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103

9 SUPPORT

DMS-CTC-20111123-0002 v1.0

9.4 Content Sharing Troubleshooting

Getting the IP address of your USB storage device

The MediaAccess Gateway always uses the highest available address in your DHCP pool. When using the default settings 
this will be 

192.168.1.253

.

You can always check the IP address as follows:

1

Browse to the MediaAccess Gateway GUI.
For more information, see 

“Accessing the MediaAccess Gateway GUI” on page 33

.

2

On the 

Tools

 menu, click 

Content Sharing

.

3

Under 

IP configuration

, you can find the IP address to use.

Summary of Contents for TG650S

Page 1: ...SETUP AND USER GUIDE MediaAccess TG650s ...

Page 2: ......

Page 3: ...SETUP AND USER GUIDE MediaAccess TG650s ...

Page 4: ...d logos are owned by the Bluetooth SIG Inc DECT is a trademark of ETSI DLNA is a registered trademark DLNA disc logo is a service mark and DLNA Certified is a trademark of the Digital Living Network Alliance Digital Living Network Alliance is a service mark of the Digital Living Network Alliance Ethernet is a trademark of Xerox Corporation Microsoft MS DOS Windows Windows NT and Windows Vista are ...

Page 5: ...G Fall Back WAN Connection 22 2 5 1 Setting up a Mobile Interface 24 2 5 2 Configuring a Backup Mobile Connection 26 2 5 3 Managing your Mobile Connection with the MediaAccess Gateway GUI 28 2 5 4 Inserting a Mobile USB Adapter 29 3 Configuration Tools 31 3 1 MediaAccess Gateway GUI 32 3 1 1 Access 33 3 1 2 Components 34 3 1 3 Protecting Access to the MediaAccess Gateway 37 3 2 Backing Up Restorin...

Page 6: ...3 3 How to Install a Printer on Mac 75 7 Network Services 77 7 1 UPnP 78 7 1 1 Accessing Your MediaAccess Gateway via UPnP 79 7 1 2 Managing your Internet connection via UPnP 80 7 1 3 Configuring UPnP on the MediaAccess Gateway 82 7 1 4 Installing UPnP on Windows XP 83 7 2 Assigning a service HTTP FTP to a Computer 85 7 3 Dynamic DNS 87 7 4 Network Time Server 88 8 Internet Security 89 8 1 IPSec a...

Page 7: ...erlink to a Web site Example For more information visit us at www technicolor com This sample text indicates an internal link Example If you want to know more about guide see About this Setup and User Guide on page 1 This sample text indicates an important content related word Example To enter the network you must authenticate yourself This sample text indicates a GUI element commands on menus and...

Page 8: ...2 ABOUT THIS SETUP AND USER GUIDE DMS CTC 20111123 0002 v1 0 ...

Page 9: ... Started Introduction This chapter gives you a brief overview of the main features and components of the MediaAccess Gateway After this chapter we will start with the installation Do not connect any cables to the MediaAccess Gateway until instructed to do so ...

Page 10: ...more information see 5 Sharing Content on page 53 Turn your USB printer in a network printer thanks to the Printer Sharing feature For more information see 6 Sharing Your USB Printer on page 67 ECO label Technicolor s ECO label guarantees you that the MediaAccess Gateway is able to reduce its power consumption to an absolute minimum For more information see 4 Saving Energy on page 49 MediaAccess G...

Page 11: ...ic routing support including RIP BGP and OSPF SOHO SME PABX functionality with integrated SIP server Back to Back User Agent For more information on these and other advanced features consult the documentation pages of your product on www technicolor com ...

Page 12: ...used in the following has been designed can be mounted in the following positions Vertical Horizontal This position allows you to stack multiple MediaAccess Gateways On the wall To mount the MediaAccess Gateway on a wall follow the instructions provided by the wall mount template that is included in your box ...

Page 13: ...ontally To be able to place the MediaAccess Gateway in its horizontal position you must first attach the mountable stand that is included in your box Place the locking catches of the mounting stand into their slots on the MediaAccess Gateway and slide the mountable stand into place 1 2 ...

Page 14: ...nents Overview This section provides an overview of the different components of the MediaAccess Gateway Topic Page 1 3 1 Power 9 1 3 2 Local Network Connection 10 1 3 3 Broadband Connection 11 1 3 4 Console Connection 12 1 3 5 Buttons 13 1 3 6 Status LEDs 14 ...

Page 15: ...2 v1 0 1 3 1 Power Overview Power inlet The power inlet allows you to connect the power supply Power switch The power switch allows you to power on off your MediaAccess Gateway Only use the power supply delivered with your MediaAccess Gateway ...

Page 16: ...imum speed of 100Mbps Megabit per second USB Port The USB port can be used to Connect a USB mass storage device to share your content for example music movies On your local network via the Network File server or the UPnP AV Media Server On Internet via FTP For more information see 5 Sharing Content on page 53 Connect your USB printer and share it with other users on your network For more informati...

Page 17: ...t can be used to connect your MediaAccess Gateway to your service provider s SHDSL network Your MediaAccess Gateway supports the following SHDSL types single pair 1 pair SHDSL 2 pair SHDSL For more information see 2 1 Connecting the MediaAccess Gateway to your Service Provider s Network on page 18 DSL ...

Page 18: ...iaAccess Gateway allows you to access your MediaAccess Gateway via a serial connection Via this serial connection you can Access the Command Line Interface CLI to configure your MediaAccess Gateway View the traces of your MediaAccess Gateway For more information see 3 3 2 Access the CLI via a Console Connection on page 41 ...

Page 19: ... any devices that are connected to the wireless access point This allows you to save the energy that the MediaAccess Gateway would be using for the wireless access point For more information see ECO button on page 52 Reset button The Reset button allows you to reset your MediaAccess Gateway to factory defaults For more information see 9 5 Reset to Factory Defaults on page 104 Reset ...

Page 20: ...Green Solid on Power on normal operation Blinking Bootloader active during upgrade Red Solid on Power on self test failed indicating device malfunction Orange Solid on Bootloader selftest Blinking Bootloader active during upgrade Off The MediaAccess Gateway is powered off Colour State Description Green Solid on Network device connected to the Ethernet switch Blinking Network device connected to th...

Page 21: ...Off MediaAccess Gateway powered off Each SHDSL pair has its own LED The pair number is indicated next to the LED Colour State Description Green Solid on Connected to the Internet no activity Blinking Connected to the Internet sending receiving data Red Solid on Failed to setup the Internet connection Off No Internet connection Colour State Description Blue Solid on Software upgrade ongoing Off No ...

Page 22: ...llation Local connection requirements If you want to connect a computer using a wired connection your computer must be equipped with an Ethernet Network Interface Card NIC Start with the installation You are now ready to start with the installation of your MediaAccess Gateway ...

Page 23: ... For more information see 2 3 Connecting Your Network Devices to the MediaAccess Gateway on page 20 4 Configure your MediaAccess Gateway For more information see 2 4 Configure the MediaAccess Gateway on page 21 5 Share your content or media on your local network continue with 5 Sharing Content on page 53 6 If you purchased the mobile USB adapter setup the 3G backup connection For more information ...

Page 24: ... as follows 1 Take the DSL cable This is the grey cable that is included in your box 2 Plug one end of the cable in the grey DSL port on the back of your MediaAccess Gateway 3 Plug the other end of the cable into the SHDSL source If your service provider is providing single pair 1 pair SHDSL then you need a cable with at least two wires i e one pair 2 pair SHDSL then you need a cable with at least...

Page 25: ...roceed as follows 1 Connect the power cord to the power port of the MediaAccess Gateway 2 Plug the other end of the power cord into an electrical outlet 3 Press the power button to turn on the MediaAccess Gateway 4 Wait at least two minutes to allow the MediaAccess Gateway to complete the start up phase ...

Page 26: ...box make sure to use the correct type of cable Category 5 CAT5 cables are used for 10 100Mb Ethernet Category 5 Enhanced CAT5E cables help to prevent cross talk and are used for 10 100Mb 1000Mb Gigabit Ethernet Category 6 CAT6 cables are similar to Cat 5E cables but have larger gauge wires and are used for 10 100 1000Mb Gigabit Ethernet This cable is better than CAT5E for Gigabit Ethernet Procedur...

Page 27: ...consult the help of your web browser Procedure Proceed as follows 1 Open your web browser 2 The MediaAccess Gateway informs you that you have not yet configured your MediaAccess Gateway If this window does not appear browse to http dsldevice lan or to the IP address of your MediaAccess Gateway by default 192 168 1 254 and click Technicolor Gateway on the menu on the left hand side 3 Click Setup my...

Page 28: ...o I need To start using 2G 3G as a connection on the MediaAccess Gateway you need A mobile USB adapter A registered Security Identity Module SIM card Configure 2G 3G as WAN connection Proceed as follows 1 Create a mobile interface for your MediaAccess Gateway For more information see 2 5 1 Setting up a Mobile Interface on page 24 2 Configure the newly created mobile interface as your backup connec...

Page 29: ...sable the 3G connection in either of the following cases The main Internet connection is available again In this case the MediaAccess Gateway switches back to the main Internet connection No Internet traffic has been detected during the last 10 seconds For example you finished surfing the Internet ...

Page 30: ... pin This parameter represents the PIN code of the SIM card puk This parameter represents the PUK code of the SIM card apn The Access Point Name APN used to access the packet switched services of the operator The APN syntax must follow the rules specified in the standard 3GPP23 003 It is recommended to always specify this value If not specified the network will try to fill in the APN but may fail ...

Page 31: ...vendor specific actions that are required for a successful connection Example To check all your mobile connection configurations use the following command Step 4 Attach the mobile interface Execute the following command With the following parameters intf The name of the mobile USB interface Example It is advised to select manual mode and fill in the mobile operator and technology Your mobile inter...

Page 32: ...al routes will exist in the routing table yet with different metrics The lowest metric will be used according to routing principles Procedure To configure the backup connection complete the following steps Step 1 To set up a PPP interface Step 2 Enable NAT address translation for the new PPP interface Step 3 Save your changes Step 1 To set up a PPP interface Proceed as follows 1 To add a PPP inter...

Page 33: ...anslation for the new PPP interface Execute the following command Step 3 Save your changes Execute the following command ppp ifattach intf 3G Backup nat ifconfig intf 3G Backup translation enabled saveall If you do not save your settings all your changes will be lost after a powering of or restarting the MediaAccess Gateway ...

Page 34: ... the mobile USB connection The Overview page of the mobile USB connection is shown 4 In the location bar click Configure The Configure page of the mobile connection appears 5 Under Mobile Information update the following fields if necessary APN The public APN used to access the Internet or the private APN to access a local network Operator Mode 2G 3G automatic let the MediaAccess Gateway choose th...

Page 35: ...oceed as follows to insert the mobile USB adapter 1 Power off the MediaAccess Gateway 2 Insert your SIM card into the mobile USB adapter 3 Plug the mobile USB adapter in one of the USB port s of your MediaAccess Gateway 4 Power on the MediaAccess Gateway If you do not power off the MediaAccess Gateway first the mobile USB adapter will not be detected ...

Page 36: ...30 2 MANUAL INSTALLATION DMS CTC 20111123 0002 v1 0 ...

Page 37: ...to connect your computers to the MediaAccess Gateway For more information see 2 Guided Installation on page 15 The MediaAccess Gateway GUI allows you to configure your MediaAccess Gateway via your web browser For more information see 3 1 MediaAccess Gateway GUI on page 32 The Command Line Interface CLI allows you to configure every detail of your MediaAccess Gateway using textual commands For more...

Page 38: ... Introduction The MediaAccess Gateway Graphical User Interface GUI allows you to configure your MediaAccess Gateway using your web browser Requirements JavaScript must be enabled on your browser this is the default setting For more information consult the help of your web browser ...

Page 39: ...and password and click OK 4 The MediaAccess Gateway GUI appears Access the MediaAccess Gateway via UPnP You can also access the MediaAccess Gateway GUI using the Internet Gateway Device IGD icon if your computer runs one of the following operating systems Microsoft Windows 7 Microsoft Windows Vista Microsoft Windows XP For more information see 7 1 UPnP on page 78 Remote access It is also possible ...

Page 40: ...way home page Technicolor Gateway Provides basic information on the MediaAccess Gateway Broadband Connection Allows you to view configure your broadband connections Toolbox Allows you to configure the network services and security settings of your MediaAccess Gateway Office Network Allows you to manage your local network Label Description 1 Menu 2 Login section 3 Display level 4 Language bar 5 Not...

Page 41: ... you to view configure the MediaAccess Gateway IP interfaces IP routing table and NAT entries Connections Allows you to view configure a broadband connection Local Networking Allows you to view configure the MediaAccess Gateway DHCP server client the DNS configuration the managed Ethernet switch Firewall Allows you to view configure the MediaAccess Gateway Firewall VPN if supported Allows you to c...

Page 42: ...xample Overview Configure in the right part of the navigation bar that allow you to switch between the configuration levels Content pane The content pane displays the information and configurable items of the selected item Tasks pane To allow a quick configuration of your MediaAccess Gateway some pages may offer you a number of related tasks in the Pick a task list These tasks will guide you to th...

Page 43: ...nd Line Interface CLI For more information see The Command Line Interface CLI How to change your password Proceed as follows 1 On the Toolbox menu click User Management 2 In the Pick a task list click Change my password 3 Enter your new password and click OK 4 Your new password is now active The next time that you log on to the MediaAccess Gateway GUI you will have to enter this password It is rec...

Page 44: ... Save or Restore Configuration 4 Under Backup current configuration click Backup Configuration Now 5 The MediaAccess Gateway prompts you to save your backup file 6 Save your file to a location of your choice Restoring your configuration Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 33 2 On the Technicolor Gateway m...

Page 45: ...e Command Line Interface From the a local network or the Internet via A Telnet session For more information see 3 3 1 Access the CLI via Telnet on page 40 The MediaAccess Gateway GUI For more information see 3 3 3 Access the CLI from the GUI on page 43 Via serial connection to the Console interface For more information see 3 3 2 Access the CLI via a Console Connection on page 41 The CLI is intende...

Page 46: ...r more information consult Windows help Access via a local Telnet Session Proceed as follows 1 Open the Command Prompt or Terminal 2 Type telnet followed by the IP address of the MediaAccess Gateway the default IP is 192 168 1 254 or the DNS name assigned to your MediaAccess Gateway by default dsldevice lan 3 The CLI now prompts you to log in For more information see Login on page 45 Remote access...

Page 47: ...onvertor If this item is not included in your box contact your service provider to purchase one Terminal software to connect your computer to the MediaAccess Gateway over a serial connection for example Microsoft HyperTerminal Procedure Proceed as follows Step 1 Connect the cables Step 2 Setup the terminal connection Step 1 Connect the cables Proceed as follows 1 Plug the RJ45 to DB9 connector int...

Page 48: ...teway now waits for you to enter your user name and password For more information see 3 3 4 Using the CLI on page 45 Traces You can also use the CLI for tracing The following types of traces are available Startup traces When the MediaAccess Gateway starts up it will send traces to the serial console allowing you to follow the boot process of the MediaAccess Gateway To view the startup traces resta...

Page 49: ... The CLI command tree On the left of the page you can find the command tree This tree contains all CLI commands that are available for configuration Command types The commands are three types of commands that can be identified by the icon displayed next to the command Icon Description Command group Function that does not require input The results are immediately displayed Function that requires in...

Page 50: ...and tree select the command that you want to execute 2 The command page appears Enter in the command parameters and click Apply Save your changes The changes that you make are only temporary and will be lost after restarting the MediaAccess Gateway You must click Save All to save your changes permanently ...

Page 51: ...to use the CLI To use start this interface execute the menu command Username Administrator Password For more information see 3 1 3 Protecting Access to the MediaAccess Gateway on page 37 ______ MediaAccess TG650s ___ _____ _____ __ _ _____ ___ _______ _______ _ ______ __ _ __ _______ _ ______ ___________________ ________ ___ ___________ _ ___ _____ ________ __________ _____ _____ ___ ____ ___ ____...

Page 52: ... coming from a list Command Line Navigation Press CTRL A to go to the beginning of the command line CTRL L to go to the end of the command line Breaking off Commands You can break off a command by pressing CTRL G or CTRL C This can be useful in a situation where a user is prompted to enter a value which he does not know and wants to quit the command Instead of being prompted over and over again fo...

Page 53: ...mands Use the UP and DOWN arrow keys to select a previously executed command Press ENTER to execute the selected command More information For a complete list of available CLI commands you can download the MediaAccess TG650s CLI reference Guide from www technicolor com ...

Page 54: ...the Internet User name and Password Contains the user name and password are needed to access your MediaAccess Gateway remotely If wanted you can change the automatically generated password in the Password box 3 Click Enable Remote Assistance Accessing your MediaAccess Gateway from the Internet Proceed as follows 1 Open your web browser 2 Type the URL that was listed in the URL field on the Remote ...

Page 55: ... Technicolor power saving innovations To further reduce the power consumption Technicolor has developed the ECO Manager This system constantly monitors the services provided by the MediaAccess Gateway and automatically switches unused services to an ECO friendly state For more information see 4 2 ECO Manager on page 51 Next to this automated tool you can also choose to manually disable services th...

Page 56: ...er mode This is a state in which devices are only allowed to use a limited amount of energy to be able to power its components and respond to user activity Example Take the following example The user switches off his computer at 20 00 There are no other devices connected to the MediaAccess Gateway The MediaAccess Gateway switches to low power mode This results in a considerable drop in the overall...

Page 57: ...clients are detected the wireless access point is fully powered again This is only possible if there are no devices connected to the MediaAccess Gateway Power reduction is enabled by default but it is possible to disable it via the MediaAccess Gateway GUI To configure power reduction 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 33 2...

Page 58: ... be using your MediaAccess Gateway for a longer time for example you are going on holiday you should consider to turn off the MediaAccess Gateway This way no energy will be consumed at all However be aware that if you turn off the MediaAccess Gateway all services provided by the MediaAccess Gateway that require access to the Internet will not be available For example You will not be able to browse...

Page 59: ...services to share your content The following table gives a you a brief overview of the main functions Network File Server UPnP AV Media Server FTP Server Function Store and access your data on your local network Make media files available for UPnP AV capable devices like Media players Set Top boxes from your local network Store and access your data from the Internet Access Read and write Read only...

Page 60: ...mory stick or external hard disk in one of the USB port s of your MediaAccess Gateway By using a USB hub you can connect up to five USB mass storage devices to the MediaAccess Gateway Do not remove your USB storage device without stopping it first otherwise data might be lost For more information see 5 5 Safely Removing your USB Storage Device on page 66 ...

Page 61: ... that you want to use to access the MediaAccess Gateway Server Description Add a short description for what kind of data is stored on the USB storage device Workgroup Enter the same workgroup as used by your computer s Server Enabled Select this option to enable the Network File Server 5 Click Apply 6 All users connected to the MediaAccess Gateway can now access the data on stored your USB storage...

Page 62: ...ion on managed partitions see 5 4 Managing your Shared Content on page 64 4 If you plan to frequently use this folder it might be useful to map this folder as a network drive For more information see the help of your operating system Accessing the shared content on Mac Proceed as follows 1 On the Go menu click Connect To Server 2 The Connect To Server window appears In the Server Address box type ...

Page 63: ...TC 20111123 0002 v1 0 3 The following window appears Select Guest and click Connect 4 If prompted select the partition that you want to open and click OK 5 Your USB storage device is now mounted and is displayed on your desktop ...

Page 64: ...ices To allow you to access your media in a quick and easy way the MediaAccess Gateway scans your storage device for meta data information for example title artist album and stores it in a database When you are looking for a file the MediaAccess Gateway can simply query the database instead of having to go through all the files UPnP AV network components A UPnP AV network consists of the following...

Page 65: ...er UPnP AV Media Server click Server Enabled 5 Click Apply Media Database When you plug in your USB storage device the MediaAccess Gateway will automatically start building the media database This database contains all meta data of the media files stored on your USB storage device To view the status of the media database 1 Browse to the MediaAccess Gateway GUI For more information see Accessing th...

Page 66: ... media server will be listed as Technicolor TGXXX Below you can find a screenshot taken on a smartphone with a UPnP AV client Via this entry you can browse to your media files Windows 7 Windows 7 has native support for UPnP AV It automatically detects UPnP AV and makes your media files available for playback on your Windows Media Player Proceed as follows 1 On the Windows Start menu click Network ...

Page 67: ...61 5 SHARING CONTENT DMS CTC 20111123 0002 v1 0 4 Windows Media Player starts up Your MediaAccess Gateway s UPnP AV Media Server is listed on the left This entry allows you to browse to your media files ...

Page 68: ...re information see Accessing the MediaAccess Gateway GUI on page 33 2 On the Toolbox menu click User Management 3 In the Pick a task list click Change my password 4 Leave the Old Password box empty 5 Type your new password both in the New Password box and Confirm New Password box Enable the FTP Server and select the managed partition Proceed as follows 1 Browse to the MediaAccess Gateway GUI For m...

Page 69: ...s Gateway network you can also access the FTP server using its local address 192 168 1 253 Additional configuration Because most service providers use dynamic IP addresses the IP address of your Internet connection may change frequently This implies that the link to the FTP server will also change every time the public IP changes With Dynamic DNS you can assign a host name to the IP address for ex...

Page 70: ...Shared folder is a folder to share files both on the local network and the Internet This folder can only be accessed via the following server The Network File Server For more information see 5 1 The Network File Server FTP Server For more information see 5 3 The FTP Server Ummanaged vs managed The following table compares the two modes Setting up the managed partition Proceed as follows 1 Browse t...

Page 71: ...wing folders Media Use this folder to share your media files with others users on your network You can store your media files in following subfolders Movies Music Pictures Shared Use this folder to share your other data with other users on your network Optionally users can also access this folder using FTP For more information see 5 3 The FTP Server on page 62 If the above folders already exist th...

Page 72: ...your data To avoid this you must first stop your USB storage device Stopping your USB storage device Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 33 2 On the Toolbox menu click Content Sharing 3 In the Navigation bar click Configure 4 Click Stop 5 Unplug your USB storage device from the MediaAccess Gateway ...

Page 73: ...ctions Procedure Proceed as follows 1 Connect your USB printer to the MediaAccess Gateway For more information 6 1 Connect Your USB Printer to the MediaAccess Gateway on page 68 2 Configure the printer sharing service on your MediaAccess Gateway For more information see 6 2 Configuring The Printer Sharing Service on Your MediaAccess Gateway on page 69 3 Install the printer on your computer For mor...

Page 74: ...68 6 SHARING YOUR USB PRINTER DMS CTC 20111123 0002 v1 0 6 1 Connect Your USB Printer to the MediaAccess Gateway Plug the USB cable of your printer in one of the USB port s of your MediaAccess Gateway ...

Page 75: ... UNIX This queue type is to be used in exceptional situations only and may not be properly supported by all printers default When the parameter default is enabled this queue will be used in case the user enters a wrong queue name Only one queue can be the default queue A typical configuration of printer queues on the MediaAccess Gateway is shown below 3 If you want to check the configuration of pr...

Page 76: ...meter you can enable disable LPD printer sharing 5 If you want to check your LPD printer sharing configuration execute the following command printersharing LPD list LPD printserver service enable 1 To make configuration changes via the CLI persistent execute the command saveall ...

Page 77: ...ter Introduction If your computer runs Microsoft Windows 7 or Vista continue with 6 3 1 How to install a printer on Windows 7 Vista on page 72 Microsoft Windows XP continue with 6 3 2 Installing Your Printer on Windows XP on page 74 Mac continue with 6 3 3 How to Install a Printer on Mac on page 75 ...

Page 78: ...igure the following settings Under Protocol select LPR Under LPR Settings 1 Type the name that you have configured in the MediaAccess Gateway in the Queue Name box for the typical configuration in Configuring The Printer Sharing Service on Your MediaAccess Gateway the name is myprinter 2 Select LPR Byte Counting Enabled Click OK to confirm these port settings and click Next to continue in the Add ...

Page 79: ...P Port Monitor appears Select LPR as Protocol In the section LPR Settings fill in the field Queue Name with the name that you have configured in the MediaAccess Gateway for the typical configuration in Configuring The Printer Sharing Service on Your MediaAccess Gateway the name is myprinter and select the LPR Byte Counting Enabled option 6 Confirm these settings with OK The Configure Standard TCP ...

Page 80: ...he correct printer driver and confirm with Next 11 Enter the Printer name and select whether or not you want to use this printer as default printer Click Next to confirm Optionally When asked if printer sharing via your computer should be enabled select Do not share this printer and click Next to confirm 12 The wizard prompts you to print a test page Select Yes or No and click Next when finished 1...

Page 81: ... a new printer 4 The Printer Browser window appears Enter the following settings Protocol Line Printer Daemon LPD Address Type 192 168 1 253 Queue The name that you have configured in the MediaAccess Gateway If you leave this field blank the default queue will be used if configured for the typical configuration in Configuring The Printer Sharing Service on Your MediaAccess Gateway the name is mypr...

Page 82: ...76 6 SHARING YOUR USB PRINTER DMS CTC 20111123 0002 v1 0 ...

Page 83: ...g features Feature availability Depending on the configuration offered by your service provider some features may not be available on your MediaAccess Gateway For more information contact your service provider Topic Page 7 1 UPnP 78 7 2 Assigning a service HTTP FTP to a Computer 85 7 3 Dynamic DNS 87 7 4 Network Time Server on page 88 88 ...

Page 84: ...1 1 Accessing Your MediaAccess Gateway via UPnP on page 79 If you are using a PPP connection to connect to the Internet you can enable disable your Internet connection without having to open the MediaAccess Gateway GUI For more information see 7 1 2 Managing your Internet connection via UPnP on page 80 You do not have to manually create port mappings to run services on a computer The automatic por...

Page 85: ...twork 2 The Network window appears 3 Right click your MediaAccess Gateway displayed as Technicolor TGXXX and click View device web page 4 The MediaAccess Gateway GUI appears Windows XP If you computer runs Windows XP 1 Go to My Network Places 2 The My Network Places window appears 3 Double click your MediaAccess Gateway displayed as Technicolor TGXXX 4 The MediaAccess Gateway GUI appears ...

Page 86: ...t menu click Network 2 The Network window appears 3 Right click your MediaAccess Gateway displayed as Technicolor TGXXX 4 If you are currently Connected to the Internet click Disable to disconnect from the Internet Not connected to the Internet click Enable to connect to the Internet Windows XP Proceed as follows 1 On the Windows Start menu click Settings Control Panel 2 The Control Panel window a...

Page 87: ...k the Internet Connection icon you can connect disconnect your connection to the Internet Disabling this feature To prevent that users can connect disconnect you can enable Extended Security This feature is enabled by default For more information see 7 1 3 Configuring UPnP on the MediaAccess Gateway on page 82 ...

Page 88: ...ity If Extended Security is enabled only limited UPnP operation between the host and the MediaAccess Gateway is allowed A local host is not allowed to connect disconnect the MediaAccess Gateway Internet connection You can then only connect disconnect the Internet connection via the MediaAccess Gateway GUI Address translation mappings can only be added or changed via UPnP for the host on which the ...

Page 89: ...elect Networking Services and click Details 5 The Networking Services window appears Select Universal Plug and Play or UPnP User Interface and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 At the end of the procedure the wizard informs you that the installation was successful Click Finish to quit Adding IGD Discovery and Control Your...

Page 90: ...izard appears Select Networking Services in the Components list and click Details 5 The Networking Services window appears Select Internet Gateway Device Discovery and Control Client and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 At the end of the procedure the wizard informs you that the installation was successful Click Finish t...

Page 91: ... a server or an application that acts as a server for example a HTTP server Internet game the initial message will come from the Internet and the MediaAccess Gateway has no information to decide to which computer it should forward the incoming message Solution To avoid this problem you can do either of the following Enable UPnP Assign a game or application to a local networking device UPnP UPnP is...

Page 92: ... Game Application Sharing 3 In the Pick a task list click Assign a game or application to a local network device 4 In the Game or application list click the service you want to run on the computer For example HTTP Server World Wide Web 5 In the Device list select the computer to which you want to assign the service Your computer will be listed with its computer name 6 All incoming requests for the...

Page 93: ...no ip com www dtdns com Procedure Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 33 2 On the Toolbox menu click Dynamic DNS 3 On the Navigation bar click Configure 4 Select the Enabled check box 5 If necessary select the broadband connection to which you want to assign the Dynamic DNS host name in the Interface list...

Page 94: ...Sec SNMP Requirements Your MediaAccess Gateway must be connected to the Internet Specifying a time server for your MediaAccess Gateway Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 33 2 On the Technicolor Gateway menu click Configuration 3 The System Configuration page appears On the Navigation bar click Configure ...

Page 95: ... DMS CTC 20111123 0002 v1 0 8 Internet Security Overview The MediaAccess Gateway offers various options to secure your network and network connection Topic Page 8 1 IPSec and VPN 90 8 2 Web Site Filtering 91 8 3 Firewall 96 ...

Page 96: ...teway VPN Client The VPN client in the MediaAccess Gateway can replace a software VPN client installed on a computer You can use it for example to connect from your home to the corporate network for teleworking Using the VPN client in the MediaAccess Gateway has several advantages over the use of VPN client software installed on the computer of the end user The administrator of the corporate netwo...

Page 97: ...regular intervals Combining the two filters Address based filtering has priority over content based filtering This means that when you are blocking a specific category you can still access a specific address provided you create a rule to allow access to that URL For example if you are blocking content from the Finance Investment category you can create a rule to make an exception for netbanking my...

Page 98: ... address based filter only Take this option if content filtering is not available on your MediaAccess Gateway or you don t want to use it To configure address based filtering 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 33 2 On the Toolbox menu click Web Site Filtering 3 On the Navigation bar click Configure 4 Make sure that the Use...

Page 99: ...ant to use If you want a more detailed view of the content that will be blocked for this level click the Edit link next to the content level If needed you can change the Name Description and Configuration of the content level 4 Click Apply after you have made your changes Creating your own content level Proceed as follows 1 In the Pick a task list click Create a new content level 2 Enter a Name an...

Page 100: ...box menu click Web Site Filtering 3 Make sure the Use Address Based Filter check box is selected 4 Type the URL of the Web site you want to block for example mail provider com in the Web Site box 5 In the Action list click Block 6 Click Add Allow access to a specific web site Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI o...

Page 101: ...es Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 33 2 On the Toolbox menu click Web Site Filtering 3 Make sure the Use Address Based Filter check box is selected 4 Type in the Web Site box 5 Click Redirect in the Action list 6 Type the URL of the Web site you want to redirect to for example mycompany com internetpo...

Page 102: ...ections are allowed All incoming connections are blocked except for inbound connections assigned to a local host via Game and Application Sharing This is the default firewall level Low All outgoing connections are allowed All incoming connections are blocked except for ICMP Internet Control Management Protocol and inbound connections assigned to a local host via Game and Application Sharing Disabl...

Page 103: ...e Or you can type a User defined IP address range The Destination Interface and IP Address range Or you can type a User defined IP address range The Service type of the traffic this can be a protocol DNS SMTP or a specific MediaAccess Gateway system service 8 Select an Action that should be done on traffic for which the firewall rules applies Accept to allow the traffic to pass Deny to drop the tr...

Page 104: ...98 8 INTERNET SECURITY DMS CTC 20111123 0002 v1 0 ...

Page 105: ...suggestions do not resolve the problem look at the support pages on www technicolor com or contact your service provider Topics This chapter describes the following topics Topic Page 9 1 Setup Troubleshooting 100 9 2 General MediaAccess Gateway Troubleshooting 101 9 3 Connection Troubleshooting 102 9 4 Content Sharing Troubleshooting 103 9 5 Reset to Factory Defaults 104 9 6 RJ45 to DB9 Pinout 105...

Page 106: ... Run c In the Open field type the following path D Setup exe where D stands for the drive letter of your CD or DVD ROM drive Mac OS X a On your desktop double click the CD icon b Double click Menu Your MediaAccess Gateway has not been found If you see this error during setup make sure that The MediaAccess Gateway is turned on and fully initialized Your computer has a valid IP address that is any a...

Page 107: ...p If you must authenticate to connect to the Internet make sure that your user name and password are correct Proceed as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 33 2 On the Broadband menu click Internet Services 3 Under Internet click View More 4 Check your user name 5 Re enter your password 6 Click Connect MediaAccess G...

Page 108: ...that The Ethernet cable is securely connected to the Ethernet port on your MediaAccess Gateway and your computer You are using the correct cable type for your Ethernet equipment that is at least UTP CAT5 with RJ 45 connectors For the Gigabit Ethernet ports you need at least CAT5E But it is recommended to use CAT6 ...

Page 109: ...e highest available address in your DHCP pool When using the default settings this will be 192 168 1 253 You can always check the IP address as follows 1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 33 2 On the Tools menu click Content Sharing 3 Under IP configuration you can find the IP address to use ...

Page 110: ...1 Browse to the MediaAccess Gateway GUI For more information see Accessing the MediaAccess Gateway GUI on page 33 2 On the Technicolor Gateway menu click Configuration 3 In the Pick a task list click Reset my Technicolor Gateway 4 The MediaAccess Gateway restores the initial configuration and restarts 5 The MediaAccess Gateway returns to the MediaAccess Gateway home page unless the IP address of y...

Page 111: ...hat you can purchase at your service provider make sure that the adaptor is using the pinout described below Pin layout Internal wiring Using other cables than provided by your service provider may damage your equipment RJ45 DB 9 Pin Pin Wire Colour 1 8 Black 2 6 Brown 3 2 Red 4 5 Orange 5 5 Yellow 6 3 Green 7 4 Blue 8 7 White 8 1 9 6 5 1 ...

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Page 114: ...ced are service marks trademarks or registered trademarks of their respective companies Specifications subject to change without notice DMS CTC 20111123 0002 v1 0 TECHNICOLOR DELIVERY TECHNOLOGIES BELGIUM NV Prins Boudewijnlaan 47 2650 Edegem Belgium www technicolor com ...

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