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REN1

1.1

   IMPORTANT INFORMATION

1.2

   

UNPACKING THE

 

REACH

 

AT-HOME ALARM

The user’s telephone MUST BE connected to the 

Reach

 

TEL

 socket - a double adapter on the incoming 

line must not be used.
If the user has extension telephones, care should be taken to ensure that these are also connected via 
the 

Reach

 

TEL

 socket.

Failure to connect the user’s telephones as described above may cause difficulties with alarm calls - if in 
doubt seek advice. 

If the user has a DECT telephone the base station MUST BE at least 2 metres away from the 

Reach

.

Failure to provide this separation may result in reduced range of personal pendants or other radio devices

All telephone equipment has a Ringer Equivalence Number (REN) which is used to calculate the number 
of items that can be connected to a single telephone line.
A REN of 4 is the maximum allowed on a standard UK telephone line. The 

Reach

 has a REN of 1.

If the REN total of all equipment connected to a telephone line exceeds 4, the equipment may not operate 
correctly. With different types of equipmentthere is no guarantee of correct operation even if the REN is 
less than 4. Typically 1 or 2 standard telephones (REN1) can be used with the 

Reach

.

Avoid using strong detergents or polish when cleaning the 

Reach

 unit or 

Touch

 pendant.

Wipe clean with a damp cloth and polish with a dry duster.

The 

Reach

 At-Home Alarm is supplied with a Power Lead, a Telecom lead, a 

Touch

 pendant and a 

wearing kit. A stand can be fitted if the unit is being mounted upright or a connector cover if it is being 
placed flat. The stand/cover must be fixed with the screw provided.

Reach At Home Alarm Unit

(also available in white)

Touch Pendant

Wearing Kit

Power Lead

Telecom Lead

Stand

Connector Cover

Stand/Cover Screw

Summary of Contents for TOUCH & REACH

Page 1: ...USER INSTALLATION GUIDE TOUCH PERSONAL PENDANT REACH AT HOME ALARM UNIT TELECARE ...

Page 2: ...nnected to a single telephone line A REN of 4 is the maximum allowed on a standard UK telephone line The Reach has a REN of 1 If the REN total of all equipment connected to a telephone line exceeds 4 the equipment may not operate correctly With different types of equipmentthere is no guarantee of correct operation even if the REN is less than 4 Typically 1 or 2 standard telephones REN1 can be used...

Page 3: ...dditional pendants and rubber boots are available separately if more than one is required Replacement wearing kits are also available as spares Making an Emergency Call Simply press the Touch Pendant button once The button will FLASH RED for several seconds to confirm a call is being made The Reach will announce Pendant alarm Please wait dialling for assistance 1 3 THE TOUCH PERSONAL PENDANT 3 The...

Page 4: ...n 3 Connect the Power Lead between the Reach SUPPLY socket and the mains electricity supply 4 The DATA socket is only used for firmware upgrades or for the connection of hardwired inputs such as ceiling pullcords 5 Choose the connector cover if the unit is being placed flat on the table or the stand if it is being placed in the upright position It can also be wall mounted using the key holes on th...

Page 5: ...to the telephone line to allow connection of a computer and a normal telephone Only one filter module is required to connect the computer telephone and Reach when configured as shown below The Reach and the computer are connected to the filter module The user s telephone is plugged into the Reach TEL socket If extension telephones are fitted they should be connected as shown in section 1 5 above I...

Page 6: ...m uses very little power and should always be left switched ON If it necessary to switch the unit OFF follow the procedure below 1 Turn the mains supply off and wait for the unit to announce 2 Press and HOLD the GREEN O button until the unit beeps once 3 RELEASE the GREEN O button and the unit will announce 4 The Reach is now switched off The telephone plugged into the Reach will still operate whe...

Page 7: ... The operator will cancel the call and the front light will return to STEADY GREEN 7 The front light will go STEADY RED and the unit will announce This message will repeat for a few seconds before the unit starts to dial If the operator cannot hear the caller they will still know where the call is coming from The Touch pendant does NOT pick up voice the microphone is in the Reach unit and is very ...

Page 8: ...ally The staff will be pleased that they have talked and they will cancel the call in the normal way 8 If an emergency call is made by accident it can be cancelled by pressing the GREEN O button once The unit will announce Alarm cancelled and the front light will return to STANDBY GREEN Please note once the Reach starts to dial the call cannot be cancelled The Reach can also be used to answer a no...

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