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The buttons on the TV panel don’t work.
• The TV panel controls may be locked (disabled). Use the remote control to unlock the TV panel controls by
selecting the Button Block feature in the Parental Control Menu and press ◄/► to uncheck the box.
• Unplug the TV for 10 minutes and then plug it back in. Turn the TV on and try again.
The TV turns off unexpectedly.
• The electronic protection circuit may have been activated because of a power surge. Wait 30 seconds, and then
turn the TV on again. If this happens frequently, the voltage in your house may be abnormally high or low.
• Unplug. Wait 10 minutes. Plug in again.
You can’t select a certain channel.
• The channel may be blocked or not approved in the
Parental Control
Menu.
• If using a VCR, check to make sure the
TV/VCR
button on the VCR is in the correct mode (press the
TV/VCR
button on your VCR).
• Press the
TV
button and then try to change channels.
The stereo reception is noisy.
•
It may be a weak station. Use the Sound Menu and Analog TV Sound to choose mono.
A black box appears on the screen.
• Closed captioning might be on. Check Closed Caption in the Setup menu.
You are having problems with the HDMI Connection.
• Make sure the HDMI or DVI component is turned on and the cables are firmly connected. If problems still occur,
turn off your component and reconnect it. Reset the power by unplugging the power cord and plugging it back in.
• If you are tuned to the
HDMI 1,
or
other
HDMI
INPUT and you’re receiving Unusable Signal message screen,
press the
INFO
button on the remote. If Acquiring Channel appears in the
Channel Banner
, the HDMI or DVI
device isn’t responding. Contact the manufacturer of the HDMI or DVI device for further assistance.
• If you tune to the
HDMI 1,
or
other
HDMI
INPUT and you see snow, the video goes in and out, or the video
takes a long time to appear, your HDMI or DVI component is having trouble sending video information to the TV.
Reconnect your device. Reset the power by unplugging the power cord and plugging it back in. If problems
persist, try connecting the Y Pb Pr jacks if they are available or contact the manufacturer of the HDMI or
DVI component for further assistance.
• If you have black bars on each side of your picture, the component you connected might have a switch or a menu
option allowing you to change the picture quality output that will fix this. Choose either 720p or 1080i.
My Internet connection is fast, but my access to the Internet is slow.
•
Your real access speed is determined by many factors. Activity such as file sharing, multiple users, gaming and
other video streaming all use bandwidth.
•
Your ISP could be delivering speeds slower than usual or speeds insuficient to properly operate the online service
you are trying to access. Please contact your ISP.
Other Information
