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TC3301 User's Manual
Rev. 1.4
16. Return Policy & Warranty
Return Policy
To return a product, you must first obtain a Return Material Authorization number from the Customer
Service Department. If the product’s warranty has expired, you will need to provide a purchase order
to authorize the repair. When returning a product for a suspected failure, please provide a description
of the problem and any results of diagnostic tests that have been conducted.
Warranty
Damages by lightning or power surges are not covered under this warranty.
All products manufactured by TC Communications, Inc. come with a five year (beginning 1-1-02)
warranty. TC Communications, Inc. warrants to the Buyer that all goods sold will perform in accordance
with the applicable data sheets, drawings or written specifications. It also warrants that, at the time of
sale, the goods will be free from defects in material or workmanship. This warranty shall apply for a
period of five years from the date of shipment, unless goods have been subject to misuse, neglect, altered
or destroyed serial number labels, accidents (damages caused in whole or in part to accident, lightning,
power surge, floods, fires, earthquakes, natural disasters, or Acts of God.), improper installation or
maintenance, or alteration or repair by anyone other than Seller or its authorized representative.
Buyer should notify TC Communications, Inc. promptly in writing of any claim based upon warranty,
and TC Communications, Inc., at its option, may first inspect such goods at the premises of the Buyer,
or may give written authorization to Buyer to return the goods to TC Communications, Inc., transportation
charges prepaid, for examination by TC Communications, Inc. Buyer shall bear the risk of loss until all
goods authorized to be returned are delivered to TC Communications, Inc. TC Communications, Inc. shall
not be liable for any inspection, packing or labor costs in connection with the return of goods.
In the event that TC Communications, Inc. breaches its obligation of warranty, the sole and exclusive
remedy of the Buyer is limited to replacement, repair or credit of the purchase price, at TC
Communications, Inc.’s option.
To return a product, you must first obtain a Return Material Authorization (RMA) number and RMA
form from the Customer Service Department. If the product’s warranty has expired, you will need to
provide a purchase order to authorize the repair. When returning a product for a suspected failure, please
fill out RMA form provided with a description of the problem(s) and any results of diagnostic tests that
have been conducted. The shipping expense to TC Communications should be prepaid. The product
should be properly packaged and insured. After the product is repaired, TC Communications will ship
the product back to the shipper at TC's cost to U.S. domestic destinations. (Foreign customers are
responsible for all shipping costs, duties and taxes [both ways]. We will reject any packages with airway
bill indicating TC communications is responsible for Duties and Taxes. To avoid Customs Duties and
Taxes, please include proper documents indicating the product(s) are returned for repair/retest).
