22
TROUBLE SHOOTING
REPLACEMENT PARTS
AND SERVICE
The following table provides solutions for problems you may encounter
as you use your Technivorm Moccamaster. If you do not find a solution
to your specific problem, or the problem persists after trouble shooting,
please contact your retailer or service point.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Brewer not
working;
light not
luminated
No water present
Fill the reservoir with cold water
Power supply
Check to ensure brewer is plugged into socket
Power light is on,
but brewer is not
working
Mineral build-up in
heating element
See descaling instructions in manual
Filter holder is
overflowing*
Filter holder is clogged
Rinse the filter holder and make sure the hole
at the bottom of the filter holder is open.
Coffee tastes
weak or
bitter
Incorrect amount of
coffee used in brewing
ECBC standard: use 18-21 grams of coffee
when brewing a full mug (water up to the
level indicated on the water reservoir)
Incorrect grind of coffee
Please use standard filter grind coffee.
Brew cycle is
taking more than 4
minutes to complete.
Coffee brewer needs
to be descaled
See descaling instruction in manual.
Water dripping
out very
slowly.
The brewer may be
clogged with mineral
deposits and needs to
be descaled
See descaling instruction in manual.
Glass tube in water
reservoir is cloudy
Brewer needs to
be descaled
See descaling instruction in manual.
*NOTE: Clogging and backing up of water and/or coffee in the filter holder can occur
under any or a combination of any of the following conditions: the use of too finely
ground coffee, using two or more paper filters or not properly cleaning oils or grounds
from the filter holder, or allowing coffee grounds to spill over the filter.
