Part of Bob and Kurt’s long-term
vision for Taylor Guitars has been to
redefine what service from a guitar
company means. We’re passionate
about making guitars but also about
helping customers find the right
ones, get the most out of them, and
keep them in great condition. The
beautiful thing about a well-made
guitar is that if it’s well cared for, its
tone will only get better over time.
Guitar service used to simply
mean repairing a broken instrument if
it was under warranty. For us, service
has come to mean many things. It
starts with open, direct lines of com-
munication for prospective customers
and owners alike to interact with us.
It’s Ben Benavente on the phone
helping a customer decide on a koa
or cocobolo guitar and then inform-
ing him which dealer near him might
have the model in stock. It’s a Road
Show Q&A or hands-on demo with
Taylor employees at your local music
store. It’s an “Ask Bob” response,
straight from Bob Taylor himself, in
Wood&Steel
. It’s a friendly and infor-
mative factory tour. It’s the instructive
tech sheets and videos on the Taylor
website, designed to educate owners
on everything from properly changing
their strings to swapping out pickups
to keeping their guitar humidified. It’s
helping a traveling singer-songwriter
get to a qualified repair technician on
the road so they can get their guitar
fixed in time for their next gig. And of
course, it’s the expert care and repair
of your favorite guitar, whatever its
condition may be. As a full-service
company, we’re committed to provid-
ing all the resources you need to
enjoy your guitars as long as you
own them.
As Taylor and our customer base
have grown over time, we’ve expand-
ed the scope of our authorized ser-
vice network to support customers
throughout North America and the
rest of the world. At taylorguitars.
com you’ll find a growing list of repair
contacts who have gone through
extensive training at the Taylor fac-
tory. We encourage you to call our
Customer Service department here
at our factory complex in El Cajon,
California, where our service staff
can refer to our list of over 300
repair techs to find the right tech for
your needs in your area. We also
have four international factory service
centers located in England, Sweden,
Germany and France, staffed by
repair techs who’ve trained here at
Taylor’s headquarters.
In 2008, in response to customer
requests, we put together a series of
service packages designed to help
owners keep their Taylors primed.
In 2009, we opened an expanded
Factory Service Center in El Cajon
and extended our reputation for great
service beyond Taylors to include
other guitar brands. We know that
quality service can be hard to come
by, and it’s gratifying when someone
drives in from out of state to drop off
their Martin or Gibson because of the
work we did on their Taylor.
Some of you may own 20 Taylors,
while others may be encountering
Taylor for the first time. Either way,
our service team has your back
throughout your guitar journey, wher-
ever it may take you, and whatever
your questions or concerns may be.
Need help finding a guitar?
If you’re interested in a Taylor
but aren’t sure which model is right
for you, or if you want a particular
model but can’t find it, give Taylor’s
Ben Benavente a call. Ben helps
customers locate elusive Taylor mod-
els and answers questions that help
people hone in on the right Taylor
for their needs. He’ll be happy to
answer questions about tonewoods,
body shapes and other appointment
details, and because he is able to
track dealer inventories, he can direct
you to a store that carries the spe-
cific Taylor model you’re looking for.
Ben can also assist customers with
Build to Order questions. Whatever
information you need, Ben is here to
help, without any sales pressure. Just
call 1-888-2TAYLOR.
Taylor Service Packages
We currently offer four service
packages that cover any level of
maintenance a guitar might need.
Send your guitar(s) to the Taylor
factory specifically for one of these
packages, or add a service package
to a guitar that’s sent in for other
reasons, such as warranty service,
ding repair, etc. Our Factory Service
Center can also perform Expression
System
®
pickup installations and
upgrades. Guitars shipped to us will
be returned in a brand new shipping
carton with Taylor-engineered inserts
designed to stabilize the case and
cushion the ends.
Refresh
Includes: Stabilizing the guitar at
the proper humidity level
• Tuner tightening and adjustment
• Fretboard cleaning and
conditioning
• Installation of new Elixir
®
strings
• Installation of new battery
• Truss rod adjustment
• Cleaning and polishing
$95 All models
Revive
Includes the Refresh package
plus:
• Neck angle adjustment (reset)
• Fret dress
• Acoustic models: Nut and saddle
adjustment or replacement (Tusq)
as needed
• SolidBody models: Nut adjustment
or replacement (bone) and bridge
adjustment
• T5 models: Nut and saddle
adjustment or replacement (bone)
as needed
$200 Acoustic models
$200 SolidBody models
$300 T5 models
Renew
Geared toward the gigging player,
Taylor’s repair techs will return your
guitar to perfect performance condi-
tion.
Includes the Revive package plus:
• Partial refret up to 10 frets (full
refret add $100)
• Full check of the electronics
system
$325 Acoustic models
$325 SolidBody models
$425 T5 models
Rejuvenate
The ultimate hydrating solution for a
dry guitar. Your guitar and case are
returned to optimum humidity levels
with our rehydrating process. Once
the guitar is stabilized, we repair any
cracks in the fretboard or bridge, file
sharp fret ends smooth, level any
uneven frets, and finish with all the
services in the
Refresh
package.
(Guitars with additional wood cracks
will incur further charges.)
$200 All models
Bone upgrade
Add a bone nut and wave-compen-
sated bone saddle upgrade to any
acoustic service package for $100.
Customers in the U.S. and Canada
are encouraged to contact our
Factory Service Center staff toll free
at 1-800-943-6782 with any service,
maintenance or repair questions
concerning their guitars. Our hours
are 8 a.m. to 4:30 p.m. Pacific Time,
Monday through Friday. We’ve found
that a personal conversation is the
most effective way of answering
questions and quickly troubleshoot-
ing problems. So, please call, and
we’ll be happy to help you. Outside
North America, sales and service
questions are best answered by our
international distribution partners.
For contact information, go to tay-
lorguitars.com/dealers/international
Taylor Care:
Restringing and
Tuning Tips
Taylor Customer Service Manager
Glen Wolff shares a few tips that
will help you keep your guitar in
tune when you change strings.
• Every time you change your
strings, tighten your peghead
tuning machines and check for
loose tuner buttons.
• When installing new strings,
make sure the ball end of the
string is seated firmly against
the underside of the top.
• Install strings neatly on the
tuner post, 3-5 wraps straight
down, never crossing over
wraps.
• Stretch and retune new strings
several times to help them
stabilize and settle in.
• Always tune strings up from flat,
never down from sharp.
• Electronic tuners all react a little
differently. Spend a little time
with a new tuner to learn its
“personality.”
• Using harmonics to tune will
help your tuner lock onto the
note faster, especially on the
bass strings.
• Wash your hands before playing
and wipe down your strings
afterward with a clean, dry
cloth.
For a video demonstration of how to
properly clean, polish and restring
a guitar, visit taylorguitars.com and
look for our maintenance videos
under “Service & Support.”
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