will return to STANDBY GREEN Please note once the Reach starts to dial the call cannot be cancelled The Reach can also be used to answer a no...

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