Thank you for purchasing a Taurus product. Taurus guarantees that your
product has been thoroughly inspected and tested before being dispatched
and is free from mechanical and electrical defects and complies with the ap-
plicable safety standards. With every Taurus product purchased you get a 2 year
warranty as detailed in the terms and conditions below.
First Year – 1 Year Retail Warranty:
Should defects due to faulty parts or workmanship
develop, under normal domestic use, within 12
months from the original date of purchase please
return the product to the store from where it was
purchased for a refund or replacement.
Second Year – 1 Year Extended Warranty
Taurus takes pride in their product quality and
therefore offer an extended 12 month warranty
over and above the 1 Year Retail Warranty. Should
defects due to faulty material or workmanship
develop, under normal domestic use, after the 12
month period and within 24 months from the origi-
nal date of purchase, please return the product
postage pre-paid to Taurus for repair. Taurus will
re-pair the product free of charge and return it to
you directly. Taurus will replace a product with a
similar product in the same or better condition, if
the repair cannot be conducted for whatever
reason. NB: The 1 Year Extended Warranty is only
valid for customers who have registered their
warranty online at www.taurusappliances.co.za
within the first year after making their purchase.
See overleaf for details and instructions.
Before returning your product, check the
following:
•
Your household mains supply socket is in good
condition, working and switched on.
•
The mains supply circuit is not overloaded (White
trip switch on your DB board is off).
•
You have read the trouble shooting guide in your
Instructions for Use.
•
All accessories and parts are present.
The following conditions apply:
1. Please ensure you retain your receipt as this must be
presented when making a claim under the terms of the
guarantee. It is impossible to determine the guarantee
period without proof of purchase, so please keep this in
a safe place. (NB. Your guarantee can be scanned onto
the Taurus web site for safe storage – see reverse side
for details.)
2. If a refund or exchange is required the product must
be complete with all accessories, parts and packaging.
Missing parts will render the guarantee void.
3. Upon receipt of your appliance, check it for any trans-
port damage to ensure it is safe for use. Return it to the
store as soon as possible for exchange if damaged.
The guarantee is void if products are damaged after
use, so please do not use the damaged product.
4. Your product is designed for normal domestic house-
hold use. Failure to read and comply with the instruc-
tions for use, cleaning and maintenance will render
your guarantee void, so please read these instructions
carefully to ensure your safety, and to get the most
effective use from the product. (e.g. not removing lime
scale; water deposits; insect infestation, and/or burnt
products)
5. Any abuse, negligent, improper or accidental use
or care will render the guarantee void and Creative
Housewares (Pty) Ltd will not be liable for any loss or
damage.
6. Any attempted repair, or replacement of unauthorised
parts will render the guarantee void, so please contact
an authorised service centre or service agent for any
service or repair requirements.
7. NB: The guarantee on replaced products will be from
the original date of purchase and not from when the
date replacement was made.
8. All repairs carry a 3 month guarantee even if this falls
outside of the 2 year guarantee period.
9. Taurus will attempt to conduct repairs within reasonable
time in line with industry standards but cannot be held
responsible or liable for any circumstances not under
our control.
Repairs Out of the Warranty Period
If service or repair becomes necessary outside the
warranty period, this service is still available however all
transport/postage, spares and labour costs will be for the
customers’ account. All chargeable repairs will require
the customers’ written acceptance of the quote. Once
the go-ahead has been received Taurus will undertake to
conduct the repair within a reasonable time and maintain
the condition of the product as received. All repairs are
guaranteed for 3 months from the date of the repair.
For any service, enquiries and complaints please contact
our Customer Care on 086 111 5006 or e-mail help@
creativehousewares.co.za from 08h00 to 15h00 Monday
to Friday excluding public holidays. Please also note
that the company is normally closed for 2 weeks around
Christmas and New Year.
Please send all products for repair postage pre-paid to
one of the service centres listed on the back of this page.
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