11-2
11. TROUBLESHOOTING
EM1-33033
Error Message
Problem
Solution
11. TROUBLESHOOTING
Remove the jammed media and feed
the undamaged media through the
cutter.
➔
Press the [RESTART] key.
Else
Turn the power off and contact your
Authorized Service representative.
1. Turn the power off, re-seat the flash
memory card and try again.
2. Replace the flash memory card and
retry.
3. Turn the power off and contact your
Authorized Service representative.
1. Turn the power off, re-seat the flash
memory card and try again.
2. Replace the flash memory card and
retry.
3. Turn the power off and contact your
Authorized Service representative.
Replace the card with a new one and
re-send data.
(Only 1MB and 4MB cards can be
used.)
Turn the power off then on again or
press the [RESTART] key.
Check the program data.
➔
Call your Authorized Service repre-
sentative if necessary.
Correct the command and re-send it
again.
Turn the power off then on again. If the
problem still exists turn the power off
and contact your Authorized Service
representative.
Media is jammed in the cutter.
An error has occurred when loading
data onto a flash memory card.
An error has occurred while formatting
a flash memory card.
No more data can be saved in the
flash memory card.
A communication error has occurred
with the host.
When an error is detected in a com-
mand 20 bytes of the command are
displayed.
(ESC, LF, NUL are not displayed.)
Hardware or software trouble.
CUTTER ERROR
****
FLASH WRITE
ERR.
FORMAT ER-
ROR
FLASH CARD
FULL
COMMS ERROR
example)
PC001; 0A00,
Command error
0300, 2, 2
Other Error
Message
NOTE: If an error is not cleared by pressing the [RESTART] key, the power must be switched off then
on again.
After the power has been switched off and on, all print data in the printer is cleared.
**** denotes a remaining count of unprinted labels.
