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FAQ
If any problems are encountered while using the cell phone,
please solve them with reference to following items. If the
problems still exit, please contact dealers or service provider
appointed by Novo immediately.
■
“Enter PIN code" appears on the screen:
Enter valid PIN code of your SIM card. Please contact network
service operator immediately if you do not know the code.
■
“Enter PUK code" appears on the screen:
Your SIM card will be locked if you enter wrong PIN code for three
times. To unlock your SIM card, you have to enter PUK code.
Please contact network service operator immediately.
■
“Insert SIM card" appears on the screen:
Make sure SIM card is correctly installed. Check if SIM card works
properly. It may have defects or faults. If so, hand it over to
network service operator.
■
‘Not in service area. Network failure.’ is displayed.
Check signal intensity indicator. If there is no signal, you may be
in the basement or network blind area in a building. Please move
to other locations to receive signal. Another situation is that you
are not covered by network. You can ask your network service
operator to provide network coverage.
■
Poor sound quality, echo or noise makes
communication difficult:
Hang-up your phone and dial again. Network service operator
may connect you to a line with better communication quality.
