TechnipFMC Proline Promass 500 Manual Download Page 28

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Diagnostics and troubleshooting

Proline Promass 500 Modbus RS485

Error

Possible causes

Solution

Unsuitable view settings.

Change the font size/display ratio
of the Web browser.

No or incomplete display of
contents in the Web browser

• JavaScript not enabled
• JavaScript cannot be enabled

1. Enable JavaScript.
2. Enter http://XXX.XXX.X.XXX/
basic.html as the IP address.

6.2

Diagnostic information in the Web browser

6.2.1

Diagnostic options

Any faults detected by the measuring device are displayed in the Web browser on the

home page once the user has logged on.

A0031056

Status area with status signal

Diagnostic information

Remedy information with Service ID

In addition, diagnostic events which have occurred can be shown in the

Diagnostics

menu:

• Via parameter

• Via submenu

Status signals

The status signals provide information on the state and reliability of the device by

categorizing the cause of the diagnostic information (diagnostic event).

Symbol

Meaning

Failure

A device error has occurred. The measured value is no longer valid.

Function check

The device is in service mode (e.g. during a simulation).

Summary of Contents for Proline Promass 500

Page 1: ...SD01918O 06 EN 02 17 Valid as of version 01 01 zz Device firmware 71382450 Web Server Manual MANUAL Special Documentation Proline Promass 500 Modbus RS485 ...

Page 2: ...demark of TechnipFMC Technical Support Contact Information Field Service Response Center 24 7 Technical Support Schedule a Technician 1 844 798 3819 System Installation Supervision Start Up and Commissioning Services Available Customer Support Contact Information Customer Service TechnipFMC 1602 Wagner Avenue Erie Pennsylvania 16510 USA P 1 814 898 5000 F 1 814 899 8927 measurement solutions Techn...

Page 3: ...3 2 Availability 8 3 3 Identification in the measuring device 8 4 Commissioning 10 4 1 Prerequisites computer 10 4 2 Prerequisites measuring device 16 4 3 Connecting the computer to the measuring device 16 4 4 Establishing a connection to the Web server 18 4 5 Setting the IP address 20 4 6 Overview of the Web server parameters 20 5 Operation options 23 5 1 Logging on 24 5 2 User interface 25 5 3 L...

Page 4: ...the communication interface Establishing a connection Diagnostics and troubleshooting The information and safety instructions in the Operating Instructions pertaining to the measuring device must always be observed 4 1 3 2 Device documentation The Technical Documentation for the measuring device is available On the CD ROM supplied with the measuring device depending on the device version the CD RO...

Page 5: ...re to avoid this situation can result in minor or medium injury NOTICE NOTE This symbol contains information on procedures and other facts which do not result in personal injury 1 4 2 Symbols for certain types of information Symbol Meaning Permitted Indicates procedures processes or actions that are allowed Forbidden Indicates procedures processes or actions that are forbidden Tip Indicates additi...

Page 6: ...his manual 2 2 Designated use The designated use of the measuring device is described in the Operating Instructions pertaining to the device 4 2 3 Occupational safety For work on and with the device Wear the required personal protective equipment according to federal national regulations If working on and with the device with wet hands It is recommended to wear gloves on account of the higher risk...

Page 7: ...ction for the device and device data transfer must be implemented by the operators themselves 2 7 Device specific IT security The device offers a range of specific functions to support protective measures on the operator s side These functions can be configured by the user and guarantee greater in operation safety if used correctly 2 7 1 Access via CDI RJ45 service interface The device can be conn...

Page 8: ...ption G 4 line illuminated touch control WLAN The device acts as an Access Point and enables communication by computer or a mobile handheld terminal 3 2 Availability The integrated Web server is a standard feature It does not need to be ordered for the device ex works as it is provided as standard when the device is delivered to the customer No particular measures are required to put the feature i...

Page 9: ...Product features and availability 9 3 3 2 Proline 500 Service Int CDI IP 192 168 1 212 1 2 A0030874 2 Example of the CDI RJ45 service interface 1 Symbol for service interface 2 Information on the default setting for the WLAN IP address ...

Page 10: ...g unit must have a WLAN interface Connection Standard Ethernet cable with RJ45 connector Connection via Wireless LAN Screen Recommended size 12 depends on the screen resolution 4 1 2 Software Software Interface CDI RJ45 WLAN Recommended operating systems Microsoft Windows 7 or higher Mobile operating systems iOS Android Microsoft Windows XP is supported Web browsers supported Microsoft Internet Ex...

Page 11: ...r A fully functional but simplified version of the operating menu structure starts in the Web browser When installing a new firmware version To enable correct data display clear the temporary memory cache of the Web browser under Internet options Network connections Only the active network connections to the measuring device should be used Switch off all other network connections such as WLAN ...

Page 12: ...owser 1 Click Start Windows icon The Start menu appears 2 In the Start menu select Control Panel This opens a new window with the control panel elements adapter A0024277 3 Enter the term adapter in the search field The Network and Sharing Center is listed in the search results 4 Select the Network Connections option under Network and Sharing Center This opens a new window with the network connecti...

Page 13: ...mass 500 Modbus RS485 Commissioning 13 6 Right click to open the picklist and select Properties The Local Area Connection Properties dialog box opens A0024300 7 Select the Internet Protocol Version 4 TCP IPv4 item ...

Page 14: ...icated in the following table and then click Ok to confirm Standard settings for IP address subnet mask and default gateway IP address 192 168 1 XXX For XXX all numerical sequences except 0 212 and 255 e g 192 168 1 213 Subnet mask 255 255 255 0 Default gateway 192 168 1 212 or leave cells empty The standard settings correspond to those for private networks In the case of Ethernet based networks t...

Page 15: ...ted for the Web browser To change the proxy server setting appropriate user rights e g administrator rights are required for the computer Changing the proxy server settings taking Internet Explorer as the sample browser 1 Open the Web browser 2 In the Options menu select the Internet Options item This opens a new window with the Internet options A0024310 3 Select the Connections tab ...

Page 16: ... Local display Operating tool e g FieldCare DeviceCare AMS Device Manager SIMATIC PDM 4 2 2 Determining the IP address of the measuring device The IP address of the device is required to establish communication between the device Web server and a computer client The device has the default fixed IP address 192 168 1 212 This can be entered in the Web browser on the computer to establish communicati...

Page 17: ... Internet protocol of the computer The following information refers to the default Ethernet settings of the device IP address of the device 192 168 1 212 factory setting NOTICE Risk of electric shock Components carry dangerous voltages Never open the measuring device while it is connected to the supply voltage The information and safety instructions in the Operating Instructions pertaining to the ...

Page 18: ...al to the measuring device 1 In the WLAN settings of the mobile terminal Select the measuring device using the SSID e g EH_Promass_500_A802000 2 If necessary select the WPA2 encryption method 3 Enter the password serial number of the measuring device ex works e g L100A802000 LED on display module flashes it is now possible to operate the measuring device with the Web browser The serial number can ...

Page 19: ... the Web browser If JavaScript cannot be enabled enter http 192 168 1 212 basic html in the address line of the Web browser A fully functional but simplified version of the operating menu structure starts in the Web browser When installing a new firmware version To enable correct data display clear the temporary memory cache of the Web browser under Internet options 1 Start the Web browser on the ...

Page 20: ...setting 4 6 Overview of the Web server parameters 4 6 1 Language Navigation Operation menu Web server language Parameter overview with brief description Parameter Description Selection Factory setting Web server language Set web server language English Deutsch Français Español Italiano Nederlands Portuguesa Polski русский язык Russian Svenska Türkçe 中文 Chinese 日本語 Japanese 한국어 Korean Bahasa Indone...

Page 21: ...g device MAC Media Access Control Unique 12 digit character string comprising letters and numbers e g 00 07 05 10 01 5F Each measuring device is given an individual address DHCP client Select to activate deactivate DHCP client functionality Result If the DHCP client functionality of the Web server is activated the IP address Subnet mask and Default gateway are set automatically Identification is v...

Page 22: ... 22 Parameter Description Selection User interface Factory setting Web server functionality Switch the Web server on and off Off HTML Off On On Login page Without header With header With header Visibility depends on order options or device settings ...

Page 23: ... 1 2 3 A0031139 3 Example of a Proline flowmeter with an integrated Web server 1 Mobile end device with Web browser e g Internet Explorer and WLAN interface 2 Computer with Web browser e g Internet Explorer connection via cable or WLAN interface 3 Control station via network ...

Page 24: ...ured values 6 Web server language 7 User role 8 Access code 9 Login 10 Reset access code 1 Select the required operating language for the Web browser 6 2 Enter the user specific access code 8 3 Confirm entry with Login 9 Access code 0000 factory setting can be changed by customer If no action is performed for 10 minutes the Web browser automatically returns to the login page ...

Page 25: ...isplays the diagnostic messages currently pending listed in order of priority Data management Data exchange between PC and measuring device Device configuration Load settings from the device XML format save configuration Save settings to the device XML format restore configuration Logbook Export Event logbook csv file Documents Export documents Export backup data record csv file create documentati...

Page 26: ...the related submenus various actions can be performed in this area Configuring parameters Reading measured values Calling up help text Starting an upload download 5 3 Logging out Before logging out perform a data backup via the Data management function upload configuration from device if necessary 1 Select the Logout entry in the function row The home page with the Login box appears 2 Close the We...

Page 27: ...ed on the measuring device and operating device WLAN communication disabled Not connecting to Web server FieldCare or DeviceCare No WLAN network available Check if WLAN reception is present LED on display module is lit blue Check if WLAN connection is enabled LED on display module flashes blue Switch on instrument function Network connection not present or unstable WLAN network is weak Operating d...

Page 28: ... by the measuring device are displayed in the Web browser on the home page once the user has logged on 2 3 1 A0031056 1 Status area with status signal 2 Diagnostic information 3 Remedy information with Service ID In addition diagnostic events which have occurred can be shown in the Diagnostics menu Via parameter Via submenu Status signals The status signals provide information on the state and rel...

Page 29: ...agnostic event an information event is displayed in the event logbook only and not in the diagnostic list Information event Event text I1000 device OK I1110 Write protection switch changed I1361 Web server login failed I1627 Web server login successful I1631 Web server access changed 6 4 Checking the network connection The network connection between the computer and measuring device can be checked...

Page 30: ...ayed Depending on the operating system used or the version of the operating system other tools can also be used such as Powershell exe prompt etc If the measuring device cannot be reached the router responsible delivers the following response Network unreachable or Host unreachable 1 Check the IP address settings 16 2 Check whether the Web server is enabled 16 ...

Page 31: ...sible from outside the network Open ports 80 HTTP for Web server 8000 for Endress Hauser Service communication Only one connection possible at any one time via Hypertext Transfer Protocol HTTP Time out after 10 minutes Supported functions Java Script Hypertext Markup Language HTML Cascading Style Sheets CSS Functions not supported Domain Name System DNS Hyper Text Transfer Protocol Secure HTTPS ...

Page 32: ...e 1 25474 Ellerbek Germany P 49 4101 304 0 The speciﬁcations contained herein are subject to change without notice and any user of said speciﬁcations should verify from the manufacturer that the speciﬁcations are currently in ef fect Otherwise the manufacturer assumes no responsibility for the use of speciﬁcations which may have been changed and are no longer in effect Contact information is subje...

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