10 TEGAM WAY • GENEVA, OHIO 44041 • 440-466-6100 • FAX 440-466-6110
6-1
SERVICE INFORMATION
SECTION 6
SERVICE INFORMATION
Preparation for Calibration or Repair Service
Once you have verified that the cause for R1L-B/R1L-BR
malfunction cannot be solved in the field and the need for
repair and calibration service arises, contact TEGAM customer
service to obtain an RMA, (Returned Material Authorization),
number. You can contact TEGAM customer service via the
(
All Locations
) OR 800.666.1010 (
United States Only
).
The RMA number is unique to your instrument and will help us
identify you instrument and to address the particular service
request by you which is assigned to that RMA number.
Of even importance, a detailed written description of the
problem should be attached to the instrument. Many times
repair turnaround is unnecessarily delayed due to a lack of
repair instructions or of a detailed description of the problem.
This description should include information such as
measurement range, and other instrument settings, type of
components being tested, are the symptoms intermittent?,
conditions that may cause the symptoms, has anything
changed since the last time the instrument was used?, etc.
Any detailed information provided to our technicians will assist
them in identifying and correcting the problem in the quickest
possible manner. Use a copy of the Repair and Calibration
Service form provided on the next page.
Once this information is prepared and sent with the instrument
to our service department, we will do our part in making sure
that you receive the best possible customer service and
turnaround time possible.
