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What to do if your appliance does not work?
Problems
Causes
Solutions
The product does not
work.
The plug is not connected.
Connect the appliance to
a socket with the same
voltage.
The jug or accessory is not
correctly positioned or locked
on the motor unit.
Check that the jug or
accessories are correctly
positioned and locked on the
motor unit as shown in the
instructions.
You must hear
a double “click”.
The blade unit
(D1)
is not
correctly attached to the
jug
(D4)
.
Unlock the blade unit
(D1)
and bolt it to the jug
(D4)
(fig. 1a, 1b, 1c)
once again.
The product stops while
in use.
Overload of ingredients
(activation of electronic
motor safety device).
In this case, unplug the
product, put the button back
to 0 position and let it cool
down for a minimum of 30
minutes.
Excessive vibrations.
The product is not placed on
a flat surface.
Place the product on a flat
surface.
Volume of ingredients is
too high.
Reduce the quantity of
ingredients processed.
Leak from the lid.
Volume of ingredients is
too high.
Reduce the quantity of
ingredients processed.
The lid is not correctly
positioned.
Lock the lid correctly on the
blender jug.
The seal
(D5)
is not well
placed on the lid.
Place the seal
(D5)
correctly
on the lid
(D6)
(fig. 2a)
.
Leak at the bottom of
the jug.
The blade unit
(D1)
is not
properly or securely locked
on the jug
(D4)
.
Place the blade unit correctly
on the jug; you must hear
a click.
The button
(D2)
must be
fully aligned with the blade
unit
(D1)
.
The blade does not turn
easily.
Pieces of food too large or
too hard.
Reduce the size or quantity
of ingredients processed.
Add liquid.
