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Chapter 6: Firmware Update

It is important that your X2 CEW has firmware revision V03.022 or later when using it with the TASER CAM HD
recorder. (See the

Evidence Sync User Manual

for information on firmware updates. See the applicable CEW user

manual for instructions on determining your CEW’s firmware revision.)

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Summary of Contents for 26810

Page 1: ...corder User Manual Models 26810 26820 IMPORTANT SAFETY INSTRUCTIONS Read all warnings and instructions Save these instructions The most up to date warnings and instructions are available at www taser com MMU0036 Rev D ...

Page 2: ...HD Recorder 5 In the Box 5 Further Reading 6 Chapter 3 Charging the TASER CAM HD Recorder 6 Charging the TASER CAM HD Recorder Using the Wall Power Charging Cable 7 Charging the TASER CAM HD Recorder Using the PC USB Download Cable 8 Chapter 4 Operating the TASER CAM System 8 Testing the TASER CAM HD Recorder 9 Using the TASER CAM HD Recorder 11 Chapter 5 Records 11 Downloading Uploading and Viewi...

Page 3: ...ii TASER CAM HD Recorder User Manual Contents 13 Battery 13 Replacing the TASER CAM Battery 14 Chapter 8 CID Icons 15 Chapter 9 Troubleshooting 15 Troubleshooting the TASER CAM HD Recorder ...

Page 4: ...ry must be charged and functional prior to use Be aware that a battery can fail to function fail to charge fail to maintain a charge or deteriorate over time Properly main tain the battery and ensure that it is fully functional If the battery is not fully functional immediately replace it with a fully functional battery See the TASER CAM HD Battery Replacement Guide for instructions Cleaning Batte...

Page 5: ...EW Models Do not use the TASER CAM HD recorder with unapproved CEW models Use with unapproved CEW models may damage the CEW and or TASER CAM HD recorder and will result in the CEW and TASER CAM HD recorder malfunctioning or failing to malfunction properly Charging the TASER CAM HD Recorder Do not insert the TASER CAM HD recorder into a CEW until the recorder is fully charged Recharge the TASER CAM...

Page 6: ...dry the recorder with an external heat source such as a microwave oven or hair dryer A recorder that has been damaged as a result of exposure to liquids is not serviceable Safety Information Loss of Data Failure to maintain the TASER CAM HD recorder or CEW as instructed may cause the system to malfunction or fail to function properly or optimally Recorded content in memory may be destroyed or eras...

Page 7: ...e rate The TASER CAM HD recorder can store 1 hour of records After that new footage will overwrite the oldest footage in 10 minute segments The TASER CAM system records both video and audio when the safety is in the up ARMED position and stops recording when the safety is in the down SAFE position Note There is an approximate 2 second delay between the safety switch being placed in the up ARMED po...

Page 8: ...D AS icon in the upper left hand corner of the CEW CID as shown below This feature is automatically disabled if replaced by another battery pack type and the CEW will return to its normal configuration that is there will no longer be an audio alert and the energy cycle will continue after 5 seconds if your finger is still holding down the trigger or ARC switch in the case of an X2 CEW Always confi...

Page 9: ...ding on the amount of charge in the battery it may take up to 5 hours for the TASER CAM HD recorder to fully charge Charging can be accomplished with the TASER CAM HD recorder in the CEW or independently with the TASER CAM HD recorder out of the CEW When the battery drops to 40 percent capacity or every 30 days fully recharge the battery Charging the TASER CAM HD Recorder Using the Wall Power Char...

Page 10: ...HD recorder 2 Connect the USB download cable to the computer Be sure to fully insert the cable into the USB port 3 A green light near the TASER CAM HD lens will flash to indicate charging 4 When the TASER CAM HD recorder is fully charged the green light will remain steady 5 After unplugging the cable from the TASER CAM HD recorder remember to replace the dataport plug on the TASER CAM HD recorder ...

Page 11: ...g the TASER CAM HD Recorder 1 Disconnect the TASER CAM HD recorder from the PC or wall power and remove the charging cable from the recorder 2 Confirm that the X2 CEW S safety is in the down SAFE position 3 Remove the cartridges from the X2 CEW See the appropriate CEW user manual for more information on unloading cartridges 4 Confirm that the charging cable is removed from the TASER CAM HD recorde...

Page 12: ...locked by hands gloves debris etc the CID will flash When the CID flashes the colors will reverse the icons will be black and the background will be yellow Blocking the lens will result in poor or no visibility in the video CID Screen Indicating a Blocked Lens Note With previous generationTASER CAM recorders the CEW s LASER sight would flash when theTASER CAM lens was covered Covering the lens of ...

Page 13: ... as steady as possible while recording Recharge the TASER CAM HD recorder before the remaining battery capacity is less than 40 percent Do not block the lens of the TASER CAM HD recorder If the lens is blocked the CID will flash With a 2 handed hold the user might unintentionally block the lens particularly when wearing gloves Note The CID also may flash in conditions of extreme darkness even if t...

Page 14: ...ecords from the weapon before or after transferring video audio from the TASER CAM HD recorder You also can transfer both video audio records and firing data by inserting theTASER CAM HD recorder in the associated CEW and then download ing both through the Evidence Sync software See the Evidence Sync User Manual for more information Before downloading records remove the cartridges from the CEW See...

Page 15: ...X2 CEW has firmware revision V03 022 or later when using it with the TASER CAM HD recorder See the Evidence Sync User Manual for information on firmware updates See the applicable CEW user manual for instructions on determining your CEW s firmware revision ...

Page 16: ...Clean the contacts using the TASER International recommended cleaning kit Battery The TASER CAM HD recorder uses a lithium ion rechargeable battery Fully charge the battery before using the TASER CAM HD recorder for the first time Frequently charge the battery Do not let the battery capacity go below 40 percent Keep the TASER CAM HD recorder away from extreme temperatures Do not recharge the batte...

Page 17: ...r of the CID This TASER CAM HD recorder is configured with the Auto Shut Down feature A Flashing CID indicates the camera lens is covered No TASER CAM HD icon indicates that the firmware on the CEW needs to be updated When the TASER CAM HD battery is depleted the CID will display a RECHARGE BATTERY warning The CEW will not operate until the battery is recharged When the battery capacity is 1 to 20...

Page 18: ...ent wall outlet socket The USB port is not working on the PC Use a different port on the PC The USB wall charging cable is dis connected Make sure the cable is connected properly The USB wall charging cable is not properly inserted into the TASER CAM HD recorder Make sure the cable is inserted properly The TASER CAM HD recorder is damaged Contact TASER International The TASER CAM HD recorder pow e...

Page 19: ...n the CID The CEW s firmware is outdated Check if the firmware is at revision V03 022 or higher for the X2 CEW Follow the instructions in Chapter 6 Firmware Update If the problem persists contact TASER International for instruc tions The TASER CAM HD recorder may have an error Contact customer service The battery contacts may be dirty Clean the battery contacts with a dry clean cloth or cotton swa...

Page 20: ...blem persists contact TASER International for further in structions The EVIDENCE Sync application does not recognize the device The USB port is not working on the PC Use a different port on the PC The USB cable is not fully inserted into the PC Fully insert the USB cable into the PC and TASER CAM HD recorder If the problem persists after apply ing the above solutions contact TASER International fo...

Page 21: ...Inc TASER TASER CAM X2 X26P and are trademarks of TASER International Inc some of which are registered in the US and other countries For more information visit www taser com legal All rights reserved 2016 TASER International Inc MMU0036 Rev D ...

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