Appendix A Technical Information
A.1 Troubleshooting
The following table can help solve problems when installing the device. If you cannot solve an issue, contact your
dealer for more information.
Symptom
Solution
No LED lights up on the router.
Check the power supply to the router (power source, ON/OFF switch, main power
outlet).
You have forgotten the router's
access password.
Ignore the configuration through the RESET button (as explained in the relevant
section).
The
LAN
LED never lights up in
green.
Check the Ethernet cable and the connection to the network.
The
W
LED never lights up in
green.
Check the router’s configuration and that of the remote station(s).
Check the appropriate license is available for use.
You cannot connect to the
device after updating the soft-
ware.
A failure in the uploading process may have damaged the current system soft-
ware. The device will then start up with special software and configuration modes.
You may access the device through IP address 192.168.1.1 and use FTP to re-
start the uploading process inserting
root
as the username and no password. Re-
member to configure the IP address of your computer so that it matches the sub-
net of the router.
A.2 Updating the software
The Teldat 4Ge can be updated to new releases. Please contact your distributor for further details on new releases.
Firmware updating is carried out through a traditional FTP file transfer. For further information on updating firmware
through FTP, please see manual Teldat-Dm748-I Software Updating, section 1.3
FTP Updating
.
To connect to the device through FTP, you need to use a username (
monitor
) and password (
teldat
).
Technical Information
Teldat S.A.
24
Teldat 4Ge Router
