109
110
•
Make sure that you have not forwarded incoming
calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a
call is received
•
Check that you have subscribed
Caller ID
service
with your carrier.
•
Your caller may have concealed their name or
number.
I can't find my contacts
•
Make sure that your SIM card is not broken.
•
Make sure that your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•
Adjust the volume during a call by pressing the
Volume up/down
key.
•
Check the network strength. Move to a location
with stronger signal strength.
•
Make sure that the receiver, connector or speaker
on your phone is clean.
I can't use the features described in the manual
•
Check with your carrier to make sure that your
subscription includes this service.
•
Make sure that this feature doesn't require any
additional accessory.
When I select a number from my contacts, the
number can't be dialed
•
Make sure that you have correctly recorded the
number in your file.
•
Make sure that you have selected the country
code when calling an international number.
I can't add a contact
•
Make sure that your SIM card contact list is not
full; if full, delete some files or save the files to the
phone.
My callers can't leave messages on my voicemail
•
Contact your network carrier to check service
availability.
•
Set up your voicemail with your carrier, so that
your caller can leave a message.
I can't access my voicemail
•
Make sure that your carrier’s voicemail number is
correctly entered in "Voicemail number".
•
Try later if the network is busy.
I can't send/receive MMS
•
Check your phone memory as it might be full.
•
Contact your network carrier to check service
availability and MMS parameters.
