TASCAM US-800
31
10 – Troubleshooting
Please read this chapter if you are unable to
use the unit properly even after setting it up
following the procedures in this manual.
If you are still unable to resolve your
problems please contact TASCAM customer
support with the following information about
the operating environment and details about
the trouble.
Operating environment
• Computer manufacturer
• Model
• CPU
• Installed memory
• OS
• Applications used
• Antivirus software use
• Wireless LAN use
Please see the back of this manual for contact
information.
Installation fails.
ª
Installation completes, but the
computer does not recognize the
unit.
If some trouble is causing installation to fail,
or installation completes but the computer
does not recognize the unit, check the
following.
1) USB indicator lit
Is the USB indicator on the front panel
of the unit lit? If the USB indicator is not
lit, confirm that the USB cable is properly
connected.
NOTE
Always use the included USB cable.
2) Change the USB port
Since the unit might not function
properly with some USB ports, try
connecting to a different built-in USB
port on the computer, and reinstall the
driver (when using Windows).
NOTE
Try again after disconnecting other USB
•
devices. (Keyboards and mice can be left
connected.)
Do not use a USB hub. Always connect the
•
unit directly to a built-in USB port on the
computer.
3) Stop other software running in the
background
Since antivirus software and other
software that runs in the background
can interfere with installation, stop other
software before beginning installation.
See “3 – Installation” on page 10 of this
manual for how to install and uninstall
the driver.
There is no sound even when audio
ª
is playing back.
The audio output must be set on the
computer.
Please confirm the following while the unit is
connected to the computer.
Note that after making the following settings,
sound will be output through the unit, but
no sound will be output by the computer’s
speakers or headphone jacks.
Windows XP
1 Shut down all applications, and open
the “
Control
Panel
” from the “
Start
Menu
.”
2 Open “Sounds and Audio Devices”
NOTE
If do not see the above item, click “Sounds,
Speech, and Audio Devices” and it should
appear.
3 Click the “
Audio
” tab, and set the
“
Default
device:
” for “
Sound
playback
” and “
Sound
recording
” to
“
TASCAM
US-800
.”
