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The remote control doesn’t work.
• Something might be between the remote and the remote light sensor on the front of the TV. Make sure there is a
clear path.
• The remote may not be aimed directly at the TV.
• The batteries in the remote may be weak, dead, or installed incorrectly. Put new batteries in the remote.
The Universal Remote control doesn’t work.
This TV utilizes new remote control signals and may not be compatible with your existing universal remote (e.g.
satellite box remotes, cable box remotes, and generic universal remotes, etc.). Over time, newer universal remotes
will become available that should pick up the new TV codes.
You are experiencing problems with V-Chip/Parental Controls.
If the rating limits don’t work, you must lock the settings. Go to the Main Menu (press MENU on your remote), select
Parental > Program Block > Rating Enable
,
Rating Enable is highlighted. Press ◄/► to select On to have the
rating limits take effect.
What else can I do?
If you’ve been through the Troubleshooting section and nothing has fixed your problem, try rebooting your TV. Note
that after a reboot, you may need to run your TV through the setup process again. To do a reboot, unplug the power
cord from the wall outlet or power strip. Keep your TV unplugged for about 5 minutes. Then plug in the TV and turn it
on. See if the problem is fixed. If the problem remains, then please visit www.tclusa.com for updated FAQs or contact
TCL Customer Support at the support number provided in your Warranty under “How To Get Service.”
Care and Cleaning
Caution: Turn OFF your TV before cleaning.
You can clean the TV as required, using a soft lint-free cloth. Be sure to occasionally dust the ventilation slots in the
cabinet to help assure adequate ventilation.
IMPORTANT:
Never use strong cleaning agents, such as ammonia-based cleaners, or abrasive powder. These types
of cleaners will damage the TV. The TV’s screen may be cleaned with a soft, lint-free cloth as well. Take care not
to scratch or mar the screen. If necessary, you may use a cloth dampened with warm water. While cleaning, do not
spray liquid directly on the screen, or allow liquid to run down the screen and inside the TV. Also, never place drinks
or vases with water on top of the TV. This could increase the risk of fire, shock hazard or damage to the TV.
Other Information
