23
REPLACEMENT PARTS
AND SERVICE
How do I order replacements parts?
Contact your local retailer or importer for parts, which may also be or-
dered online at www.moccamaster.com
Warranty.
The warranty is valid for five (5) years from the day of purchase.
You must keep the original receipt as your proof of purchase.
If the product is serviced during the warranty period such service does
not extend the warranty period to more than five years from the original
day of purchase. The warranty covers defects and faulty components
related to material or production.
The warranty is not valid if the product is used commercially.
Exemptions from the warranty are specified below.
In order for the warranty to be valid, you must make your claim within
three months after the defect was detected.
What the warranty does not cover:
• Normal wear, scratches and dents and damage caused by dropping,
impacts or similar.
• Use of the product for purposes other than making coffee.
• Replaceable parts such as outlet pipe, filter holder, cup holder and
mugs and cups.
• Damage caused by use of cleaning agents or descaling products not
recommended by Moccamaster.
• Shipping handled or commissioned by the customer.
Please follow our maintenance instructions. The warranty does not cover
damage caused by incorrect storage, other use than making coffee, con-
necting to incorrect voltage, damage caused by chemical substances,
corrosion, damage caused by water, frost or other abnormal environ-
mental influence
If an authorized service technician is unable to find defects on the prod-
uct the warranty will not cover related costs
If authorized service personnel do not carry out repairs and/or modifica-
tions, or unoriginal Moccamaster parts have been used, the warranty on
the product will automatically be null and void.
Service and repair.
Contact your local retailer or importer for service and repair.
Importer/Importeur / Importateur
United Kingdom: [email protected]
The following table provides solutions for problems you may encounter
as you use your Technivorm Moccamaster. If you do not find a solution
to your specific problem, or the problem persists after trouble shooting,
please contact your retailer or service point.
