Technicolor CGA4131COM Setup And User Manual Download Page 12 | Manualshive

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CBR CGA4131COM- User Guide

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Summary of Contents for CGA4131COM

Page 1: ...technicolor Comcast Business Router CBR Model CGA4131COM The Comcast Business Router CBR DOCSIS 3 1 Cable Modem with built in 802 11ac Wi Fi Router and voice eMTA SETUP AND USER GUIDE CBR CGA4131COM ...

Page 2: ...CBR CGA4131COM User Guide 2 of 61 SAFETY INSTRUCTIONS AND REGULATORY NOTICES Before you start installation or use of this product carefully read these instructions ...

Page 3: ...not disassemble this product None of its internal parts are user replaceable therefore there is no reason to access the interior Opening or removing covers may expose you to dangerous voltages Incorrect reassembly could cause electric shock if the appliance is subsequently used If service or repair work is required please contact a qualified service representative Damage requiring service Unplug t...

Page 4: ... from the modem and must not lean on the modem in case it is wall mounted With a separation distance of 20 cm 8 inches or more the M aximum P ermissible E xposure limits are well above the potential this module is capable to produce For operation within 5 15 5 25GHz frequency range it is restricted to indoor environment This device meets all the other requirements specified in Part 15E Section 15 ...

Page 5: ...red trademarks of CableLabs Inc DECT is a trademark of ETSI DLNA is a registered trademark DLNA disc logo is a service mark and DLNA Certified is a trademark of the Digital Living Network Alliance Digital Living Network Alliance is a service mark of the Digital Living Network Alliance Ethernet is a trademark of the Xerox Corporation EuroDOCSIS EuroPacketCable and PacketCable are trademarks of Cabl...

Page 6: ...ct your wireless client 21 2 5 How to connect your phone 27 3 Admin Tool 28 3 1 Components 29 3 2 How to change the default Admin Tool password 31 3 3 How to backup or restore a configuration 31 3 4 Battery Behaviour 32 4 The Gateway wireless access point 34 4 1 How to configure the wireless settings 34 4 2 How to start a WPS session via the Admin Tool 37 4 3 Prevent devices from accessing your wi...

Page 7: ...3 6 1 6 Configure a DMZ Host 54 6 1 7 NAT 54 6 1 8 Static Routing 55 6 1 9 Dynamic DNS 56 6 2 Assigning a reserved IP to a device 57 7 Support 58 7 1 Wireless connection troubleshooting 58 7 2 Network diagnostic tools 60 7 3 Gateway reset and restore options 60 ...

Page 8: ...ol indicates that the text provides additional information about a topic Terminology Generally the CBR CGA4131COM will be referred to as Gateway in this Setup and User Guide Typographical convention Following typographical convention is used throughout this manual This sample text indicates a hyperlink to a Web site Example For more information visit us at www technicolor com This sample text indi...

Page 9: ...etting Started Introduction This chapter provides a brief overview of the main features and components of the Gateway After this chapter we will start with the installation Do not connect any cables to the Gateway until instructed to do so ...

Page 10: ...nnels DOCSIS 3 0 Certified 32 x 8 bonded channels in DOCSIS 3 0 mode Switchable diplexer for upstream and downstream Eight IEEE 802 3 10 100 1000 Base T Gigabit Ethernet LAN ports Wireless networking on board IEEE 802 11n 2 4 GHz Wi Fi 2x2 IEEE 802 11a n ac Wave 2 with MU MIMO 5 GHz Wi Fi 4x4 Eight FXS ports for phone or fax Battery back up with 8 hours standby and 5 hours talk time PacketCable 2 ...

Page 11: ...tton is pressed It will blink for 2 minutes or until the wireless client Wi Fi is connected to the gateway whichever is earlier The LED will then turn solid white for 2 minutes and will turn Off thereafter For more information about WPS see 2 4 1 How to connect your wireless client via WPS WPS button item B The WPS button allows you to add new wireless clients to your local network in a swift and ...

Page 12: ... LED Legend State Description Solid on Signifies steady state or no action required Blink 1X second Signifies activity in progress or action required Fast Blink 5X second Fatal error unrecoverable Off No activity off Ethernet LED item A H G F E D C B A ...

Page 13: ... traffic activity Off No active Ethernet link Online LED item C State Description Solid on Connection OK Fast Blink 5X second No internet connectivity has block sync Off No connection WiFi LED item D State Description Solid on On and OK Blink 1X second In Use 2 4 or 5G active US DS LED item E State Description Solid on Registration State Confirmed Blink 1X second Up Down Stream registration or Non...

Page 14: ...tery at 20 Overrides AC Battery Power States White and Amber Blinking 1X second Battery needs Replacement Overrides AC Battery Power Battery 20 States Off Off Device is off or on AC Power or Battery not installed 1 2 3 Back panel Tel port item A The Tel RJ 11 ports support up to eight traditional phones or DECT base station to connect to the Gateway Single line customers can use the Tel 2 Alarm po...

Page 15: ...d 1000MBPS Link Activity in progress Off No Link Right LED Amber Solid on 10 100MBPS Link Blinking 1X second 10 100MBPS Link Activity in progress Off No Link Cable port item C The Cable port allows you to connect to your local coax network and the broadband network of your services provider USB ports item D Currently not supported Power inlet item E The power inlet Power allows you to connect the ...

Page 16: ... of the Gateway contains key manufacturing information such as the part number serial number CM MAC address MTA MAC address and WAN MAC address 1 3 Preparing for the installation Local connection requirements Wireless connection If you want to connect your computer using a wireless connection your computer must be equipped with a Wi Fi Certified wireless client adapter Wired connection If you want...

Page 17: ... 4 Connect your wireless devices 5 Connect your phones For more information see 2 5 How to connect your phone Optional configuration After completing the setup procedure the Gateway is ready for use Optionally you can further configure the Gateway to your needs for example change the wireless security using the Gateway s Admin Tool For more information see 3 Admin Tool 2 1 Connect the Gateway to y...

Page 18: ...ur wired devices Requirements Both your network device for example a computer a point of sale terminal etc and Gateway must have a free Ethernet port Your network device must be configured to obtain an IP address automatically This is the default setting All Ethernet ports on the Gateway are Gigabit Ethernet ports and have a maximum speed of 1 Gbps Gigabit per second Procedure Proceed as follows 1...

Page 19: ... point offers superior transfer rates is less sensitive to interference and allows you to connect IEEE 802 11a n ac wireless clients The 2 4 GHz IEEE 802 11b g n access point allows you to connect IEEE 802 11b g n wireless clients Use this access point for wireless clients that do not support 5 GHz If you want to connect your wireless client to the 5 GHz access point make sure that your wireless c...

Page 20: ...lient and the Gateway in registration mode by pushing a hardware or software button PIN code entry on the wireless client Enter the Gateway s WPS PIN code on the wireless client For more information see Adding a wireless client using WPS PIN entry on the wireless client PIN code entry on the Gateway Enter the wireless client s WPS PIN code on the Admin Tool For more information see Adding a wirele...

Page 21: ...be equipped with a WiFi Certified wireless client Your network device must be configured to obtain an IP address automatically This is the default setting Procedure If you want to connect a computer using the wireless network configure the wireless client on your computer with the wireless settings printed on the Gateway s back panel label Network Name 1 SSID CBCI XXXX Network Name 2 SSID CBCI XXX...

Page 22: ...nect your computer on Mac OS X On another operating system consult the help of your wireless client or operating system How to connect your computer on Windows 10 Proceed as follows 1 Click the wireless network icon in the notification area 2 A list of available wireless networks appears 3 Double click the Gateway s Network Name SSID Use the Gateway s Network Name SSID as printed on the bottom pan...

Page 23: ... listed on the Gateway s back panel label For more information see Product label item B 3 Windows prompts you to enter the security key Type the Password Key from the Gateway s bottom panel label in the Enter the network security key box and click Next 4 Windows prompts you if it should turn on sharing Click Yes How to connect your computer on Windows 7 Proceed as follows 1 Click the wireless netw...

Page 24: ...l For more information see Product label item B 3 Windows prompts you to enter the security key Type the Password Key which is printed on the Gateway s bottom panel label in the Security key box and click OK How to connect your computer on Windows Vista Proceed as follows 1 Click Start and click Connect To 2 A list of available wireless networks appears ...

Page 25: ...e Security key or passphrase box and click Connect How to connect your computer on Windows XP Proceed as follows 1 Right click the wireless network connection icon in the notification area and then click View Available Wireless Networks 2 A list of available wireless networks appears Double click the Gateway s Network Name SSID access point The Gateway s Network Name SSID is listed on the Gateway ...

Page 26: ...el label in the Network key and Confirm network key boxes and click Connect 4 You are now connected to the Gateway How to connect your computer on Mac OS X Proceed as follows 1 Click the WiFi icon on the menu bar 2 A list of available wireless networks appears Double click the Gateway Network Name SSID ...

Page 27: ...have a two line setup or a setup involving an alarm please contact your service provider This setup must be done by qualified technicians Procedure Connect your traditional phone external DECT base station or fax to an active RJ 11 Telephone jack on the back panel of your Gateway 1 Plug the other end of the telephone cable into the telephone device 2 You must use connect Alarms dialers to either p...

Page 28: ...sing the Admin Tool Proceed as follows 1 Open your web browser and go to http 10 1 10 1 using a computer or device that is currently connected to you Gateway either wired or wirelessly On Windows it is also possible to access the Admin Tool using UPnP For more information see 6 1 1 UPnP 10 1 10 1 is the default IP address of the Gateway If at some point you changed the IP address of the Gateway us...

Page 29: ...CBR CGA4131COM User Guide 29 of 61 3 1 Components Components overview The following diagram identifies the sections of the Admin Tool A B C D E F G ...

Page 30: ...of each page For more information see Tips section item D Login section item B In the login section you can see the following details User Name Option to logout Status section item C The diagnostics section provides a quick overview of the following The status of the Internet interface The status of the wireless interface The selected firewall level Move your mouse pointer over one of these items ...

Page 31: ...rd Your new password must be at least 8 characters long It may include letters numbers or a combination of both no symbols For better security try using at least one number and a mix of upper and lower case letters 6 Click SAVE 7 The Gateway prompts you to login with your new password 3 3 How to backup or restore a configuration Introduction Once you have configured the Gateway to your needs it is...

Page 32: ...k OK and then open your backup file A backup file usually has a cfg extension 4 The Gateway restores your configuration 3 4 Battery Behaviour Introduction It displays the current status of connected battery Battery Status Proceed as follows 1 Go to the Admin Tool http 10 1 10 1 using a computer or device that is currently connected to your Gateway either wired or wirelessly For more information se...

Page 33: ...oduct Team s Reply Need Replacement Awaiting Comcast Product Team s Reply Total Capacity Displays Battery Capacity Actual Capacity Displays Battery Capacity Remaining Charge Displays Remaining Charge left in the Battery Remaining Time Displays Remaining Time left for Battery Usage Number of cycles to date Displays Total no of Cycles till date Battery Model Number Displays Battery Model Number Batt...

Page 34: ... GHz access point make sure that your wireless client supports 5 GHz connections Wireless client The wireless client allows you to connect a wireless client to a wireless access point Both built in and external for example via USB wireless clients are available Devices like tablets smart TVs and smartphones usually have a built in wireless client Check the documentation of your device for more inf...

Page 35: ...CBR CGA4131COM User Guide 35 of 61 4 The Edit page appears or ...

Page 36: ...and offers an excellent level of security Open and WEP are to be avoided because of their own security flaws and should not be used in normal conditions Channel Selection The default setting is Automatic the Gateway automatically selects the best channel for your wireless communication We recommend that you not change this setting Channel The channel that is currently used for your wireless commun...

Page 37: ...e Gateway menu click Connection and then click WiFi 4 The WiFi page appears click ADD WIFI PROTECTED SETUP WPS CLIENT 5 The Add WiFi Client page appears 6 Click PAIR 7 Within two minutes press the PAIR button of your wireless client Adding a wireless client using WPS PIN entry on the wireless client 1 Go to the Admin Tool http 10 1 10 1 using a computer or device that is currently connected to you...

Page 38: ...Gateway 1 Locate and write down the WPS PIN of your wireless client For more information consult the documentation of your wireless client 2 Go to the Admin Tool http 10 1 10 1 using a computer or device that is currently connected to your Gateway either wired or wirelessly For more information see Accessing the Admin Tool 3 On the Gateway menu click Connection and then click WiFi 4 Click ADD WIFI...

Page 39: ...ing the Admin Tool 2 On the Gateway menu click Connection and then click WiFi 3 The WiFi page appears In the SSID list under MAC Filter Setting select the access point for which you want to set up the MAC filter 4 In the MAC Filtering Mode list click Allow All to allow all wireless clients The Wireless Control List will not be used Allow to block wireless clients by default except if they are list...

Page 40: ... page allows you to Block specific websites always or for a specific time frame The Gateway does not block websites that use HTTPS Block keywords always or for a specific time frame Mark devices as trusted When a device is marked as trusted all Managed Sites rules will be ignored How to access the Managed Sites page 1 Go to Admin Tool http 10 1 10 1 using a computer or device that is currently con...

Page 41: ...s for which the selected block time should be applied If you want to have different time schedules depending on the day you will have to group these in separate rules One rule for weekdays for example access to Facebook from 8 00 PM until 10 00 PM One rule for the weekend for example access to Facebook from 4 00 PM until 10 00 PM If you want to create rules that run overnight you must create two r...

Page 42: ...ice is marked as trusted all Managed Sites rules will be ignored Proceed as follows 1 Under Trusted Computers look for your device and click Yes in the Trusted column 2 The device is now able to access all web sites unless prevented by other parental control functions that you configured 5 1 2 Manage services Introduction The Managed Services page allows you to Create a service specific rule to bl...

Page 43: ...ekdays for example block the service from 10 00 PM until 8 00 PM One rule for the weekend for example block the service from 10 00 PM until 8 00AM 9 Click SAVE Mark computers as trusted for all services When a device is marked as trusted all managed services rules will be ignored Proceed as follows 1 Under Trusted Computers look for your device and click Yes in the Trusted column 2 The device is n...

Page 44: ... devices If you selected Allow All in the Access Type list proceed as follows 1 In the Blocked Devices table click ADD BLOCKED DEVICE 2 The Add Device to be Blocked page appears 3 Under Set Blocked Device select your device from the Learned Device s list If your device is not listed enter the computer name and MAC address under Custom Device 4 If you want this rule only to be applied at specific t...

Page 45: ...pplications Allows Internet browsing email VPN DNS and iTunes services Although BlockAll will block all connections some mandatory types of traffic such as DNS will still be relayed between LAN and WAN by the Gateway Typical Security Medium Blocks P2P applications and Ping to the Gateway allows all other traffic Minimum Security Low Allows all secure applications This is the default configuration ...

Page 46: ...e outside world Issue When the Gateway receives an incoming message the Gateway must decide to which computer it should send this message If the incoming message is a response to an outgoing message originating from one of your computers the Gateway sends the incoming message to this computer Topic Page 6 1 Port configuration for applications and services 46 6 1 1 UPnP 48 6 1 2 Port Forwarding 49 ...

Page 47: ...Gateway offers the following solutions The Gateway supports automatic device discovery and port configuration for UPnP enabled devices For more information see 6 1 1 UPnP The Gateway allows you to assign a port to a device For more information see 6 1 2 Port forwarding The Gateway allows you to define a number of trigger ports When a device sends data over one of these ports the Gateway will autom...

Page 48: ...ration mechanism for UPnP enabled applications will do this for you If the application is UPnP enabled UPnP will create these entries automatically You can access the Admin Tool without having to remember the address of the Gateway Enable UPnP on the Gateway 1 Go to the Admin Tool http 10 1 10 1 using a computer or device that is currently connected to your Gateway either wired or wirelessly For m...

Page 49: ... forwarded to your web server Use a reserved IP address The target device of the port forwarding rules will be specified by an IP address Make sure that your device uses a fixed IP address If you do not do this the device might get a new IP address after some time and the port forwarding rule will no longer be applied to the device For more information see 6 2 Assigning a reserved IP to a device P...

Page 50: ... want to specify one port use the same number as in the Starting Port box 7 In the Server IPv4 Address box type the IP address of the computer to which you want to assign the service 8 In the Server IPv6 Address box type the IP address of the computer to which you want to assign the service 9 If you don t want to type in any of the IP address box then click on Connected Device tab select the IP ad...

Page 51: ...tion see Accessing the Admin Tool 2 On the Advanced menu click Port Triggering 3 The Port Triggering page appears In the Enable Port Triggering list click Enabled In the Port Triggering table click ADD PORT TRIGGER 4 The Add Port Trigger page appears Complete the following fields In the Service Name box type a name for the rule for example FTP In the Service Type list click on the protocol that is...

Page 52: ...w 4 Select the Port Management from the list Block all ports but allow exceptions below or Open all ports but block exceptions below click OK on the pop up window 5 Click ADD NEW 6 The Add rule page appears Complete the following fields In the Application Name box type a name for the rule for example FTP In the Protocol list click on the protocol that is used for example TCP In the Start True Stat...

Page 53: ...in Tool http 10 1 10 1 using a computer or device that is currently connected to your Gateway either wired or wirelessly For more information see Accessing the Admin Tool 2 On the Advanced menu click Remote Management 3 The Remote Management page appears In the Enable Remote Management click Enable for HTTP click OK on the pop up window It will display both IPv4 and IPv6 address which will be used...

Page 54: ...teway firewall rules will be applied to this device All traffic originating from the Internet will be forwarded to this device unless there is a port forwarding rule defined for this type of traffic Port forwarding rules always have higher priority Use a reserved IP address for the DMZ host Make sure that your DMZ host uses a fixed IP address If not the device might get a new IP address after some...

Page 55: ...o add the rule for 1 to 1 NAT 7 In the Private IP Address box type the IP address of the computer for which you want to add the rule for 1 to 1 NAT 8 Click SAVE 9 Your service is now listed in the NAT table 6 1 8 Static Routing Introduction Static Routes allow the users to manually add static routes to create specific paths to the destined networks Procedure 1 Go to the Admin Tool http 10 1 10 1 u...

Page 56: ...0 1 using a computer or device that is currently connected to your Gateway either wired or wirelessly For more information see Accessing the Admin Tool 2 On the Advanced menu click Dynamic DNS 3 The Dynamic DNS page appears In the Dynamic DNS list click Enabled In the Dynamic DNS table click ADD DDNS 4 The Add DDNS page appears Complete the following fields In the Service Provider list select your...

Page 57: ...sk that you are accessing the wrong device How to assign a reserved IP Proceed as follows 1 Go to the Admin Tool http 10 1 10 1 using a computer or device that is currently connected to your Gateway either wired or wirelessly For more information see Accessing the Admin Tool 2 On the left menu click Connected Devices 3 The Devices page appears If your device is already listed in one of the tables ...

Page 58: ...annel Make sure that the access point is enabled For more information see Make sure that the wireless access point is enabled Poor wireless connectivity or range Try the following Check the signal strength indicated by the wireless client manager If the signal is low try to reposition the Gateway If you are connected to the 5 GHz access point try connecting to the 2 4 GHz access point instead Chan...

Page 59: ... Admin Tool http 10 1 10 1 using a computer or device that is currently connected to your Gateway either wired or wirelessly For more information see Accessing the Admin Tool 2 Under Gateway click Connection and then click WiFi 3 The WiFi page appears Click the EDIT button next to the access point that you want to modify 4 The Edit page appears 5 In the Wireless Network list click Enabled 6 Click ...

Page 60: ...ion of your Gateway or a restore of a previously saved configuration see Restoring a previously saved configuration will be needed Also your wireless clients will have to be re associated as described in 2 4 Connect your wireless devices Methods You can choose between Performing a reset restart restore via the Admin Tool With this method you can choose to only reset restart or restore a specific m...

Page 61: ...ows 1 Make sure that the Gateway is turned on 2 If you want to Reset the Gateway use a pen or an unfolded paperclip to push the recessed Reset button on the front panel of the Gateway for approximately 5 seconds and then release it Restore the factory default settings of the Gateway use a pen or an unfolded paperclip to push the recessed Reset button on the front panel of the Gateway for at least ...

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