Important information
Please avoid turning off or powering down your broadband
router. If your broadband router is ever switched off or not
connected to the internet, then your careline alarm will not
work. Your broadband router needs to remain connected to the
internet in order to work.
Your emergency calls will be directed to our 24/7 monitoring
team who will endeavour to get you the help that you need as
quickly as possible. When you alert us, we will speak to you via
the microphone in your TeleAlarm® base unit.
When it isn’t an emergency, for example - you want to discuss
your account with us, our customer service team are available
on 0800 180 82 20. We are open 9am to 5pm Monday to
Thursday and 9am to 4:30pm on Fridays.
Do not leave your TeleAlarm® base unit in direct sunlight or near
a heat source.
You should clean your careline alarm equipment regularly using
a damp (but not wet) cloth. Also, avoid using strong detergents,
polish, or abrasive cleaners.
