TROUBLE SHOOTING
If you require further assistance beyond the guide below, including replacement parts, please contact
customer services using the contact details on the back of this guide.
PROBLEM
After installation, shower only runs Hot or Cold -
there is no mixed water.
Shower will not run hot enough when first
installed.
Cold water is running back through the valve
and into the hot water system.
SOLUTION
Check and clean the check valves located on
the hot and cold inlets on the valve. These may
need to be replaced.
The maximum temperature needs to be
adjusted - see the temperature setting guide in
this manual.
Hot & Cold supplies are plumbed the wrong
way around. Remove the valve from the wall and
check the plumbing connections to the valve.
The valve does not turn on even when the
button is pressed.
The button operation is not smooth and
sometimes scrapes.
In some cases this may be caused by over-
tightening the cover plate during installation
which can cause the buttons to become
partially pressed. Loosening the cover plate
fixing nut slightly should fix this.
Remove the cover plate and reassemble
ensuring that the valve buttons and cover plate
are correctly aligned to avoid interference.
Check you have correctly turned the isolation
valves to the ‘on’ position for both the hot and
cold supplies.
There is no water running to the valve
Customer Services, Brassmill Lane Trading Estate, Bath, BA1 3JF
Tel:01225 303 900
