English
TS3002
17
4 Troubleshooting
Guide
PROBLEM
PROBABLE CAUSE
SOLUTION
The LEDs on the front panel don’t light
up.
The receiver is not plugged into the
power socket.
Make sure the receiver is plugged into
the power socket.
No signal.
Antenna cable is not connected to the
receiver.
Connect the antenna cable to the
receiver.
Antenna plant is damaged.
Check that the antenna plant is set up
properly: antenna orientation, antenna
cable, switching devices or LNBs.
It is recommended that a qualified
technician perform the check.
Incompatible antenna plant.
Make sure the type of satellite plant: is
correct: single or dual feed, switch, IF
IF.
If there is no information available,
consult the installer.
No image or sound.
The receiver is in Standby mode.
Turn on the receiver.
The TV SCART cable is disconnected
or the TV is not switched to AV.
Connect the TV SCART or switch the
TV to the correct AV channel.
The TV is off or on the wrong channel. Turn on the TV and/or switch it to the
correct audio/video channel.
The channel is obsolete or coded.
Change channel and/or perform a new
search.
The remote control doesn’t work.
No or flat batteries.
Insert new or substitute old batteries.
Batteries are inserted but in the wrong
way.
Make sure the batteries are inserted
correctly (follow the instructions inside
the battery compartment).
The remote control was dropped and a
component is damaged.
Contact the distributor to purchase a
new remote control.
The settings aren’t memorized.
Did not confirm after modifying the
settings.
After each modification, press the
corresponding confirm button.
Forgotten password.
See section 3.2.3.
The program information isn’t
displayed.
The program doesn’t transmit such
information.
The clock is not set correctly.
Set the clock. See section 3.2.1.1.
The receiver doesn’t respond to the
remote control buttons.
Receiver is temporarily blocked.
Disconnect the receiver from the power
supply and, after a few minutes, re-
connect.
Problems with the remote control.
See related suggestions above.
Hotel protection in use.
Disable the Hotel function (see section
2.6).
The USB memory device isn’t
recognized or doesn’t work correctly.
Memory device not formatted correctly
or not compatible.
See section 3.3.4.2.
Memory speed not sufficient for
recording.
Type of file not supported.
The receiver’s single USB port is not
enough to feed the memory.
Use a hard disk with external power
supply.
The receiver automatically shuts down. Sleep timer function active.
See section 3.2.1.1.
Cannot access the main menu.
The Hotel function is on.
See section 2.6.
CAUTION!
Generally, in case the receiver doesn’t respond correctly, a system reboot or a Factory reset (section 3.2.6) can help
solve the problem.
